Main Street Renewal Complaints and Reviews
Last Updated On: December 27, 2017
RatingsAverage Rating: 1.00 out of 5
Based On: 2 Reviews
Number Of Comments: 25
Damage ReportsReported Losses: $144.00
Average Reported Losses: $72.00
Most Recent Complaint
POOR CUSTOMER SERVICE AND DECEPTION
I called a few months ago because I was not bale to pay my rent online and the rep for mainstreet asked me how my ac was performing and I said I did not think it was working well upstairs. so she suggested I put in a maintenance request to have it looked it and stated that they were behind because everyone was having ac issues for the summer and she said the wait may be long. Maintenance request could not be completed online because the system was not working in mainstreet’s end so she gave the number to call.
I called an told the other rep for maintenance the exact same thing the first rep told me to do. the same week technician called and said he would be coming out to my home but could not tell me when. My filter ifs the large box filter ($60) and it has to be placed in the attic. I thought the tech would call me to schedule but he never did.
I scheduled for my husband to come by the house swap my filters so I left the filter up against the wall where the attic door pulls down because I have an injured back and cannot get into the attic. my husband was scheduled to come to the house after work and be there before 6:00 pm. I left the home and went to the grocery store less than 5 minutes away when I received a call from an unsaved number.
I answered the call and it was the technician telling me he was at my door and no one was answering. I told him he never called and told me he was coming and he said he was in the area and decided to stop by. I told him I would come back home and be there less than 5 minutes. He told me was going to access the attic once inside.
I opened the door and the tech went upstairs while I ran to the living room to deactivate my burglar alarm. I walked upstairs and the tech was closing the attic already and he said I put in your filter you had for you and I said I didn’t need my filter put in as he was quickly exiting the home and he said I have another home to be to but call if I need anything and he was gone.
Maybe a week later I have a $144 charge on my account from mainstreet and I have received various reasons for the charge. I have called and talked to many people, left messages over the phone and online and they just ignore me and send me letters to pay the $144. Reps have been very rude and the customer service is stressful and horrible.
Most Recent Reviews
Avoid if possible
Complaint Filed By: buddyjackson92
On: December 10, 2015
Rating: 1 out of 5
Deceptive Business Practices: The property manager at the Minnesota Main Street Renewal location has purposeful intent to defraud tenants on...
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More About Main Street Renewal
Kim Magel - Vice President