G5 Games Complaints

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Last Updated On: May 12, 2017

G5 Games Contact Information

Business Name: G5 Entertainment AB
Corporate Address:
Riddargatan 18
Stockholm, Södermanland 114 51 Sweden

G5 Games Customer Service

G5 Games Phone Number: +46 84 11111 5
Corp Email: contact@g5e.com
Company Contact: Vlad Suglobov - CEO
Corp Website:

G5 Games Ratings

Average Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 1

G5 Games Reports

Reported Losses: $750.00
Average Reported Losses: $750.00

Most Recent G5 Games Review

Is G5 Games a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Video Games Directory ListingG5 Entertainment AB Listing

Online game scammers

I had been playing Mahjong Journey, downloaded from G5 online games and purchased thousands of dollars in extras for the game. Suddenly my phone stopped supporting the game, then stopped working completely.

Verizon confirmed Mahjong had caused a malfunction. I downloaded the game onto my new cell phone and had lost all progress in the game and all money spent. G5 support was unable to assist with this issue.

Then, within a month the game again caused a malfunction and I had to purchase a 3rd phone. I obviously decided not to download the game again and requested a very reasonable refund of only the amount spent on the game since the most recent download.

I did not ask for reimbursement for my 2 broken cell phones, caused by their game.
I was told to send in receipts for money spent on the game, which I did. I was then asked for other information about the game and each of the 3 cell phones, all of which I sent.

Then I was told I needed different receipts retrievable only from the game itself as well as ID numbers from the game currently downloaded. I explained the game was not and would not be downloaded on my new cell phone and in a series of 4 e-mails G5 support has ignored me and repeated that he needs this information.

He has refused to give me contact information for a supervisor and continues to stall my requests.

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1 Comment on "G5 Games"

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Don’t bother with G5 – dispute the charges you made for all those extras through Google Wallet or Android Pay or whatever app you used with your credit card. Most cards have a 3 month cutoff for purchase disputes, but if G5 or your phone carrier suddenly no longer support the game, or it now no longer functions after an update, etc., and the developer can’t or won’t fix the issue but also won’t refund your purchases, then those payments were obtained fraudulently since you clearly made them with the assumption you would use all those items you were buying… Read more »
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