Nationstar Mortgage Complaints and Reviews SnapShot

Last Updated On: January 4, 2018

Contact Information

Business Name: Nationstar Mortgage Holdings, Inc.
Corporate Address:
350 Highland Dr
Lewisville, Texas 75067 USA

Customer Service

Phone Number: 888-850-9398
Company Contact: Jay Bray - President & CEO
Corp Website:


Average Rating: 1.29 out of 5
Based On: 14 Reviews
Number Of Comments: 8

Damage Reports

Reported Losses: $877,095.76
Average Reported Losses: $62,649.70

Most Recent Complaint

Is Nationstar Mortgage a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Illegal Increase in Mortgage Escrow

Account Number: 0627446586 was taken over by Nationstar Mortgage in April of 2015 from another mortgage company. Without notice they increased the mortgage payment by $267 per month.

We were not notified of the increase until after I paid the same amount every month they sent a past due notice to my bankruptcy attorney. I have called multiple times and each time they tell me it is due to an increase in the escrow.

They claim they never did an escrow analysis and cannot send me one but they are still going to charge $267 more each month. They did send an escrow analysis from GMAC Mortgage from 2005 and GMAC has not been our mortgage company for a few years.

I spoke with Jerron at direct number 214-687-4058 and he promised to call back 3 weeks ago after I explained I had been promised a call back multiple times and no one is calling me back.

Most Recent Reviews


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8 Comments on "Nationstar Mortgage"

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My Name Is Rene’, I am SO taken back. We helped a friend out with $3400.00 before a foreclosure happen. In Oct. and Nationstar said it would be a one time payment. I asked would my bank acct be deleted, she said YES. Well guess what 4 months later, yes 4 MONTHS they took almost $1700.00 out of my account. Our friend saw that her payment never came from her account. She called them they said, oh we did your acct ends in XXX9 and she said NO who account is that, she said, it was on file. WHAT??? and… Read more »
I had a mortgage with Nationstar Mortgage for a house in Anchorage, Alaska. In October 2013 I sold this house, and the title company sent a money wire to the payoff account for Nation Star at Wells Fargo Bank. In mid-November 2013 I received a phone call from a Nation Star representative who stated my November 1 payment was late. I informed her I sold the house and the payoff had been sent. After several more calls, I contacted the title company to ask for verification of the payoff and a copy of the money wire document that I could… Read more »
Check your credit record. We sold our home in 12/18/ 2013 and paid off the mortgage in full. NationStar only had our mortgage for 18 days which they purchased from Bank of American 12/1/13. My attorney could not get an account number or a pay off amount for days and multiple phone calls. In December they reported to the credit agency that the account was closed and paid on time. THEN…..NationStar reported to the credit agencies in FEBRUARY 28, 2014 that our mortgage in 91-120 days late. Our credit is now hurt by 147 points. NationStar sent us a refund… Read more »

same boat only now payed all my back payments to nov 1 2013 got a nov statement with regular payment due all caught up right!! WRONG after i mailed my nov payment got a letter stating i ouded 269.00 more rased my payment to 396.88 and now they say i am past due!!!

Same boat and frustrated with RMA. Have waited since June 4th and same run around. My email to has not been answered! Want contact with the CEO,

Nationstar has been asked by myself and hexter-fair title to provide a payoff quote so that we can proceed with a CASH sale of my home. They have yet to do it. Despite the fact that the title company has requested it at least 3x and I myself have asked 4x and been promised 3x (supposedly by a manager) that it will be there within 24-48 hrs. This has yet to happen and it’s been a week. They have NO problem calling you all day long saying a payment is due, but not only are they very unorganized and unprofessional,… Read more »
My niece’s loan was sold to this company without notice, doubled her payments. Loan still shows she owes a little over 9,000. When she finally got her payoff in an email, it taxed on fees totaling over 10,000. How is a payoff more??? I would never recommend a loan from this company. They told her she had to wire the money to Wells Fargo. I sure pray she doesn’t experience what all the others are. She sold the house and having a heck of a time. This is the worse loan company ever!!!!
I also just received this same ‘charge’ on my bill from Nationstar. Mine was for $9.00 for Property Inspection and I was also told the same thing (after the man that answered the phone had to go find out what it was himself). That it was for someone to ‘drive by’ and see if the house was vacant and that the so-called ‘drive by’ was done 6months ago but they were just now billing for it? I asked if I could have that in writing to which he said "Put what in writing?" I said can you please put in… Read more »

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