Assurance Wireless Complaints

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Last Updated On: August 29, 2017

Assurance Wireless Contact Information

Business Name: Virgin Mobile USA
Corporate Address:
299 Cherry Hills Rd
Parsippany, New Jersey 07054 USA

Assurance Wireless Customer Service

Assurance Wireless Phone Number: 888-898-4888
Corp Email: ourteam@assurancewireless.com
Company Contact: Brandon Draper - CEO
Corp Website:

Assurance Wireless Ratings

Average Rating: 2.00 out of 5
Based On: 2 Reviews
Number Of Comments: 3

Assurance Wireless Reports

Reported Losses: $50.00
Average Reported Losses: $25.00

Most Recent Assurance Wireless Complaints

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Category: Cell Phone Service Providers Directory ListingVirgin Mobile USA Listing

Cut off for dead phone

I got this phone to use since my phone was cut off, and i got it from a federal agency. DHHS gave me the phone, and the charger that came with the phone couldn’t charge the phone because it was broke.

And I couldn’t make my one call a month because my phone was dead.

So they cut me off. Now I need the phone and cant use it.

I feel they should give me a new one because the one i got was damaged.

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3 Comments on "Assurance Wireless"

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I have a HHDS phone, this is the 3rd, the first ones battery lasted 3 months the 2nd phones battery lasted a month and a half this time my 3rd government sponsored phone battery only lasted a week and a half. Why does our government stay with this company and how can I get them to switch can you imagine the cost for bad phones?

Since May 20, 2017 I have PAID to add min to my Assurance Wireless account, On all instances I never received the 750 min owed to me, they took my $, but never gave me the min. In the US this is theft, a criminal act.

I think it is totally unfair that new people get a smart phone but existing people have to pay $25. To get a smart phone. Totally unfair

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