TracFone Complaints and Reviews SnapShot

Last Updated On: September 25, 2017

Contact Information

Business Name: TracFone Wireless, Inc.
Corporate Address:
9700 NW 112th Ave
Miami, Florida 33178 USA

Customer Service

Phone Number: 800-876-5753
Corp Email:
Corp Website:


Average Rating: 1.25 out of 5
Based On: 10 Reviews
Number Of Comments: 5

Damage Reports

Reported Losses: $650.00
Average Reported Losses: $65.00

Most Recent Complaint

Is TracFone a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing


I have my unlock smartphone… I had check my IEMI number on tracephone website and they said that congrats your phone is compatible. I had purchase new BYOP SIM Card… after that I had contacted there customer service agent… They said your phone is not compatible bcz it is overseas phone.

After sometime the agent had asked again my serial number of the SIM card. then they said you had not activated the card. for that I required air time Pin. I went to Walmart and purchased $22 air time card.

Now I had contacted them again and the agent was so rude and unprofessional… even didn’t care to reply also…. we have to hang up and hang up then they say something which is irrelevant what they said before.

Again wait and wait…

Then they asked me the Air time pin number I had provided that reply from then… Again wait and wait… When I asked repeatedly is there some one no reply no reply…
Then again they asked me ZIP code… I had provided it…no response… wait and wait…

When I was getting mad… Tracphone agent shows there attitude… rudeness… unprofessional…. And finally Tracphone agent had told me that you SIM card is faulty and has to replace it. When I has some query…they shows rudeness… You want replacement, only one reply.

Really spoil my long memorial day weekend! I am getting upset… with Tracephone services and particularly the behavior.

I never came across such rudeness, unprofessional, attitude people.

Most Recent Reviews

More About TracFone

Additional/Alternate TracFone Brands and Company Names: Net10 Wireless, Straight Talk, SafeLink Wireless, Telcel América and Simple Mobile


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5 Comments on "TracFone"

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Worst customer service ever. Purchased minutes and my debit card wouldn’t go through so used another one and it went through. Called said that they 400 minutes got only one text with minutes added that didn’t seem right if it went thru twice. Nasty foreigners couldn’t hardly understand her. She tried to tell me that my phone only double minutes. They don’t know what they are talking about. When minutes gone will be done with them. Will be keeping my Verizon plan. Seems they take minutes for everything.

moved back to PA and wanted phone number for my tracfone for PA. Hubby called, had to send new SIM card. Got new SIM card, it didn’t work,….Sent another NEW SIM card and now Tracfone only has the serial number for my phone. I lost over $60.00 of money that I put on my tracfone and they can’t find ME!!! I am soooo pissed right now. Would never refer tracfone to anyone.

bought a refurbished smart phone, no service from trac phone. dosnt charge, stopped after day 1. called them and they at first said I needed to activate it before i could get it fixed and here i am sitting on a 30 day warrenty in writing they seem so proud of. They said i could send it back but id have to pay shipping and would not get shipping already paid and have to mpay more shipping for the replacement or wait over 30 days to get any money back…… so tomorrow i call credit card and see about getting… Read more »

I can’t hear my phone when it rings. Is there anything I can do for this. I love my tracfone

I have been a satisfied Tracfone customer for several years, but during the past few weeks, incoming and outgoing calls are being dropped. This is very frustrating.


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