HomeAdvisor Complaints

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Last Updated On: April 20, 2017

HomeAdvisor Contact Information

Business Name: Home Advisor Inc
Corporate Address:
14023 Denver W Pkwy Bldg 64
Golden, Colorado 80401 USA

HomeAdvisor Customer Service

HomeAdvisor Phone Number: 303-963-7200
Corp Email: emailus@homeadvisor.com
Company Contact: Chris Terrill - CEO
Corp Website:

HomeAdvisor Ratings

Average Rating: 1.12 out of 5
Based On: 221 Reviews
Number Of Comments: 509

HomeAdvisor Reports

Reported Losses: $433,046.20
Average Reported Losses: $1,959.49

Most Recent HomeAdvisor Complaints

Is HomeAdvisor a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Staffing / Job Headhunter Directory ListingHome Advisor Inc ListingParent: IACResponse From Company

Rip off, con artists

I called Home Advisor to inquire about potential service. They charged my account close to $300 to sign up, and then a terrible rate to get leads.

I canceled the $300 the next day and canceled, but have had numerous calls and letters from Home Advisor saying I did not properly cancel. They want to report my credit as well as charge interest on my account.

I was told 2x that I was free from them.

I HAVE NEVER USED THE SERVICE OR RECEIVED ANY LEADS.

Run from them as far as you can. They are predators. Read all reviews then run and get out. Go to Thumbtack for good leads.

Nick

Official Responses from HomeAdvisor

By: Dan Kerley On: September 12, 2014

2nd Response From Dan Kerley – Public Relations Representative at HomeAdvisor

HomeAdvisor strives to offer the best customer service, customer satisfaction and advertising in the industry. We take all feedback very seriously and want to address any questions, comments or concerns. If you would like to speak with someone at HomeAdvisor, please send your contact information to emailus@homeadvisor.com and we will have someone reach out to you.

Thank you.

Dan Kerley

By: Mandy Black On: October 24, 2012

Hi Sales Lead Scam Victim, I am sorry to hear your concerns with your account. We do match you up with leads based off of the zip codes, spend targets and categories in which you choose to receive and our billing typically does automatically pull on a weekly basis. I would like to look into your account with you and see if I can clear up any questions and concerns you may have as to what happened here. You may reach me directly at 303-963-8066 or mblack@homeadvisor.com.

Thank you for your time.

Mandy Black


15 Most Recent Reviews About HomeAdvisor


More About HomeAdvisor

Parent Company: IAC/InterActiveCorp - 555 West 18th Street, New York, New York
Related Complaints - Service Magic & My Remodeling Services Inc.& J2 Contractors LLC
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509 Comments on "HomeAdvisor"

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I wish we had known about this review site before we used one of their brick layers. He repaired 20 bricks on a wall, charged us $500, and left a smeared mess all over the bricks, which looks just awful. The job took him about an hour. I wish we could remember his name, and then I would review him too! We trusted Home Advisor because that worker had 4 stars. I gave him 1, only because there was no zero. We’ll never use or trust HomeAdvisor ever again.

Hi Marsha, We’re sorry to hear you had this experience with a pro. If you would like to speak with a rep about your experience, please reach out to emailus@homeadvisor.com and a rep will reach out. -HASupport

I forgot to add that when I posted a negative review they contacted me to remove my review! They said that I had nothing to prove my claims. I realize they are only working for themselves and in no way are they trying to protect consumers. Do not believe anything they say!!!!!!!!!!!!!!!

Hi Lynn, We’re sorry to hear about the experience you had with this pro, we take your ability to rate and review our pros very seriously. We’re happy to look into the status of your review, please send your contact info to emailus@homeadvisor.com and a rep will reach out. -HASupport

I was sent a landscaper and I was under the impression that I could trust this website. But I was totally taken and the yard turned into a huge muddy mess and it has been a constant stressor. Of course the yard has to be redone and I can get this company to come and remove the sad disgusting sod to redo the yard.

I also had a bad experience with Home Advisor. I accepted a referral for plumbing services from Treasure Coast Plumbing for a rental house in Palm Bay. I was charged $300.00 for a botched, sloppy looking job. I live long distance so I paid in good faith. I try to at least get referrals for the work I need done and had thought Home Advisor could help. I’ll use Angie’s List instead as I believe they may do a better job reviewing their contractors for the quality of their work.

Hi Sherrie, We’re sorry to hear about your experience with this pro. If you’d like to share your experience, you can submit a rating and review for the company here: http://www.homeadvisor.com/write-a-review/. If you would like to speak with a rep about your experience, please send your contact info to emailus@homeadvisor.com and a rep will reach out. -HASupport

I requested a “Pro” to do a fencing job … As I was out of town the day he started, when I got home, he was there for payment … I was not able to review the work as I should have; however, with my $$$ in his hand, he left ….. after looking at the fence closely I realized he used a pine, in lieu of cedar, which he was replacing! I contacted him and he and his crew came out and ‘re-did’ the fence ….by this I mean they took the panels off, turned them around and re… Read more »

Hi Linda, We’re sorry to hear this, this is not the type of experience we want you to have with a pro. We’re happy to have a rep follow up again to discuss this further, please send your contact info to emailus@homeadvisor.com and we will reach out. -HASupport

i like the concept of HomeAdvisors but don”t think they should charge for leads never accepted or viewed.

i really like the concept of HomeAdvisor but was”nt aware they were charging me for leads i never accepted or even viewed.

Hi Brian, We’re sorry to hear this, we try to make the fees apparent by providing them in the lead details. If you’d like to speak with a rep, please call Customer Care at 877-947-3639 or reach out to emailus@homeadvisor.com. -HASupport

trying to log on to your site and what keeps popping up is a website (p**n) “up for it”

Hi Lisa, We apologize for any inconvenience logging in, we’re unaware of the specific issue you’re running into. Here is a link that will take you right to our website: http://www.homeadvisor.com/. Please reach out to emailus@homeadvisor.com if there is any further assistance we can offer. -HASupport

The contractors they recommend are not professional. I had an appointment this morning to repair my washer. When I scheduled the appointment I told Tanya of Premiere appliance repair in Broward that I had a stacked unit and she said that was not a problem. When the repairman called I inquired if he was able to unstack the washer and dryer himself.  He said he could not but that it may not necessary for him to do that in order to diagnose the appliance.  I explained that what was happening was the tub was filling with water between washes and… Read more »

Hi Linda, we’re sorry to hear about your experience with this pro, you can provide feedback for them by writing a review here: http://www.homeadvisor.com/write-a-review/. Please feel free to submit another service request on our website http://www.homeadvisor.com/ if you’d like to be matched with another company whose pricing structure fits your budget better. If you’d like to speak with a project advisor, please send your info to emailus@homeadvisor.com and a rep will reach out. -HASupport

I work for a small Construction company almost all the leads we get from HomeAdvisor go nowhere. Maybe 1 out of 20 we even get a response from. From those most of the time, the response is “oh we didn’t request an estimate or anything the website wouldn’t let us sign out unless we put something”. This is ridiculous and when we call and explain what happened and request a credit they tell us “we don’t do that”. This is despicable, to put it mildly. A company who is abusing other companies to get rich!!!!! I am also putting in… Read more »

Hi Laura, We’re sorry you feel this way about our business. While there are situations that are and are not eligible for credit, we do our best to provide you with the tools to see success with our service. If you would like to speak with a rep, please call Customer Care at 877-947-3639 or send your contact info to emailus@homeadvisor.com. -HASupport

home adviser should be sued,and will be ,for each and every day,of misrepersinting my good name,it took 28 years,to make,so many people distusted,in there mistrust,no more than a common thief,common thief,

Hi Daniel, We apologize, we’re not quite sure what you mean. We’re here to help, please call Customer Care at 877-947-3639 or send your info to emailus@homeadvisor.com and a rep will reach out. -HASupport

homeadviser has attached themselves to my companys name and has redirected my traffih,2197630054,not 2199222613

SCAM! Charged more that $1000 no responses on their leads via call back or using their email tool. Two calls that were acually connected were for wrong scope of work! Reached out for help for credits, which were denied, cancelled service continued to bill until we cancelled credit card they were using! Even have text messages from sales rep advising she would call and did not. Stay away!!!!!

Hi Derek, We’re sorry you feel this way, leads are eligible for credit if they come in for something that you aren’t profiled for. We are also more than happy to discuss ways to see the most success possible through our service. If you’d like to speak with a rep, please reach out to emailus@homeadvisor.com and we will follow up. -HASupport

Home Advisor is a total joke!!! Do not sign up… I was involved for about one year. I wish I would have never signed up. I Just keep saying next month it will pay off, never happened. Don’t do it…. Home Advisor should be shut down!!!

Hi Donald, We’re sorry you feel this way, we do our best to provide opportunities to land more work. If you would like to speak with a rep, please call Customer Care at 877-947-3639 or send your info to emailus@homeadvisor.com and a rep will reach out. -HASupport

I am sending a second request in about JL Construction Company that Home Advisor sent to me last year.. Which was the 30 of November 2016. I paid J L Construction Company $5,000.00 in full. This was suppose to have been the last day for that special. No work was done and I need my money so that I can get someone else to do my kitchen cabinets. I am in need badly for my kitchen cabinets. I had borrow money from Texar Federal Credit Union in Atlanta, Texas. I am paying on a loan from Texar Federal Credit Union… Read more »

Hi Helen, We’re sorry you had this experience with a pro. It looks like you were provided with outside resources to use after your conversation with a rep in March. As the pro is no longer a member of our network, our abilities are limited and we ask that you utilize those resources. If you would like us to resend that email, please reach out to emailus@homeadvisor.com and we will follow up. -HASupport

Custom Concrete is the name of a company I hired to pave my driveway & walkway,Chris Sears is the person I spoke to prior to the work. He told me every step they were going to take & asked if I had any questions, and ofcourse I had plenty. He answered every question with lots of patience. He then gave me a timetable , when he would do the work & how long it would take. He was right on time with everything. WHAT A GREAT JOB THEY DID. I WOULD DISCRIBE EVERTHING AS “PERFECT” & THE PRICE WAS “FANTASTIC!!”… Read more »

Hi Vivian, Thank you for sharing your experience with Custom Concrete, we’re glad to hear it was such a positive one! if you haven’t done so already, please feel free to share your experience with others by writing a rating a review here: http://www.homeadvisor.com/write-a-review/, or send a review to ratings@homeadvisor.com. -HASupport

A and A Appliances were great.

A and A Appliances were fast courteous, and totally professional. Great job. Sears left me waiting all day yesterday with no help at all.

Hi Maria, We’re glad to hear you ended up with a positive experience with A & A Appliances! If you’d recommend them to a friend, feel free to write them a review here: http://www.homeadvisor.com/write-a-review/. Thanks for your feedback! -HASupport

been to home advisory twice and both times set up with 2 different contractors that are too busy or too lazy to meet to view a job i need done first guy sounded drunk and changed appt 3 times and second couldn’t speak english but only through text and a no show 2 times,done done done will go the old fashioned route through the yellow pages

Hi Thomas, We’re sorry to hear your experiences with these pros, we’re happy to help you find others that could be a better fit for you. Please feel free to submit another service request here: http://www.homeadvisor.com/, or browse local pros on our directory here: http://www.homeadvisor.com/c.html. To speak with a rep, please send your contact info to emailus@homeadvisor.com and we will follow up. -HASupport

Do not hire Scarpone and Sons if you want your work finished!! I’ve tried to get in touch with them for my new kitchen window and the calls go to voicemail!! One of the sons came to my home about 4 months ago, took measurements and ordered the window. NOW, I can’t get it installed by them!! Can you contact them??

Hi Sharon, We’re sorry to hear your experience with this company, we strongly encourage our pros to honor appointments and follow through on projects. Please send your contact info to emailus@homeadvisor.com and a rep will reach out to discuss your experience and any possible solutions. -HASupport

Big scam they run ads wuth craig list and have the same popeol calling the contracter for leads thier selling the contracter they robb the contracters and should be removed from google

Hi Steven, We’re sorry you feel this way about our business. If you would like to speak with a rep, please reach out to emailus@homeadvisor.com and we will follow up. -HASupport

basically same as other guys they send you a bunch of junk you don,t want and can,t use

Hi Greg, We’re sorry you feel this way, we’re always happy to discuss practices that will help you see as much successful as possible with our service. To speak with a rep about your account, please call Customer Care at 877-947-3639 or send your info to emailus@homeadvisor.com and a rep will reach out. -HASupport

A 5 star rating this contractor got in carpeting also got him an overall 5 star rating. That meant whatever you asked him to do he would have a 5 star rating in that catagory. I needed a shower tiled. I have placed many photos of the completely unacceptable job he did on the Twitterverse and continue to post them often. HomeAdvisor “team” got nothing done with regards of a resolution. Don’t waste your money.

Hi Paul, We’re sorry to hear you didn’t have a good experience with this pro. You are correct, pros don’t have a separate rating for each type of work that they are profiled for, but we the overall rating generally speaks for the quality of work they do. We would be happy to discuss your experience with this pro, please send your contact info to emailus@homeadvisor.com and a rep will reach out. -HASupport

I am yet to hear from contact

Losses of over $300 before I cut them off from my CC while they sent me Bogus lead after Bogus lead, Free to Home Owners YES while they rip off small business people. Hope KARMA finds them. Any questions by anyone, 9034029685 Melvin Sloane Freelance Carpenter Gilmer Texas

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