Diamond Resorts International Complaints

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Last Updated On: April 19, 2017

Diamond Resorts International Contact Information

Business Name: Diamond Resorts Holdings LLC
Corporate Address:
3865 W Cheyenne Ave
North Las Vegas, Nevada 89032 USA

Diamond Resorts International Customer Service

Diamond Resorts International Phone Number: 702-804-8600
Company Contact: Stephen J Cloobeck - CEO
Corp Website:

Diamond Resorts International Ratings

Average Rating: 1.19 out of 5
Based On: 139 Reviews
Number Of Comments: 398

Diamond Resorts International Reports

Reported Losses: $11,541,985.78
Average Reported Losses: $83,035.87

Most Recent Diamond Resorts International Complaints

Is Diamond Resorts International a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Resorts Directory ListingDiamond Resorts Holdings LLC Listing

Disrespected me; did not try to work with me to reserve my vacation.

On August 16, 2016 I purchased my Diamond Resort package. Felix Girard was the associate. Three different times I tried set a date for our vacation. We looked at Christmastime, March and April for our 20th Anniversary. Mr. Girard gave me several locations and we settled on Daytona because we cannot go far as I have a 7 year-old grandson that I take care of in my home and he has to be in school. We couldn’t have Daytona because it wasn’t going to be ready. Mr. Girard gave me an April date and there was no one available to do a presentation.

I sent a (testy) email stating that when people take a vacation it is usually on our time not on your time and I have tried to be flexible.

Jan 20th Jodi Buckner emailed and called me to tell me that date was not available for the Miami location because again there was no presenter. This is very frustrating because:

1. The is the 5th time I have tried to schedule the vacation.

2. There are only so many available dates that I have to take this vacation and I wanted it to be a surprise for my husband on our 20th wedding anniversary.

3. He hung up on me with no date settled.

This is not good customer service and I admit that I got loud with him because he wouldn’t work with me to find an agreeable date. You have nothing to loose. You have your money and I do not have a reservation set for a vacation or maybe a time-share purchase.

Because of this, I would really think twice about a purchase offer. I believer it is on your company to work with me on this.

15 Most Recent Reviews About Diamond Resorts International

More About Diamond Resorts International

Diamond Resorts International | Diamond Resorts Holdings LLC | Diamond Resorts and Hotels | Officers:
Stephen Cloobeck - Chairman and CEO
David F. Palmer - President and CFO
Frank T. Goeckel - SVP Business Development and HOA Management

Diamond Resorts International is a vacation, travel and accommodations company. Members of Diamond Resorts have exclusive worldwide access to THE Club, which is a member benefit program, which utilizes a point based system to help book vacation packages that are tailored to users, and for use as currency within the travel destinations. Diamond Resorts International currently holds a perfect rating with the BBB, but have settled over 300 disputes to do so. View Related Claims for Diamond Resorts International: Mystic Dunes Resort & Golf

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398 Comments on "Diamond Resorts International"

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How can we get out from under these crooks, anyone know what to do. We paid someone n Chicago 700.00 to sell it and they were crooks too. This is just awful.

Not honoring their contract
I purchased their package thinking they were going to work for me and my varied work schedule, recently bought a plane ticket with them and they told me I can get a 20% reimbursable amount back, well a couple of weeks later, with no emails and no warnings, I went to claim it back and they’re saying there is a mysterious expiration date on this transaction. No where is the conversations i.ve had with them stated there was an expiration date on my purchase.

We were told, after paying an additional 20K, that we had upgraded from gold to platinum status. Now, they are saying that we signed FRAUDULENT papers (that Diamond had used to negotiate). If you are an attorney reading this, please contact me.

i would like to no how they justify . the rise in mant. fee’s to 1300.00+ on an odd year. i have talked to other owners that i Know that pay hafe that amount on an every year. so why am i getting charged for the extra year that im not contracted for.

Diamond Resorts International is the worst Company I have ever dealt with. They coerce, they lie and the are after the money like blood suckers. A disgusting and shameful outfit. I will never set foot in another Diamond Resort aka Apollo

I tried to make a reservation, MY FIRST, just to find out that now we will need to make them a year in advance if we want to visit the beach!!! They are very shady and make it seem as though all you have to do is pick up the phone and call. Thank God we only bought the sampler!! Will NEVER any more business with this company.

Look we all have similar issues with this company so instead o just complaining about it any longer how about we all organize an file a lawsuit against them? That is certain to get someone’s attention

let me know if you start one ( Class action lawsuit) they lied so bad to us and we have never been able to use it and now they want 2400 or else. For maintenance fees for only two years we wasted 15K on these crooks

They sold me on a resort that was fully owned, with owners who bought weeks, there’s no availability during the summer. They hook and bait and failed to reveal important information. I have written to the state of Virginia Attorney General’s office, State of Nevada with no resolve. 2 summers and still unable to reserve vacation at the resort I thought I had a stake in.

I’m in

I would join. We had problems getting any place because of the requirement to get a presentation–and many other issues.

One more who will get on line.

I am in

I’m in.

We got scammed by Diamond Resort International On October 31, 2016, we (me and my wife) attended a timeshare presentation at Polo Towers Las Vegas, Nevada by Diamond Resorts International which lasted for around 5 hours including the touring and signing of contract. Their agent, John Lazosky told us that with our purchase of 2500 points for $12,000 plus $844.00 annual maintenance fee, we can enjoy 7-10 days vacation at their resorts depending on the season. His manager, Milton Santana said that we would save money for vacation in the long run by buying their timeshares. We paid a down… Read more »

I own Diamond Resorts and just looked and you can get 1 week for those points.

Join the discussion

BEWARE!!! My wife and I were just in Vegas last month, at which we attended there full blown presentation. We were very impressed buy all they promised us, are salesman very concerned on are needs etc. everything went great, we signed a lot of papers. about what you sign on closing on a house, a six hour day with them. Don’t worry, we were told , we will go over the most important things with you, they told us how much it was going to cost how many points per year, don’t worry no out of pocket cost just sign… Read more »

We too fell for their presentation and got stuck with two Barclay Credit cards in the amount of $6,000.00. We are sick of these people and their ways and if there is any class action lawsuits being setup against them, please let us know.

On February 9, 2017 at 8:30 AM I had an owners’ update at The Ridge Resort in The Village of Oak Creek in Sedona , AZ. When I arrived I was put in the video room by myself. I was told that there were not enough salespeople and to sit and wait. The door was closed. After 15 minutes a man and woman came in. I do not know their names. They were rude, high pressure and insulting if I did not spend $10, 000 to increase my points. My answer was that I do not use all of the… Read more »

This Diamond resort is sucks, keep on raising the Dues nothing good is change, on hold for an hour and no room available, Pacific Monarch is better, again this company is sucks

file a complaint with your attorney general. see what happened in AZ

I will file a complaint with our attorney general. So many of these complaints, I would like to file a class action suit. I will check to see what happened in AZ. Thanks.

I also live in AZ let me know what happens. What I have notice is that you can get the same room cheaper than what you can get using the value of your points.

I am in

I too was pressured into becoming a member, the problem I had was that I was unable to pay the downpayment, so they set up a payment plan. After I left the presentation and returned home I had to change jobs, then had a hospital admission and was off work for six weeks secondary to requiring emergency surgery. Needless to say because of these situations my financial life has dramatically changed. there is no way that I can afford even completing the downpayment. I was under the impression, since I am unable to use the timeshare until my down payment… Read more »

Loss Mitigation is where you want to start. LossMitigation@diamondresorts.com

Do not stay at any Diamond Resorts especially The Point at Poipu Hawaii. They have no concern for your safety. And if you get injured on their property they don’t even have the decency to pay your medical bills. My wife slipped on a wet mopped walkway and severely sprained her ankle. There were no signs or any other warning that this was a dangerous area. After providing all the medical documentation they requested, Diamond refused payment stating they were not liable. How can they not be liable when they created the situation and had absolutely no concern for guest… Read more »

Sounds like a class action lawsuit is overdue against this company. They called me and were as nice as could be saying they offer no pressure. Judging by all these poor reviews, they must be related to Trump Towers.

I think we should ban together to make this know, tv, picket tweet, etc

Been on the phone with diamond resorts, Seattle and Las Vegas numerous calls to try and find a solution. We canceled our contract within the 5 day period allowed by Nevada law. We received the refund within 20 days however there was a large amount not refunded. We have since found out that we bought a sampler package that we were not told about, these extra points were suppose to be for signing up then and there, but it was separate and they say we can not cancel this package although we new nothing about a separate package. And if… Read more »
Purchased the lowest amount of points possible from DIAMOND RESORTS INTERNATIONAL, during a Vacation in Vegas October 2015. (2500points) Had been to several of the presentations that week in Vegas, but none made all the promises that Diamond Resorts made. None wrapped vacation with ease, and almost limitless choices in the red bow that they did. Something that was supposed to take two hours took probably close to 5 hours, lots of switching players, whispering, information gathering, and meaningless small talk. Because if the sales rep really cared about my family or kids, she would have let us leave the… Read more »

There is a pending lawsuit against Las Vegas based Diamond Resorts International by a Corona Del Mar attorney Michell Reed Sussman. A series of lawsuits accusing Las Vegas based Diamond Resorts International sales people of falsely telling buyers their timeshares appreciate in value and are easily sold and the property could be used by their heirs when they die. Read this in an article in the OC Register in their Sunday (1/22/17) real estate section.

Back in 2014 I nearly fell victim to signing a Timeshare contract. Boy those sales people do hound you.

I so sickened by what I read I just found out my 26 year old daughter did the exact same thing and was bamboozled into signing a 30,000 note with 18 % interest for ten years making it close to 60,000 in payments over the term. She makes under 25,000 a year as a teacher. How is this credit even given Yes it’s her fault, and she now understands the ramifications of a signature. It a travesty that these people take advantage of peoples naivety and they get away with it. I have contacted my attorney and there is very… Read more »
I’ve been a Diamond owner since 2003 but just in Oct 2016 let them talk me into more points – and of course the fees went up higher then we were told – we were kept their for 5 hrs. I knew better and signed anyway – now we found out that not only did they lie about using the points to pay for your maintenance fees – which they denied when we filed a complaint. They also gave us a free Barclay card and charged $3000 on it – said that we approved it in the fine print –… Read more »
There are some misconceptions here about Timeshares. First of all, never buy a Timeshare from the Developer. Only buy it on the secondary market like EBAY. The reason is this: why pay thousands of dollars retail, when you can buy the same thing on a wholesale basis for literally a dollar or two. Actually, that is what a Timeshare is actually worth. Secondly: Never…let me repeat that…NEVER buy points. on buy a FIXED WEEK. A fixed week timeshare is guaranteed for you and your family forever in the USA, and for a limited time period in other countries as per… Read more »
My husband and I traded for a week at Diamond Resorts in Sedona, AZ. We were immediately pressured to attend a time share presentation. We told them we were not interested but everytime we went to the front desk to ask a question, the staff pressured us to attend a sales presentation. We finally spoke with the sales manager on our last day there and told her we were not interested. Ever since our stay there in August, Diamond Resorts has been relentless, contacting us by home phone, cell phone, and email to pressure us to purchase a time share… Read more »
Elizabeth Ryan submitting comment. Back in June of 2013 my husband and I attended a Diamond presentation. It was high pressure. We felt like we could not leave until we signed the contract. We have never taken a vacation to any of Diamonds properties. Every year the dues increase significantly. We have not paid 2016 dues, but have paid the mortgage. We still owe around $25,000 on the mortgage. The dues including 2017 are up at around $5000. Now the company has been sold and we were never notified if we wanted to sell our timeshare. I think we will… Read more »

Elizabeth Which Facebook did you sign up with? There is a 7000 member DRI member Facebook that is not censored. Administration will pull comments that promote advertising or inappropriate content, but it is administered by Diamond members, not Diamond. It’s not just a complaint site. Members are also advised on how to best use points. Many members on that Facebook page have expressed frustrations like you have expressed here. File a complaint with the Consumer Financial Protection Bureau under the mortgage option or orally. The Facebook address is:

Mary Smith on Complaint list nailed it keeping her buyer beware brain. We are Diamond owners because they bought our AZ resort immediately raising maintenance fees. People buying from DRI should understand that, unlike all Diamond’s major competitors, Diamond has no secondary market due to the restrictions placed on use of secondary points. Owners can’t give the points away and the deeded weeks market is soft due to the company’s reputation and lack of secondary market. As former (as of 12/31) CEO Palmer said, all annual budget items are assigned a 15% cost plus which is 100% profit for investors,… Read more »
Recently went to Southern CA. Were told that the presentation would be about 2 hours. Ended up being 4 and took away a vacation day, essentially. The folks working here were desperate to sell to us. When we didn’t buy a property, we were then railroaded to another person about temporary -type timeshares. When we refused that, were rr-ed to yet ANOTHER person for a different type of sale, trying to get us to buy by applying for their credit card. We observed the list of locations and realized they were very limited and we’d be forced to take a… Read more »

Yup, same here. Once pulled in, one is stuck, even when one discovers their deliberate deception–NEVER EVER did they disclose the yearly maintenance fees which are a MAJOR matter to include in the financial considerations. SHAME ON THEM!!!!!!


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