City Tele Coin Complaints and Reviews
RatingsAverage Rating: 1.00 out of 5
Based On: 3 Reviews
Number Of Comments: 19
Damage ReportsReported Losses: $115.00
Average Reported Losses: $38.33
Most Recent Complaint
Horrible, Rude, Disgraceful Staff, and unprofessional Tristen the Manager
To whom it may concern,
I am making a formal complaint regarding your organization City Tele Coin, Inc. I want Tristan, she wouldn’t give me a last name but she is a manager and Autumn fired. I have never called a facility and been treated so badly. I will be giving this complaint to the Better Business Bureau in hopes that they will be fired.
My fiance is currently in jail, I called previously to add money to his account so I could speak to him. We have a joint account and we both put money on it together. I first called and spoke to an Autumn she asked me was this my card and I said yes because it is my card. I called today to add money to my fiances account once again and a representative basically told me I couldn’t use me and my fiances card, okay that’s fine.
I called later to add my own individual card to the account and Autumn answered the call she asked for my number which I gave it to her. She then stated, what I needed I told her I wanted to add calls with my card which was my own card not the joint card. She immediately became confrontational and went off on me and began calling me a liar. I never in my life have called somewhere and been called a liar or treated so foul.
I then asked to speak to a supervisor she then began to keep arguing. I hung up because I was on hold at least 30 min. I called back and spoke to Tristan which is supposedly a manager. I asked her for the first letter of her last name and she very rudely stated we don’t give last names. I stated I don’t want your last name but the last initial she then stated she doesn’t give out that information. She then asked me very rudely, and very unprofessional what did I need. So I said you are a manager and you are getting an attitude, at that point I just had had enough.
I believe these two individuals need to be fired or wrote up, and this needs to follow them. They should never work in customer service ever again. I am so disgusted about how these two acted it is just disgraceful and sad.
City Tele Coin Inc – 4501 Marlena Street Bossier City Louisiana 71111 | 318-746-1114
Most Recent Reviews
Don’t Use – They Are A Rip Off
Complaint Filed By: Kathy Green
On: July 29, 2015
Rating: 1 out of 5
Reported Losses of $75.00
My daughter is in the Washita County Jail to talk to her I have to use City Telecoin Co., The...
Phone service for inmates is too costly
Complaint Filed By: Sandra Patterson
On: September 11, 2012
Reported Losses of $40.00
My daughter was arrested and we deposited $100 in our checking account so that it could go on a prepaid...
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