C Spire Wireless Complaints and Reviews

Cspire.com SnapShot

Last Updated On: May 12, 2017

Contact Information

Business Name: C Spire
Corporate Address:
1018 Highland Colony Pkwy Ste 390
Ridgeland, Mississippi 39157 USA

Customer Service

Phone Number: 855-277-4735
Company Contact: Hu Meena - President and CEO
Corp Website:


Average Rating: 1.33 out of 5
Based On: 34 Reviews
Number Of Comments: 61

Damage Reports

Reported Losses: $57,778.43
Average Reported Losses: $1,699.37

Most Recent Complaint

Is C Spire Wireless a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Overcharged / Robbed by C Spire Wireless

I joined C-Spire Wireless several years ago whenever they were cellular south, thought they were a good service, but have always had different amounts in bills/ongoing bill issues. Definitely for the past (5) years there has been billing errors in my bill/statement each month. Each time I would speak w/account rep it was the same never resolved just taxes, surcharges, payment plan set up. But, finally after several months of dealing with this billing nightmare. I spoke with a rep during the month of October 2016. She proceeded to ask me several different questions that were not the same as all the other reps routine conversations.

Finally after 20/25 minutes, she informed me that I had been overcharged for several months and she apologized for this error and changed what she could, but she did not have authority to change everything. So from the month of October to December 24 (which is the date I switched from Cspire to another provider due to i was out of contract w/cspire at that time). My sons account was the only service contract left which I confirmed with a Cspire rep that I should have no more than maybe $80 to contract out.

I received this collection notice on 06/10/2016, which was for $1329.30. There is no way that I owe this amount and to add to the confusion they still have my name listed wrong on the account. Before I ever received this statement I called several times to no resolution being confirmed. I did sp/w a customer service/main branch rep shortly before I switched my service and informed her regarding the several months of being overcharged from anywhere in the amount $245, 260, 272, 301. There was never a set amount with C Spire Wireless. Paying a phone bill with Cspire was like paying a car note/house note each month. The rep informed me that they had no control over what I was being charged and could not do anything to take care of this issue.

I was robbed each month by this company and refuse to let them rob me any further. I will have to say I don’t mind at all paying for what I owe, but don’t deceive and charge unnecessary amounts to a customer. I did speak with a Sandra Muedo with Frost-arnett company regarding this recent outrageous charged bill I received and they stated I would have to called C-Spire, so I informed them don’t worry that will be taken care of.

Now I can’t get anywhere with C-Spire on the phone so I will have to go into one of their facilities/branches to speak with a rep. I have had it with this company and they are a nightmare, which I have heard from numerous other individuals they have had similar things happen to them regarding this company. I do not recommend this cellular phone service to anyone (beware and do not take out service with this company, they overcharge for their service and their items).

15 Most Recent Reviews

More About C Spire Wireless

AKA: Cellular South Inc. DBA C Spire Wireless
1001B Highway 82 E Indianola, MS 38751
Phone: (662) 887-2888
Web: CellularSouth.com
Company Officers
Mr. Hu Meena, President and CEO, Mr. Brian Caraway, Senior VP, Sales and Marketing, Mr. Craig Jackson, Vice President, Customer Operations, Mr. Jim Richmond, Vice President of Corporate Commications C Spire Contact Information


Leave a Reply

61 Comments on "C Spire Wireless"

Notify of
Sort by:   newest | oldest | most voted

I was ending my contract with C-SPire . Called to terminate the service. Agent was , Ryan Adams, Said all was set . I called later to confirm.. Allset again. They continued to bill after the cutoff date. i refuse to pay, They have ignored and denied my request to correct the bill and posted it in my credit hurting my credit . This is a very bad tactic.

Mark edward marchiafava

corporate receptionist hung up on me, will not answer the phone

I called to speak with a Cspire representative on 02-08/17 at 7:58 to be exact! I had seen a new plan that was 25% off for government employees and wanted to know if it would benefit me to change. The lady said she would look up my plan and figure the difference. She quoted my 250.00 bill to drop to as she said, around 210.00. I was so happy that finally we get a break. She told me to take proof of being a government employee into a store and they would have it changed for me. Well I did… Read more »

I agree. I had to tell a rep that they need to give “loyal” customers some kind of incentive. I’m so over them and this high bill ughhhhh

I’ve been a cspire customer since they were cellular south. Have paid them thousands of dollars. I’ve been the general manager of large businesses that had cspire company phone plans. They’ve prospered well from me. I went in to my local store in laurel Mississippi Friday February 3 and asked them if my wife could get a new phone if I signed a new contract. Her screen was broken on hers. My contract is out so I offered to sign a new one. They told me they didn’t do that anymore. As I left the parking lot I saw the… Read more »
Just changed my AT&T account to C-Spire 4 days ago, I thought I was getting a good plan, C-Spire was advertising unlimited data for 65.00 a month, The sales rep in the Quitman Ms. store lied to me and told me I could use the phone for a hot spot for my home computer and I would no longer need my hot spot box, when I tried to get it to work I received a message on the phone saying that there would be a 20.00 fee per gigibite and they called it tathering, I just decided to bite the… Read more »

All the time

I was out of town for the Peach Bowl. I was watching the game in Atlanta when my parents decided to switch my cell service to C Spire after being with AT&T my entire adult life. I had no qualms about it at first, because I got an iPhone 7 Plus (128 GB) at little to no extra cost. It seemed like a good idea. They were running a promotion of “Unlimited Everything” for $65 a month and no money down. Sounds amazing, right? I thought so, too. Afterwards, problems arose that I didn’t previously have at AT&T though. Unfortunately,… Read more »
Note for anyone considering switching to CSpire….. I had been with CSpire for 10 years or more dating back to the old Cellular South days. I recently switched to AT&T due to them having an unlimited data plan. When I received my final bill, I was not refunded for 3 weeks of CSpire service that I did not use, but ironically, CSpire arbitrarily assigned me new phone numbers even though I terminated my service. And yes they billed me for these 3 weeks when I was an AT&T customer. When I contacted CSpire, they informed me that even though I… Read more »
I have been with Cspire for about 3-4 years. I have always had great service until a couple months ago. We have brand new iPhones that were purchase only 9 months ago. The past 2 months have been a nightmare. Dropped calls, no internet, no outgoing or incoming calls can be made, mainly no service. Called Cspire many times they can’t fix the problem. Even had me to drive 2 hours to the nearest Apple Store and get new iPhones did not fix the problems. Now they are willing to void contract and cancel fees on phones. Really that easy… Read more »
Good BYE C Spire!!!!!!!!!!!!!!

I have been with C Spire since 2013. Service used to be great at my house. I have a tower 2.17 miles from my home. over the past year the service has really gotten bad. Unless I am using wifi my messages go out as texts not I messages. They cannot tell me why the coverage has gone down. But were quick to say we will let you out of your contract. My contract is up so that wasn’t anything special.

Horrible Customer Service! Indianola, MS C-Spire staff and manager are rude and unprofessional. Went in with a simple issue and was told I could be helped if I came back the next day. When I got back to the store the staff & manager were very rude & disrespectful to me for absolutely no reason and acted as though they did not remember me or the issue they were supposed to fix. I’ll never go there again and about to switch to another company.

Cspire has the worst customer service available. I have heard negative things in regards to other carriers but the treatment that I have received from this company has been atrocious. Spotty service, lack of professionalism and follow thru, attitudes from the representatives like they are doing me a favor by speaking to me and then insulting me with their idea of a financial resolution. How can you offer a person that has had trouble utilizing their service for 4 months $49 as compensation? The only way that I was able to use my service at home was due to the… Read more »

Wow I am TOTALLY convinced that cSPIRE is one of the most worthless scamming cellphone so called companies I’ve heard off, no wonder there eager to payoff other early termination fees. Then they can stick you with their own… sounds like i wont be taking this foolish plunge into the cSPIRIAL ABYSS.. SIGNED BY NOT A SUCKER

I have been having problems with them also. When they were Cellular South I didn’t have any problems, but when CSpire took over, my service declined dramatically. I didn’t get any service at my work location so after several months of back and forth sparring, they decided to let me out of my contract because they couldn’t "fix" the issue. They wouldn’t, however, let me out of my son’s contract. (I wouldn’t have had his there if it weren’t for mine being there.) I turned my iphone in to the branch on Hwy 98 West in Hattiesburg over a month… Read more »

C Spire has lied to me a number of times, now I`m without a phone!

I guess I can understand the frustration of those who live in Florida, especially if it’s new to C Spire’s network. I don’t really know the situation down there, but I believe you. Until they build out their network, then it just may be a struggle. However, we are in a good section of their regional system. This is my 4th year with them. While I agree that my iPhone 5S doesn’t show LTE often, I’m not concerned with that, as much as getting my unlimited voice, text and data when I need it. So far, it seems to work… Read more »
I live in Pensacola. Cspire service is terrible. Data coverage is 1x unless you are south of Hwy 98 where it is 3G. Voice coverage is mostly adequate unless you are inside of my house! Calls are unintelligible or get dropped. I emailed customer service and had to get ugly before they would address my concerns. It took several emails before they actually responded appropriately. The answer was that the signal was strong enough that a signal booster would work. I bought one from Amazon and it helps marginally. I can’t wait for my contract to be over–I may not… Read more »

my bf also has the same problem + he a hairsylist + has lost customers due to cspires lousy service. Cspire will do nothing to help him

You should know going in that CSpire is still expanding, so you cannot expect great service. Ask people in Mississippi how the service is compared to others.

The complaints are coming from Pensacola specifically, so why would they care about Mississippi?! If a customer pays for service, they expect it to be great service. Why would something be sold that didn’t guarantee "great service." ?

we changed over to a new company after 13 years. always paid our bill on time. closed our account and now being billed for tax to someone numbers, not our.215 5509215 and 251 5509256. please correct this . I do not owe you folks anything, much less a $10 fee.
Arlene wiles

I closed out our account on 2 phones and now I owe 36 cents on both account to numbers we I never had. owed amounts are taxes??? on no service to us? also a $10 late to be added if not paid??

I am cancelling my service with cspire my phone will not pick up service at my home at all im going to Verizon wireless

I’m so sick of this company. This is my last time signing a contract with them and I mean it!!!! I’m sick of their lies and their over priced service for this jacked up, lame service, with rude people to handle your problems over the phone. Me and my husband has been with Cellular South for over ten years and all they can offer us is bad service and 20% off of accessories, and don’t let me for get to mention they advertise 4G in Memphis TN, but 4G is not available in this area yet. What kind of mess… Read more »

Or maybe they changed their name because the term "cellular" was outdated and they plan on expanding out of the south?

Ported to Spring Today (5/4/13), and was told by cspire I have to pay for the complete month of may. Yeah right. I’m not gonna pay them a cent and they can suck it. I am writing the attorney general, BBB and anyone else. I am going to spam them every single day. If they send me one letter it gets sent back with a bill for littering in my mailbox. I will never use them again. What a joke of a company, they must use the pony express for cancellations…

What are you going to tell your attorney? That you signed a contract saying you were going to pay the bill for a month of service at the beginning of each month?

Can we all say together….CLASS ACTION SUIT????????? All of these complaints are so similar in nature and has my blood boiling…..I am in the midst of dealing with this horribly misleading, horrible customer service of a company.I have been researching complaints all morning.They have 350 with Better Business Bureau ( that is an extreme amount folks,I own a business I know) They are screwing with all of ours credit, should we leave the contract..they lie, they mislead you into plans, prices and coverage area…….anyone on board????? Contact me. I will get the wheels in motion! I am tired of being… Read more »

I am onboard with you.

I would definietly join a Class Action suit! I have had nothing but problems with Cspire…

I have been dealing with the exact same problem. They have been so rude to me and have NOT disconnected the lines yet!!!! The reason why I am trying to go with Verizon is because 3 weeks before my cintract ended they inform me that my daughter (away at college is out of the "footprint" so her phone maybe disconnected. They would not wave the cancellation fee on the account even though I have to move another kid as well (who is local) because they have a share plan. Verizon has been able to port the numbers (no thanks to… Read more »

Can you show me which wireless provider doesn’t have the same complaints from past customers?

I purchased a iphone 4s for my son in septemper of 2012 for. His. 14 th birthday. I wanted to make sure i got a plan that. Was user friendly. I got. $500 minutes with unlimited data or so i was told. Since kids do lot of texting and youtubing i thought this was the right plan. When i got my bill there was nearly $30 more than we agreeded to for. A service paack. The plan only gives you 30 minutes of video streaming. After drilling sells for over n hour about this plan and telling him it was… Read more »
C Spire shame on you. I relaize your in the business to make money. But the way you train your store employees to confuse existing customers into changing their usage plan is a disgrace. I have been with C Spire since the Vicksburg, MS store opened 13 years ago. Every time that I have up dated my phone I have lost something in my service or have had to pay more for that service. The past two contract renewals I have come to realize that you have trained your staff to mislead your customers. I will never renew my contract… Read more »
When was the last time you went to the gas station and the price of gas was $1.50? What about when you went to the grocery store and the price of the milk was cheaper than it was 5 years ago? Stuff goes up in price, that is the way the world works. You signed a contract saying you were gonna pay that price for 2 years. Two months ago the price of my rent went up $10, should I go rioting in the streets because of it or understand that the price of things have been going up since… Read more »
I can’t wait for my contract to be up with C-Spire!!! I got a new phone had it less than 24 hours they wanted to charge me a restocking fee which i think that blows……….they pretty much told me tough……..there selcetion was bad is why i ended up with a phone i did not like .(i know my fault but u would think being a new customer ..they did not care and still don’t…………….They called me for a survey after all this why would u surevy somebody like me that is going to give them a 0…….u are wasting ur… Read more »
I have been a Cellular South/Cspire costumer for well over 10 years. I DO NOT like all the changes. The must have and things you do not want. I use my phone for the same thing for years. Noone can get a regular phone anymore. Touch screen phones comes with high bills to which a lot of us (people in general) cannot afford. I thought it was great when they came up with an plan to add picture text for a said price. But that price does not work on the touch screen phone, even though any phone should work… Read more »

Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails