Arvixe Complaints and Reviews
RatingsAverage Rating: 2.50 out of 5
Based On: 4 Reviews
Number Of Comments: 2
Damage ReportsReported Losses: $15,013.00
Average Reported Losses: $3,753.25
Most Recent Complaint
Serious scammer warning
I paid my hard earned money via my card to buy a domain, these filthy scammers didn’t reply to any of my tickets & stole it all! How sick! I trusted them after reading lost of online fake reviews. I couldn’t believe they would scam me like that.
The worst customer support which is a plain joke, whole client-cabinet functions are manual & they can edit/modify everything be it your balance, be it elongating your domain’s redemption period.
DO NOT buy anything from arvixe! Don’t fall for any discounts/offer, they just became shameless scammers & can rip you apart anytime.
My tickets are still open: KDF-229-74539, LCC-669-20944
Official Responses from ArvixeBy: Noah S On: July 23, 2015
Response from Noah S – QA Team at Arvixe
We are very sorry that you had issues with our hosting. We do need to respond to some of your comments through. Unfortunately are not able to give specifics as we can not locate your account:
“They get Hacked Weekly” Hacking and DDoS attacks are completely different. A DDoS attack is a large number of connections being made to the server to stop service while a hack is to steal or inject information. Your server was not hacked. DDoS attacks can happen to anyone, this is not something that is limited to a single company. We use products like Cisco’s DDoS TMS to fight off the attack.
Our techs would not leave the chat because you requested your site moved. Most likely the chat was disconnected but our techs do follow up with an e-mail, when this happens, to make sure the issue gets resolved. If you did not get a follow up e-mail, we are very sorry for that and e-mailing our QA team will help us find out why that didn’t happen.
Our QA department is here to assist customers and does not make threats to them. They also would not stop you from moving away from our company as you said you wanted to do (which is why you would request your EPP). Our QA department is here to help and I am sorry they were not able to assist you to your satisfaction. They can always be reached (24/7) by e-mail: email@example.com or by phone 1-888-927-8493 x 3. Also all interactions they have are reviewed by the management team, so any issue is received by the General Manager of Arvixe.
Most Recent Reviews
Complaint Filed By: kelvin
On: April 7, 2017
Rating: 1 out of 5
I had just paid to renew my hosting at arvixe.com, and few days later the hosting account was suspended. And...
Server down full October and not say sorry to customers
Complaint Filed By: Balaji
On: March 15, 2016
Rating: 1 out of 5
Reported Losses of $5,000.00
We have the hosting account with Arvixe since May 2014. In last month we have paid but the hosting account...
Sites Go Down Every Day – They Get Hacked Weekly
Complaint Filed By: Arvixe Sucks
On: July 16, 2015
Rating: 4 out of 5
Reported Losses of $10,000.00
Arvixe.com we cant stress enough to everyone to stay away from this company. Our sites have been going down on...
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