Hitz Towing Complaints and Reviews
Last Updated On: April 4, 2017
RatingsAverage Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 0
Damage ReportsReported Losses: $5,534.50
Average Reported Losses: $5,534.50
Most Recent Review
Highway Robbery without a GUN!
As a business owner for over 20 years, we understand you can’t please everybody, but a business should try to help if the customer is grossly overcharged for the work performed. I have never personally written a negative review on a business before but in this case, it may help someone else from making our mistake. Our best driver, with a good driving record, unfortunately lost control of the tractor/chase car he was driving on 2/24/17 due to excessive wind and ice.
Hitz Towing was called and we had a recommendation that they were a good company that would treat you fairly. When they arrived, they were directed by the police not to remove the truck which was on the side of the road until the weather got better the next day ($800 charge for no work done).
They recovered the truck on 2/26/17 and we received their tow bill yesterday for $5,534.50! We have a good local wrecker company that reviewed the bill and was shocked at the cost. His consensus: Highway Robbery Without A GUN!
I spoke with Randy Hitz (owner) concerning the bill and was deeply disturbed by his comments and position on the situation. In our business, customer service and relations are very important. Based on our conversation, this is NOT something Randy cares anything about.
He called our driver an “idiot” and said I was one of those “do-gooders” that will never do good in business by helping people. He proceeded to state “you used the cheapest driver you could get at 30 to 50 cents a mile and deserve what you get”.
How somebody that doesn’t know anything about the driver or his compensation and blames him for an accident beyond his control, is ridiculous (police report confirms no fault). It’s obvious he only cares about money and will make false statements to defend his position. There was even a $50 administration fee which I guess is for making sure they absolutely charge the most they possibly can knowing you must pay it, or you can’t have your vehicle.
BUYER BEWARE: If you have a choice, I would highly recommend considering an alternative for any wrecker service needs. These guys will prey on you and could care less about your situation. They don’t care and will make you pay HUGE MONEY to show you that!
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