Metropolitan Shuttle Complaints
Last Updated On: January 3, 2017
Metropolitan Shuttle Contact Information
Business Name: Metro Travel Services Inc
2730 W University Blvd #204
Wheaton, Maryland 20902 USA
Metropolitan Shuttle Customer ServiceMetropolitan Shuttle Phone Number: 301-933-7000
Corp Email: firstname.lastname@example.org
Company Contact: Glenn P Orloff - CEO, President
Corp Website: metropllitianshuttle.com
Metropolitan Shuttle RatingsAverage Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 0
Metropolitan Shuttle ReportsReported Losses: $550.00
Average Reported Losses: $550.00
Most Recent Metropolitan Shuttle Review
Duct Taped wndows on charter bus that fall out
My company recently chartered a bus from the Metropolitan Shuttle Company – we paid the entire fee up front. When the 55 passenger bus arrived several of the large windows were duct taped to the frame of the bus and the bus was in poor condition.
During the return trip from Houston one of the windows broke loose from the duct tape and was flapping in the wind – our owner had to hold the window the rest of the trip to prevent it from falling onto the highway.
The bus company has not responded to my complaints – I feel this is a danger to the public. What if a small child leaned against the window and it broke with the child falling onto the highway below. A child could be killed or seriously injured if they leaned against the glass and the duct tape gave way. This bus company operates as a danger to the public and don’t seem to be interested in customers with complaints or even want return the $250.00 deposit paid up front for a clean return of the bus.
I can’t get anyone to return a call or an email and I have left MANY!! Customer service is not anything they are interested in and could care less once they have your money. I will say their driver was wonderful but the everything else has been a nightmare.
DON”T USE THIS COMPANY!!!
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Metropolitan Shuttle Inc | 866-420-4273 | 866-556-3545 | 301-942-2310