411.ca Complaints and Reviews

411.ca SnapShot

Last Updated On: July 17, 2016

Contact Information

Business Name: Yellow Media
Corporate Address:
1200 Eglinton Ave E #300
Toronto, Ontario M3C 1H9 Canada

Customer Service

Phone Number: 416-849-1432
Corp Email: billing@411.ca
Company Contact: Julien Billot - President, CEO
Corp Website:


Average Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 1

Damage Reports

Reported Losses: $791.00
Average Reported Losses: $791.00

Most Recent Review

Is 411.ca a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Ads Difficulties

Lack of professionalism when you try to end services. Their people (Kelsy and Nadine) said an e-mail request to cancel was not honored because it must be a verbal request and they would need to check their phone records? Are they kidding! If that was the case then the phone conversation with their sales/mgy Kristoff would have ended the contract 30 days after the chat but that didn’t happen.

So 1 month later I sent an e-mail requesting cancellation of services and stop fee charges… and six months later they are still doing their monthly charges…

I contacted RBC cc and that was the best decision ever… they have the documented emails as proof and can refund at least 3 of the last five charges. Complaints to consumer and commercial relations and BBB will help to alert people to BE AWARE of 411.ca advertising… they only WANT YOUR MONEY and do not answer requests to cancellation of services (even though they claim a 30 day cancellation notice)…and it’s bogus for their staff to ask for a verbal rather than written cancellation!

When communicating with them e-mail, cc someone, keep records, get names and spellings of who you talked to …whether its Nadine, Kelsey, Kristoff or Corey Phillips…

BETTER YET DO NOT ADVERTISE WITH 411.ca better to pay a private individual you meet face to face to up your SEO

PS they know i was upset and was going to file a complaint, they were given a time limit to respond to try to rectify the situation and not one response from neither of the 4 people that were e-mailed. This shows their true agenda….to get away with what they can.

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Yellow Pages Group | 411 Local Search Corp


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Good Afternoon Lujs,
We have discovered the billing error on your account and
have issued a refund to your Mastercard in the amount of $791.00 in which you
were overcharged. Unfortunately, we were unable to contact you via the phone
number we have on file. However, our client services agent has sent you an email with further details.
Pleasedo not hesitate to contact us with any questions or concerns. 1-866-411-4411 then press 2.


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