GettingOut Complaints and Reviews
Last Updated On: July 3, 2017
RatingsAverage Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 0
Damage ReportsReported Losses: $45.00
Average Reported Losses: $45.00
Most Recent Review
Money out the Window
I had been meeting regularly with my friend for months. I moved within my city from one location to another, and ever since, every attempt at a video visit has gone awry.
I have used Telmate’s testing screen to ensure video, sound, and sufficient speed of connection, and visits terminate without any sort of warning.
When I call Telmate, they say I am not entitled to any credit or refund because it is “an internet issue”.
Testing connections to other locations around the country and around the world, I have stable streaming connectivity – just not with Telmate, yet this is somehow not their fault.
And even if it is “an internet issue”, my ISP is not going to refund or credit my account – so why should Telmate get to keep my money for a service they are not providing?
In addition to publicizing this fraudulent business practice, I am contacting the prisoner advocacy group for my friend’s prison to see if the service can be replaced by a more reputable and ethical vendor.