Done Complaints

Done.com SnapShot

Last Updated On: May 11, 2017

Done Contact Information

Business Name: Done.com Inc
Corporate Address:
7500 Hwy 71
Austin, Texas 78735 USA

Done Customer Service

Done Phone Number: 800-672-0365
Corp Email: support@done.com
Corp Website:

Done Ratings

Average Rating: 1.00 out of 5
Based On: 6 Reviews
Number Of Comments: 11

Done Reports

Reported Losses: $699.00
Average Reported Losses: $116.50

Most Recent Done Complaints

Done.com Dropped My Ceiling Fan

My complaint is about the service I received on August 25, 2016 from Done.com. I was happy that someone could come out the day I called, but there was some confusion who was coming. I received a text from Robert Brown to confirm my 2pm appointment and then received a call from Jay saying he was coming out. Then I received a call from Robert when he was on his way to my house and I told him Jay had called.

Jay proceeded to drop my ceiling fan as he was taking it down and it hit the ladder. The light bulb in the light shattered glass all over the carpet. He bent the light box back into place, but it still was wobbly. He then told me that the ceiling fan had not been properly installed in the first place and he would have to reinforce it in the ceiling if I had some wood. I told him I didn’t want him to do that if the ceiling fan would now not even work. He reattached the power and the fan and light worked when I put in new light bulbs as he held it up in his hands. I know how sensitive ceiling fans can be and I decided to have him put up a regular light that I had in that room previously.

The more I think about it the more angry I get. I can’t use this ceiling fan anymore because the light fixture is loose and off the base a little and the blade and motor housing have scratches from hitting the ladder.

So this repair cost me $79.00 AND the price of purchasing a new ceiling fan and having it installed by someone that has more experience in ceiling fan installation. I want a refund and some compensation for the damaged ceiling fan. Done.com has not responded to me at all.

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11 Comments on "Done"

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Worked for less than a week with this joke of a company they don’t reimburse to go to customers houses the lack of communication between pm and worker is outrageous then the customers start b*****n about who is coming and who isn’t customers have 2 different people calling them this company is a d**n joke and hopefully it fails miserably

When searching for a handyman, I found done.com. Looked like a great designed website, so I booked a handyman to come at 10:00am. The project manager called at 10:30 to confirm that the handyman was there, however, the handyman was not there. The project manager claimed that the handyman was not answering his phone and wife thought he was on a job. The PM the said he would find someone else and get back to me. After another hour, I didn’t hear anything so I call the PM. He said that no one was available and would have to schedule… Read more »
I hired Done to help me hook up my cable box with an infrared remote. The person they sent out had no experience whhatsoever. He spent two hours googling on his phone and looking up instructions. He told me he had fixed it and beleived him so I paid him. As soon as he left I tried it out and it did not work. Then he said my equipment was faulty. I had to call another coompany who sent womeone out who knew what they were doing. It took this other person less than 5 minutes. Done refused to give… Read more »
I hired Done.com Inc to install a TV mount because I wanted it professionally installed, however, handyman was inexperienced. Tv mount was in an unopened box yet the handyman still made the error to defect my mount due to not being big enough. If the handyman read the instructions he would of been able to figure out how to properly place the mount. I started a claim October 31,2016 but Done has been pushing my claim for months now. In additioin, Done has blocked my phone number to call the 800 number and Felix the Project Coordinator. Bad service and… Read more »

I called to have a hole repaired to one business and paint for another. The technician was supposed to show up at 6:30p to repair the hole. At 6:22p the technician called to say he was 30 minutes away, fine. At 7:00p I’m looking for the technician. The tech stated he was lost and could find the location- are you serious??? It’s called GPS! The business is not in an hidden area, and we see more than 120 patients a day at this location.

It’s a joke, don’t do it!

Buyer beware! We went through Done.com to have a dishwasher installed. We have had the contractor out twice and still do not have the dishwasher installed properly. We have had to order more parts for our brand new dishwasher because they were damaged during installation. We also had a ceiling tile broken in our basement during the process. The contractor also showed up 4 hours late. To top it off our check was deposited twice and we have had to file a claim with our bank. We have repeatedly called to resolve the problem or to just get a refund… Read more »
BEWARE…… Called to install a dishwasher for elderly mother. This is a referral service where contractors pay a fee for referrals. The contractor came and installed the dishwasher but it did not drain properly after the installation. Several calls made to the contractor but his voice mail was full (eammons) and he never returned the call. The worst part is when we called Done.com they told us our MOM paid with cash so there was NO warranty or Guaranty for the work now ! If she had paid with a check or credit card they said there would have been.… Read more »

The person did not show up when he was supposed to. Jack, the supervisor in our area, said the handyman was now not available until 7 hours later because the current call he was on had additional items to work on. When I questioned that an additional 7 hours did not seem right, he went on about “you know how some customers are”.
The handyman called me later, said he had been up all night and needed sleep before coming, not that he had been on another job.
Trying to cancel or contact anyone locally is impossible.

Definitely a crooked, scammy company. I took the day off to have some work done in my new home. Originally, my appointment was at 3p but there was a lot of back and forth with the project coordinator about calls I supposedly missed (I had no missed calls) to explain why no one was showing up. Long story short, they finally blew me off at 6:25p. I called DONE.COM Support to complain, but the operator said I would have to talk directly to the project coordinator in my area. When I explained I was calling to complain about the project… Read more »

These guys from Done.com have turned me down 2 times. Its services are look like as being rendered by the crooks.
Do not recommend them to anyone.

They are crooks. 91% complaint ratio

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