Megabus Complaints

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Last Updated On: February 27, 2017

Megabus Contact Information

Business Name: Stagecoach Group PLC
Corporate Address:
4400 S. Racine Ave.
Chicago, Illinois 60609 USA

Megabus Customer Service

Megabus Phone Number: 1-877-GO2-MEGA
Corp Email: inquiries@megabus.com
Company Contact: Sir Brian Souter - Chief Executive
Corp Website:

Megabus Ratings

Average Rating: 1.94 out of 5
Based On: 39 Reviews
Number Of Comments: 12

Megabus Reports

Reported Losses: $1,707.50
Average Reported Losses: $43.78

Most Recent Megabus Complaints

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Category: Public Transportation Directory ListingStagecoach Group PLC Listing

Bus never came, leaving the passengers waiting in vain

I paid for a trip from Indianapolis to Chicago at 2:35 am on September 10. But the bus didn’t come at 2:35 am. I thought the bus was late. So I still waited there until 3:30 am. But the bus never showed up. I waited in the dark for another hour after when the bus should have come. It was very dangerous.

I called the customer service but as it was 3:30 am no one was working. I had to take the Greyhound bus to Chicago. Thank google map with which I could find where Greyhound station was and I walked there in the dark alone.

After I got Chicago I called the megabus customer service three times about my experience. The first time I was told that no refund. The second time I was hung up while I was speaking. The third time I was told I had to email megabus.

I emailed megabus and got a response 5 hours later telling me that the total amount of delay time does not meet the internal compensation policy. So it is reasonable for Megabus to charge their customers but let the customers wait there for a bus that will never come.

So I deserve the wait for nothing? So my money and time and safety should be wasted?

15 Most Recent Reviews About Megabus


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12 Comments on "Megabus"

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i Latoya Williams purchased a ticket febuary 1 2017 for 9:00 am from tampa to miami well i checked in gave the driver my conformation number i dropped my money and went on the second floor and sat down the driver was still outside the bus taking conformations and loading luggage i got off on the bus to look for my money i dropped didnt see it i was trying to aboard the bus again and the driver wouldnt open the door i asked him to let me on the bus he responded by waving and pulled off out the… Read more »
MR. BRIAN SOUTER, CHIEF EXECUTIVE MEGA BUS I CALLED MEGA BUS 1/09/2017 SOME TIME AROUND 3:30P. TO INQUIRE ABOUT TAKING AWAY THE 5:00P BUS FROM PITTSBURGH TO D.C… I WAS TRYING TO SCHEDULE A TRIP ON 1/20/17… I CALLED CUSTOMER SERVICE WAS RUDE.. I ASKED TO SPEAK TO THE SUPERVISOR I WAS CONNECTED… I ASKED ABOUT THE 5:00P TRIP I TAKE AT LEAST EVERY THREE WEEKS AGAIN FROM PGH TO D.C… I COULD NOT UNDERSTAND WHY THEY WOULD TAKE THAT TRIP AWAY THE 5:00PM BUS AND KEEP THE 7:30AM BUS … EVERY TIME I TAKE THE 5:00PM BUS THERE IS… Read more »
MR. BRIAN SOUTER, CHIEF EXECUTIVE MEGA BUS I CALLED MEGA BUS 1/09/201 SOME TIME AROUND 3:30P. TO INQUIRE ABOUT TAKING AWAY THE 5:00P BUS FROM PITTSBURGH TO D.C… I WAS TRYING TO SCHEDULE A TRIP ON 1/20/17… I CALLED CUSTOMER SERVICE WAS RUDE.. I ASKED TO SPEAK TO THE SUPERVISOR I WAS CONNECTED… I ASKED ABOUT THE 5:00P TRIP I TAKE AT LEAST EVERY THREE WEEKS AGAIN FROM PGH TO D.C… I COULD NOT UNDERSTAND WHY THEY WOULD TAKE THAT TRIP AWAY THE 5:00PM BUS AND KEEP THE 7:30AM BUS … EVERY TIME I TAKE THE 5:00PM BUS THERE IS… Read more »
I called Mega Bus 1/09/201 some time around 3:30p. to inquire about taking away the 5:00p bus from Pittsburgh to D.C… i was trying to schedule a trip on 1/20/17… I called Customer Service was rude.. i asked to speak to the Supervisior i was connected… i asked about the 5:00p trip i take at least every three weeks again from pgh to D.C… i could not understand why they would take that trip away the 5:00pm bus and keep the 7:30am bus … Everytime i take the 5:00pm bus there is a very long line. I told the Supervisor… Read more »
Hi my name is Brittany Jenkins. I had got a ticket on January 3 2016 to go from Fayetteville NC to Boston they did not send me my departure number they gave it to me when I called them back today. I just lost a 142.50 now they are telling me that I have a buy a new ticket. I will be dame if I buy a nother ticket so take your money and run like Hell do not use mega bus at all never ever ever use them. No one I want my money back on we are going… Read more »

I Barbara Floyd was on the mega bus coming from Chicago 01/24/2015 6am depart we get like by Wisconsin had to stop and sit 20min bus driver made a wrong turn she said the dispatch gave her the wrong info how is it they didn’t kno directions and we had to sit I should be awarded a discount

On July 9, 2014 i rode the megabus from Mobile, Alabama to Atlanta, Georgia. The bus arrived at the GM&O Transit Center on 110 Beauregard St on time at 3:55 pm from New Orleans, being a Bus and Rail Operator for 24 years, I notice light coming on the driver panel now the drive couldn’t pull the hill on hwy 165 about 1 mile from the Baybridge exit north, it pull off for 15 minutes and waited for the bus cool off, now that were okay but in eisting the stop in Montgomery, Alabama, it cut off in the middle… Read more »

I just wanted to express my disappointment in a recent trip my daughter took. You made an unscheduled stop (State College, PA) which delayed her arrival by almost 2 hours. In addition when she finally arrived the luggage holding area was a complete disaster with no rhyme or reason to the way it was stored. It looked like it was just tossed in haphazardly. I expected better service. If this continues, I will not suggest this service to other people. Thank you.

I recently rode the megabus from secaucus to New York and did not have a pleasant trip..My husband has ridden the bus several times and has always had a good experience,,My complaint involved the driver. We were asked to load our own luggage at Suracuse..And unload it at our destination. he rudely instructed us to get our things off the bus. the woman in front of me, tried to reach her bag, but it was to heavy for her so she let it drop to the ground , nearly knocking me over. I tried to reach mine and ended up… Read more »

I am regular traveler on Austin-Dallas route. Megabus has the most lousy service and their people are plain lazy and incompetent. Their bus is always late and they are so utterly disorganized in loading/unloading and boarding that it just adds to more delays. Megabus staff just keep chit-chatting and joking among themselves, least concerned with passengers who are waiting patiently for long time. Unfortunately this happens almost always!! Young students reach destination late at night. Those who don’t care for their customers like Megabus eventually go bankrupt!!!

Yes, I do agree that Megabus misdirect people. They have the louzy service of all. I encourage people not to use Megabus as it mis direct people and it does not adbide by what they preach. There is no such thing as saving. I just purchased two tickets from Secaucus NJ, to Washington, DC and lost my money without being able to use those tickets.

Hello! I was told by a friend that Megabus could take one basicaly any where without spending a lot of money. So I decided to use it to visit a friend in Washington DC for a day. I have trouble purchasing the tickets to begin my ordeal it says website is having trouble try again later. After many attempts I was able to purchase the tickets round trip to Washington, DC, and back to Secaucus, NJ. the next day,to my surprise it only I printed it the out bound not the returning ticket. I had to try again to purchase… Read more »
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