TurboTax Complaints

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Last Updated On: May 3, 2017

TurboTax Contact Information

Business Name: Intuit Inc.
Corporate Address:
PO Box 7850
Mountain View, California 94039 USA

TurboTax Customer Service

TurboTax Phone Number: 520-901-3280
Company Contact: Brad Smith - CEO
Corp Website:

TurboTax Ratings

Average Rating: 1.75 out of 5
Based On: 20 Reviews
Number Of Comments: 23

TurboTax Reports

Reported Losses: $1,866.98
Average Reported Losses: $93.35

Most Recent TurboTax Complaints

Is TurboTax a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Tax Services Directory ListingIntuit Inc. Listing

Suspended e-file

I filed my taxes electronically with TurboTax, received confirmation they were e-filed and after I did not receive my refund I checked with the IRS.

The IRS informed me my taxes were never sent.

I logged back into TurboTax to find my account frozen in motion. I have not yet been able to get the e-file to released and now I question if it isn’t too late.

This is going to put a hardship on me as this money was intended to pay my property taxes.

Also I cannot find anything to help me with this on TurboTax side.

15 Most Recent Reviews About TurboTax


More About TurboTax

Alternate Business Names: Homestead Technologies, Inc, Intuit Health Card, Mint, Quickbooks, Quicken Bill Pay, Turbo Tax, Innovative Merchant Solutions, PayTrust

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23 Comments on "TurboTax"

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Yep,, TurboTrash is just another Government sponsored rip-off racket(teering) ‘business’ – don’t expect to actually get your taxes done ‘free’ and/or to be able to view your returns for mistakes!! TurboTrash forbids that!!!! And you think you are going to get your returns copied??? Yeah,, if you pay the price – maybe!!! I don’t know,,I got to that far end of the pyramid scheme and wanted to print my return because they TOLD me that I could only mail in my return,, so I try to make a copy of my return, I am advised that I have to up-grade… Read more »

I have used Turbo Tax for many years. Never again! I submitted a debit payment from my checking account to the IRS 2 months ago, it never went through! Needless hours on the phone to IRS. I hate TurboTax!!!

My CT state tax return was rejected twice due to “missing or incomplete driver’s license or state ID information”. After the 1st rejection I’ve checked everything, but it was rejected for the 2nd time. Eventually, I had to manually prepare and submit new state tax return at the CT DRS site.
It looks like TurboTax Deluxe 2016 was not able to transfer my information to CT DRS.

I corrected a major input error on my form. The correction registered but my final Tax Statement still had the error and not the correction. I was unable to view my statement until AFTER I filed when I had to go back and try to print out the return … that wasn’t so easy either. I called the support and they essentially told me … too bad .. so sad … and that I would have to wait for something from the Feds at which time I would then have to file and Amended. I was also forced to file… Read more »
I very upset with turbo tax. I have been using turbo tax for years.I am quite use to the extra fees that they tack on. This year I was more than frustrated with them though as I declined the extra $39 fee for turbo tax Max 2 times only to notice that it was added to my order unknowingly a third time, and I was billed for it. When I tried to complain I only then noticed that it was automatically added on when I clicked on the direct deposit option, but I was never shown an new break down… Read more »

Same here! I shall be considering a different route next year!

Free….yea right. according to their ads it’s free to file using turbo tax. Well. I did 3 returns….My son, daughter and mine. I paid an extra $150 over and above the cost of the software. What a ripoff.

I brought the Deluxe edition to file my 2016 tax. I brought the one with state tax and I thought I could file state tax for both my girl friend and myself. However, it turns out that I’m only allowed to use state tax once. Then if I need to file the state tax, I will need to spend additional $20 to file it electronically using the system (if you choose auto deduct from your return, it would be $34.99). This to be said, next year, I would just find someone to do tax return for more, since it only… Read more »
This Year was VERY FRUSTRATING with the Home/Business Product. The Schedule C itemized expenses is THE MOST IMPORTANT form for a small business owner. This form should be LIT UP IN NEON LIGHTS WITH STARS AROUND IT. Its the difference of $10000+ in money owed from 1099 income for my business. I had to search and call in order to find that it was hidden in the INCOME? Edit. That makes no sense. It’s not income it’s expense. whoever designed this needs to be f*****g fired. I will be using another product next year if I cannot be sure there… Read more »

I’ve used TurboTax since I got my first computer 1994, never had a problem, always for free. I’ve
taught many people how to file their taxes rather
than go to an expensive storefront site without

complaint. Sorry it hasn’t worked as well for you.

DO NOT USE TURBO TAX THEY CHARGED us 49.99 for Audit Defense which I opted to not get, but still charged us. Also CHARGED 74.99 For Business Tax Which we have NEVER been charged. TURBO TAX IS A RIP OFF, AND THEY DO NOT HAVE AMERICANS HANDLING THESE CUSTOMER SERVICE PROBLEMS. THEY WERE SUPPOSED TO REFUND THE TWO AMOUNTS WEEKS AGO, AND NEVER DID , IT’S BEEN 8 WEEKS NOW, AND THEY HAVE NO INTENSIONS OF SENDING A REFUND FOR ANY AMOUNTS. PLEASE DO NOT USE TURBO TAX THEY ARE A FRAUD, AND SCAM COMPANY!!!

same Email I got.

got email saying form 131 was now ready to use for state return went on turbo tax and no they do not have form ready still cannot complete my state taxes this is bs I will not use them ever again

learned quickbooks in early jan. better and more complete than quicken. then learned to do taxes for my 2 llc’s with TT for business. it was a challenge. but hey taxes aren’t a picnic especially with stock gains, member draws, depreciation schedules- and the irs KILLER FORM Schedule L balance sheet. TT is far better trying to do cold turkey. Hey I mastered the balance sheet even with a lot of pre 2013 info came over w quicken i had to adjust w opening balance entries. (I appre my accountant for some crucial heads up) BUT OH THE JOY OF… Read more »

I have tried to talk to customer service to report that TurboTax Business is not in compliance with this new directive from the IRS . But the reps do not understand or do not give a S…T

Estates and trusts.
The use of Form 8949 by estates and trusts is new. Many transactions that, in previous years, would have been reported by estates and trusts on Schedule D or Schedule D-1 must be reported on Form 8949 if they have to be reported on a 2013 form.

Reading all this MAKES ME REALLY NERVOUS! I bought the 2013 Turbo Tax Basic disk, as I have bought every year’s disks and done my taxes without incident… UNTIL THIS YEAR!! Installed the program and it applied 8 or more VIRUSES! It changed my internet browser, added a new toolbar (malicious search system) and a variety of junk showed up on my desktop with a PC enhancer and some kind of antivirus protection that is just spyware! I took it to an IT and he verified it all came from the install of TurboTax CD. I am also having issues… Read more »
I will never use them again! I put down for both my Federal and State Taxes to be direct deposit. The web site said that both are filed and with direct deposit. When I downloaded the info to save my forms; the forms said that I would receive my Federal Refund in a paper check in FOUR to FIVE weeks! I was so pissed! I called them and waited forever; they had no answers; told me I cold call the IRS when my forms were accepted. I don’t think the customer service rep had any idea of what she was… Read more »

I filed last year for free, but this year they say I have to "upgrade" the first time I figured O.K. it was only 19.99 and due to something different, but as I continued it said I had to "upgrade" do to my small business, $74 dollars !! I filed last year for free, but cannot this year ? I will use someone else… P.S. I had the business last year when it was free so …

Everything was fine, have been using this software for years to file my taxes, but always mailed the return. This year, we filed electronically, and while doing so, Turbo Tax partners have now infected my machine with all these sales pitches for PC virus blockers and speed enhancers. I may have to change to HR Block….

I ended up paying for my AZ state but having to print it out, make corrections and mail it in myself because their program would not let me make the corrections I needed to make- kept getting rejected! For one my part year residence is in NV and Nevada isn’t on the list of "Other states you lived in"! For another it would not let me put in the dates I lived in NV and AZ so it showed full year residence in AZ! There site says once you send it for e-filing you can’t get your money back so… Read more »

I have been on HOLD for one hour and 58 minutes on your phone system

the music is very annoying and a lady’s voice comes IN to say ”hold on your core be answered shortly” you must have a completely different interpretation of what shortly means. I called a few days ago and THAT only TOOK 54 minutes to contact an agent. the agent said she couldn’t solve my problem but I would be contacted within two days it never happened

I filed my taxes using Turbo Tax. I could not successfully efile because I kept getting an error message due to a ‘phantom’ or ‘ghost’ form. I erroreously clicked the hybrid purchase, which I did but was not the origial owner, and the system would not let me delete it. After 6 hours (2 three hour calls) I was finally able to file but only after paying $29.99 for a state tax form which I had already paid for. So I was charged $77.00 for federal & state the first time and then $29.99 for another state return filing because… Read more »

Dennis, I got the same message saying that Il rejected my return because TT said there is no need to put in a state pin number if you do not have one. I got the pin number and went to put in the correction but there is no way to do this. Now I am having similar problems to what you are having. If you google TT scam you get a life times worth of reading material.

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