EyeLab Complaints and Reviews

Myeyelab.com SnapShot

Last Updated On: August 10, 2017

Contact Information

Business Name: My Eyelab
Corporate Address:
280 Blanding Blvd
Orange Park, Florida 32065 USA

Customer Service

Phone Number: 904-637-4042
Company Contact: Amanda Morin - HR & Recruiting
Corp Website:


Average Rating: 1.05 out of 5
Based On: 21 Reviews
Number Of Comments: 12

Damage Reports

Reported Losses: $36,390.00
Average Reported Losses: $1,732.86

Most Recent Complaint

Is EyeLab a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Paid $1K in glasses and Never Received Them

During the second week of February while visiting my parents in Fort Lauderdale Florida I stopped in Eyelab and had an eye appointment and ordered 2 pairs of rimless progressive glasses that also turn to sunglass/shaded lenses in the sun. I also ordered contacts.

Eye lab was supposed to send me the contact and glasses. Well I have been calling them ever since – dozens of times and on hold and transferred and lied to countless hours.

My 80 year old parents have gone into the store to ask them to make good on my order, they say (Olivia? the supposed new and improved manager?) and others always promise and then do nothing.

I received contacts in the mail after countless calls. Then I received one paid of cheap, rimmed glasses without the special lenses ordered. They never correct the mistake and I am so frustrated by now that I have filed a Better Business Bureau case as well.

I want everyone to know this story and I want my money back so that I can buy the glasses I want at a reputable store.

My Eyelab – 2365 NE 26th St Fort Lauderdale FL 33305 | 954-627-1875

15 Most Recent Reviews


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12 Comments on "EyeLab"

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On 7/8/2017 I walked into the 741 N. University Drive Coral Springs, FL 33071 location to ask questions about the 2 for $69 sale a few weeks back and was shot down. Fine, I have insurance I will purchase glasses. I sat with the worker I explained exactly what I am looking for and why I need it. I explained I needed transitions because of my eye sensitivity. I was told what I am purchasing is perfect for me. I pay and I’m told I will receive a call in 10 days. On 8/2/217 I called to check the status… Read more »
Hello my name is mayra, I went to get my eyes checked at my eyelab in Pembroke pines. My Dr was thru a t.v screen no live Dr he gave me a prescription when I picked up my glasses after I pay $309 .I couldn’t see they were blurry I had a headache for 2 weeks I go back to a guy called Andrea a very pushy and persisting employee keept telling me that I need it to get used to my glasses. I went back for a third time i saw a Dr come to find out the initial… Read more »

Oh my God this is the same it happened to me and after months of complaining they promised me a refund that never came. I only received one pair of glasses and the second still there. You would think they would mail them to me or something but they just kept the glasses to fix them and they still have them there since March

Wasted my money with Eye Lab! I found out from my eye doctor today that my prescription glasses done by Eye Lab was not done right at all. I got them from the North Miami branch – I bought 2 glasses & paid $500+, both are progressive & one with transition and + . I noticed the first time I tried them esp one, did not feel right, blurry on left eye side but I was told I have to get used to using progressive. I even went back to them twice and made the same concerns but in each… Read more »
I bought a pair of glasses to be placed in my Titanium frames. I get the glasses back. I didn’t tried them on upon receipt because the store was very busy. I got home and tried them on and found that I could see literally under the lens. Upon examining the lens and the nose portion (bridge) or what ever it is called and they kept bending the bridge to I tried to show them the miss drilled holes and all they said I can’t see it. This went back and forth back and forth. Then that sales person gets… Read more »
Whom it May Concern: My name is Asher aka Amanda McQueen. I recently reach on Sunday March 26, 2017 at 16:34 and I spoke with a gentleman named Derrick over the phone who stated he worked at the 2365 NE 26th St. Fort Lauderdale, FL 33305 location. The purpose of my call was to determine what my insurance covered with regards to damage on my glasses. When I purchased my glasses I was advised that damages would be covered both accidentals and manufactural. After speaking with Derrick I was advised this was not true which upsets me because after spend… Read more »

Went to Eye Lab on 163rd st, North Miami Beach on FEB 9th. They promised the reading glasses in 7 days. It has been 3 WEEKS and still NO glasses! After several attempts of trying to reach them (they do not answer the phones) they stated the glasses “did not pass inspection”. CUSTOMER SERVICE does not pick up!!! DO NOT GO TO ANY EYE LAB. UNPROFESSIONAL, RUDE.

At the Myeyelab in Lauderhill, Florida, they do not have a doctor of optometry on premises. My eyes were “examined” by a computer. It was a sort of Skype situation. Horrible! They are totally unprofessional. I paid $600- for my two pair of progressive glasses and I am not sure the prescription is right. I have a feeling the distance/computer/reading areas are not set properly. I would never allow them to examine my eyes again, that’s for sure.

This is the worst place Ive ever been to. Paid over $350 for progressive glasses, after waiting over 3 weeks for them they were the wrong prescription and one of the lenses was falling out. I brought them back, had another eye exam by a different doctor who said the 1st prescription was wrong, waited another 2 weeks, called them to find out they lost my glasses. Had to go back in pick out different frames, made them overnight them because I was leaving town the next day, got them back and I still cant see out of them. Just… Read more »
Let me start my telling you I paid $325 for my progressive glasses. I had to get it remake 4 times because I couldn’t see out of it. I decided to have my eyes tested again. The doctor in office told me the precription was wrong and they will change it. That same day I was called to pick up my glasses so I told them doctor says it has to be remade. They said it was ok so I had to pay another doctor for another eye exam $45. I was given a different precription not as strong as… Read more »

terrible place to buy glasses went there for the special and my glasses prescription was done wrong , I DONT KNOW I THINK THE DOCTOR DOES NOT KNOW WHAT SHE IS DOING

Dido….me too! I ordered my glasses on December 22 and still don’t have them yet! When I first went to the store, I told them that I only wanted the $69 deal because I was legally blind and about to have cataract surgery. Meantime and $449 later I had been hooked in a bait and switch situation. I have asked for my money back and was refused. Now I have just talked to an attorney and am about to file and ADA complaint, lawsuit and consumer complaints as well as a complaint to the state consumer boards. In addition, because… Read more »

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