City Tele Coin Complaints and Reviews SnapShot

Last Updated On: January 3, 2018

Contact Information

Business Name: City Tele Coin Inc
Corporate Address:
4501 Marlena St
Bossier City, Louisiana 71111 USA

Customer Service

Phone Number: 318-746-1114
Corp Website:


Average Rating: 1.00 out of 5
Based On: 3 Reviews
Number Of Comments: 19

Damage Reports

Reported Losses: $115.00
Average Reported Losses: $38.33

Most Recent Complaint

Is City Tele Coin a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Horrible, Rude, Disgraceful Staff, and unprofessional Tristen the Manager

To whom it may concern,
I am making a formal complaint regarding your organization City Tele Coin, Inc. I want Tristan, she wouldn’t give me a last name but she is a manager and Autumn fired. I have never called a facility and been treated so badly. I will be giving this complaint to the Better Business Bureau in hopes that they will be fired.

My fiance is currently in jail, I called previously to add money to his account so I could speak to him. We have a joint account and we both put money on it together. I first called and spoke to an Autumn she asked me was this my card and I said yes because it is my card. I called today to add money to my fiances account once again and a representative basically told me I couldn’t use me and my fiances card, okay that’s fine.

I called later to add my own individual card to the account and Autumn answered the call she asked for my number which I gave it to her. She then stated, what I needed I told her I wanted to add calls with my card which was my own card not the joint card. She immediately became confrontational and went off on me and began calling me a liar. I never in my life have called somewhere and been called a liar or treated so foul.

I then asked to speak to a supervisor she then began to keep arguing. I hung up because I was on hold at least 30 min. I called back and spoke to Tristan which is supposedly a manager. I asked her for the first letter of her last name and she very rudely stated we don’t give last names. I stated I don’t want your last name but the last initial she then stated she doesn’t give out that information. She then asked me very rudely, and very unprofessional what did I need. So I said you are a manager and you are getting an attitude, at that point I just had had enough.

I believe these two individuals need to be fired or wrote up, and this needs to follow them. They should never work in customer service ever again. I am so disgusted about how these two acted it is just disgraceful and sad.


City Tele Coin Inc – 4501 Marlena Street Bossier City Louisiana 71111 | 318-746-1114


Leave a Reply

19 Comments on "City Tele Coin"

Notify of
Sort by:   newest | oldest | most voted

my son is in jail in reno county my other son is in Okla the call for him are 3.62 cents for here in hutch its 6.15 and with taxes you cant afford it 20.00 gets you maybe 2 calls buy time its all done

I set up an account to talk to my grandson who is locked up in jail. I was able to speak with him 3 times then ran out of money. I went back online to put more money in the account. I keep getting the message that my phone number, email and password are invalid. I have been instructed to reset my password three times which I have done. I am still unable to login.

This services provider needs to be shut down for doing any business. I call them to set up account and they staff is very unprofessional, and rude. They take your money and don’t provide the assistance you suppose to get. They prices or to high its utter ridiculous that you have to fuss behind your money and then they don’t wanna give you a refund when ask. They say u have to wait for a hundred and twenty days for a refund. Something needs to happen. This is like robbery without a gun. I’m gonna contact in local and state… Read more »

This is the most disgusting excuse to take away any rights to anyone arrested that I have ever seen u I was told a 15 min phone call to the jail in the small town I love in would be over 15 and that’s without all the fees and taxes. Yet a phone call from a prison 4 hours away is only 4 dollars. I am in school getting my degree to be a lawyer and this is one of those things that need to be addressed I plan on doing just that

I see no one has been on for a while but.. Does anyone know how long I have to wait to a*s money on an inmate account. My card info was wrong so it said I have exceeded my maximum card entry for the day, but it hasn’t let me since yesterday.

these are shameful people taking advantage of people in jail with no way to communicate to the outside world. They could make a comfortable living without gouging people. they should be ashamed of themselves.

Company is rude, even on management level. I wanted to transfer my money over to my other phone number and they charged me, they charge one time processing fees every time I add money to my account at 9.95/ I dont understand why or how this company can be legit. Even the supervisor said they have a small company with only about 20 people there so I said to him… Okay so why wasnt I informed about the fees. Im upset because this only adds to my stress levels and the Tom, Dick and Harrys working there openly show they… Read more »
This guy, Jonny was very rude on the phone. If you don’t like working with the public or answering questions, I suggest you find another job. Some people do not have any knowledge this is City TeleCoin service you provide. When ask how much was a 15 minute call and the processing fee plus tax, he insisted he could not calculate that without payment. So, I ask why and he preceeds to explain it’s like going to WalMart and asking the cashier to calculate groceries with ringing it up. So being that he was acting like a smart a*s…..I told… Read more »
My understanding is the phone service in area facilities are put out for bid (yeah right). The phone companies make deals with the sheriffs and owners of the facilities in the way of incentives and bonuses for them. I understand these extra charges afford the facilities programs they otherwise could not afford to offer inmates; but like everywhere else, there needs to be some administrative regulation, review and cut backs made first. Until the FCC steps in and regulates the companies, their policies and charges; the families of the inmates will continue to bear the financial burden of staying in… Read more »
There are two sides to everything…I bet no one even knows how hard the company fought to get the federal charges off the calls so people could come close to affording them. The company has a lot to deal with mainly from people who are far to lazy to actually check information or find out who is really in control.. I was in jail for about a year and learned a lot from it. Trust me..and ex con…that the real crooks are in political offices…not some old man who tries to employes those who really need it. Get you facts… Read more »

You must work for the owner i.e. City Tele Coin CEO Gerald Juneau, Sr. This company needs to be investigated by the FCC. The more complaints made to the FCC will prove that we are right. This company is just plain fraudulent.

Demarco, while I can appreciate that you see the situation from being an inmate and from the other side; however; I have someone at a facility in TN that is serviced by telecoin and the administration fees and reload fees are outrages. I worked for a phone company and federal bank and can tell you about federal regulated charges. This company is plain greedy and the jail in that city needs to revisit using this company. I have used securistech and no way are they as expensive. It should not take 120 days to receive a refund. This company wants… Read more »
Sorry to say it was CTC at my jail. I was **** at them for all the charges, BUT once I did some hardcore research and spent time looking at the info, I understood certain actions they took. The Driver’s Licence is needed because of all the fraud attempts. Thats nothing new for companies really. As for the charges Kara, reply back after you research the cost of the security systems in jail tech. Also look at the money that goes back into a jail from those charges in order to provide rehab and job training. You dont pay for… Read more »

Sorry dude, but I have done some ‘research’ as you suggest. This company borders on criminal. Each state should have and be required to use IN-State phone providers for their penal institutions and not hire out-of-state services to jack the price on phone calls. And seriously, do you or anyone else actually thinks that the kickbacks being received by prisons/jails are actually going to improve programs for inmates?????????? NOT!!!

We have a telephone service at our local jail facility and it doesn’t cost near as much as telecoin. The rates are high. I will need to see proof that they put money into security systems. You sound like a spokesman for the company.

The President and owner’s name is Jerry Juneau, Sr. He’s a greedy old man and doesn’t care anything about your problems. You’ll never see this refund from the crooks.

Randy you are so right. Greed is the root of all evil.

I have a daughter in the jail here in East Tennessee. Telecoin told me it was 3.35 for a 15 minute phone call. I could set up an account that would be charged 9.95 plus taxes EVERY TIME I put any money on there! So if I buy 20.00 worth of time she get’s HALF of it. Ten dollars worth of minutes. But if you don’t have a full 3.35 in there I bet you can’t even get a phone call! This punishes the FAMILY who did nothing wrong!!! Just another way to extort money from the poor people. They… Read more »

Janice Johnson, This Has Happened To Me. I Live In Nashville, and Could only Get One Call For 20;00 Dollars. After DOING RESEARCH ON THIS COMPANY, THEY CHARGE 8.Dollars for a Connect Fee, and 4 Dollars for ANOTHER FEE. THIS IS NOT DISCLOSED WHEN YOU MAKE A PAYMENT


Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails