Zoll Complaints

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Last Updated On: April 15, 2017

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Business Name: ZOLL Medical Corporation
Corporate Address:
121 Gamma Dr
Pittsburgh, Pennsylvania 15264 USA

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Zoll Phone Number: 800-543-3267
Corp Email: info@zoll.com
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Average Rating: 1.00 out of 5
Based On: 13 Reviews
Number Of Comments: 39

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Reported Losses: $712,470.00
Average Reported Losses: $54,805.38

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Category: Medical Services Directory ListingZOLL Medical Corporation Listing

Misrepresentation of Insurance Coverage and Painful Injury by LifeVest

Similar experience to the many that have posted here with Zoll.

I had and ER of 20%. Zoll representative told us that the doctor recommended this device because our insurance would not pay for an ICD until we tried alternatives for 90 days and that I needed this device to prevent sudden death until I got the ICD. The representative told us that the device was covered under our insurance.

About a month later, my insurance company sent me a letter stating that they would not cover the device. I was going to return the LifeVest immediately due to the un-affordable cost, but another Zoll representative assured us that this was a common situation and they would get our the insurance company to cover the LifeVest.

I also had started getting a rash from the device a few weeks after wearing it that progressively got worse and left open sores and was very painful. Zoll reps told me to use a different soap to wash the garment portion of the LifeVest. After nearly two months of suffering, I could no longer wear the it because of the pain and the open sores and oozing were so bad; the doctors said the risk of infection was too high and I stopped wearing the vest. I sent the device back, but 3 months had passed by this time.

Once I stopped wearing the LifeVest, the rash and oozing healed and I was no longer in pain. My wife was terrified, however, until I finally got my ICD a few months later; the entire experience was just awful.

Zoll did continue to try to get payment from my insurance company for about a year and 1/2 but in the end I finally received a bill from Zoll in the mail for $10,350. During this period, I contacted my companies HR and they put me in touch with a rep at my insurance company, Blue Cross/Blue Shield. They sent me detailed documentation as to why the Zoll LifeVest did not meet the criteria for coverage and docs regarding the appeals process to the state of Missouri Insurance board.

I will be filing complaints with the Attorney Generals in my state and Zoll’s home state (Pennsylvania) and with the Federal Trade commission for deceptive business practices. At this point we have not paid Zoll. If anyone could provide advice with regards to reducing or eliminating the claimed debt to Zoll, I would greatly appreciate it. Also, please let me know if there are other regulatory agencies that I can file complaints to about Zoll.

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I am not one to dispute that the vest can be expensive. I was fortunate that my insurance company covered the vest at their negotiated rate with Zoll. However, I am here as a testament to the function and lifesaving ability of the vest. I had a heart attack and subsequent stent installed. I had an EF of 25 – 30% which met the threshold for the vest. I was told the same thing that the vest needed to be worn for 90 days as a protocol for the ICD review timeline and drug interaction. A week after being discharged… Read more »
I believe Zoll’s billing practices are criminal. On April 6, 2017. I received a bill for the February. It was for $1264.05. There was nothing on the statement to show the amount of time covered. We called 1(800) 543-3267 to establish the time period being billed and was stunned to find out it was only for the month of February. We were informed that we would be billed the same amount for March and April. We were then informed that Zoll finalizes their monthly billing on the 4th of every month and therefor I will be billed for both March… Read more »

This is the most useless piece of medicinal equipment ever developed. I would rather my cardiologist prescribe snake oil than this waste of a product. It’s impossible to move the slightest let alone sleeping in the thing without the alarm going off. The d**n thing is going to make me have a heart attach not prevent one. If Medicare continues to authorize payment for this vest they’re bigger fools than the doctors who are obviously in collusion with this company.

These people prey on the sick and the elderly. The vest they sent us home with never did work; they billed Medicare over $3500.00! What a rip-off. Is there a lawyer who will take this company on?

Very deceptive billing practices for a product that does not what work properly! Long hold times when trying to reach someone to discuss our account. Call cent reps who are not able to be directly contacted. If equipment malfunctions and you call for assistance, “wear a tight fitting tshirt over it” is usually their response. This is your heart people….dont experiment with a product that does not work properly. They take advantage of a person when they are are hospitalized and worried about their life. Worst decision ever made to use this product. Hospitals need to stop letting their sales… Read more »
Here is a letter I sent to Zoll along with their product that explains the inferiority and malfunctioning of the vest. The public need to be aware of how these over priced and ill conceived are thrust on the unsuspecting patient who had just had a life altering episode. letter follows……….Be advised the following information is pertinent and germane to the issuing of a “vest” to me. First I had not requested the device. I was not told that any attending physician had prescribed or requested a defibrillator life vest. When brought to my bedside I asked the demonstrating nurse… Read more »
I too was told to not worry they approved the vest through my insurance company and I would owe nothing. They would not even tell me how much it cost. I told them I had no money to pay if insurance did not cover it 100%. Again I was told to not worry everything was covered. Found out my doctor thinks Zoll is a big scam and he did not order it. Returned immediately but Zoll wants $3500+ from me . They lie when you are the most vulnerable. I had suffered 3 heart attacks and a triple bypass in… Read more »
My husband was told he needed this bc his heart could stop, we asked the price and the dr. promoting it said she did not know , we returned it within 3 days and they are still billing us, I called the dr. and she told me no one ever had to pay out of the pocket costs which is a bold lie! WE are still fighting with them over a bill that is prorated for a month so if u have the vest one day you still have to pay for the entire month!!! They need to be sued… Read more »
On Jan. 4th 2017 I went to emergency for an extreme heart rate. I was diagnosed with a-fib and v-tach. I was shocked to stabilize my heart rate. I had 2 stents put in on the 6th. I was told that I would not be released unless I had a defib installed. Someone at the hospital recommended Zoll. I was fitted and went home 1-7-2017. On 1-14-2017 I experienced the same symptoms as before but the defibulator never worked. I went to emergency again and was shocked again. I had a pacemaker/defib installed 1-18-2017. I sent the vest back to… Read more »
Well like all here my dad was forced to wear the hideous Zoll vest. Of course he was told that it was covered through Medicare and his insurance. Well yeah, Medicare paid their part and my dad got a bill for 560 dollars. We’d figured it was his co-pay for the time he used it. It turns out that it’s 560 A MONTH! These crooks charge over 3 grand a month for their garbage machine. So now my dad has to pay them about 1600 or so since he used it for 3 months. These Zoll people are just a… Read more »
I also found out in November of 2015 that my heart was operating at 10%. The cardiologist told me that I was at high risk of sudden death and only a very small percentage of people survive. They ordered a Zoll vest. They came to my house that night. I wore the vest while the doctors followed the drug protocol. By march of 2016 it was determined that I needed an implantable device which I had done and returned the vest. Then I found out the insurance company (Anthem) had denied my claim. First denial they said that nothing electrical… Read more »

Zoll is a scam. The cheat the elderly, they cheat the vets and they are cheating medicare.


Like others, my experience with ZOLL has been very poor. My heart attack was March 1, 2015 while I was travelling. The ZOLL representative at the hospital was so sympathetic and promised “I can get you into the lifevest for $1500” making it sound like this was the total cost. This turned to be 1/2 of the first month. After 2 months I started getting phone calls to collect $3450 per month. My doctor at home released me from needing the vest after 2.5 months and I returned it to ZOLL. Being uninsured at the time, I could not afford… Read more »
My experience with Zoll and the Zoll Lifevest has been very poor. Pros: It might? save your life List of Cons: Con: When the company representative firsts fits you with the device there is no mention that it is over $36,000 a year cost that the patient may be responsible for. Con: Poor customer service. When requesting information on airline travel with the lifevest I had to make multiple calls. I would be told they were emailing information and then never received promised info forcing me to call back. Con: Poor customer service. When I spoke to the billing department… Read more »
They sent a representative to the hospital I was staying in. I’m retired military, and was told my Tricare would pay for it…I never used it, and got a $1,600.00 bill. My insurance paid about 7 grand to rent this thing for me. When I spoke to Zoll, they were rude, and not helpful. It’s a total scam. It’s more than a hundred dollars a day for their junk, and you give it back to them. Don’t believe them when they tell you your insurance will cover it. It’s junk and they aren’t professional at all. They should be happy… Read more »

Hi! I’m a journalism student at Boston University writing a story about the Zoll LifeVest for my data journalism class. If anyone who has had a bad (or positive) experience with the LifeVest would be willing to share more about their experience with me via email or phone, I would really appreciate it. Reply to this post if you’re interested!

This is so true. Are you still in school? It is an unbelievable scam! Thought I would have another heart attack from scam!

They are committing fraud with Medicare patients. They cannot bill a patient for the uncovered rental fee without the patients written prior approval using a CMS ABN (Advanced Beneficiary Notice) form. This form must be signed by the patient and a copy of the form given to the patient in order for them to bill the patient. They are illegally billing patients and have probably collected more illegal patient payments from Medicare and Medicare Private Payor patients then legit payments. If they were audited by Medicare, they’d probably go bankrupt.

Wow! Did I ever make a mistake accepting this vest. Like others here, I was told by my cardiologist that I had to have it. I did some research on the internet about what the vest was and what it did. I did not think to check out how unscrupulous the doctor and the Zoll company were. Maybe medicare will pay for most of this, but it is sounding grim. The real problem for me is that I have had the vest less than 48 hours and have had to clean the sensor pad twice because of corrosion. I do… Read more »
My husband and I were told by the Cardiologist immediately after his emergency catheterization for a STEMI that he would be going home with a life vest when his condition was stable. He ended up spending five days in the cardiac ICU and one day on the floor of the cardiac unit. One of the conditions for discharge was a “fitting” for the vest which turned out to be a pitch from the Zoll sales rep with a PROMISE for discharge that very afternoon if we would agree to the life vest i.e., sign their contract. She seemed very sincere.… Read more »
On Thanksgiving day 2014 I suffered a massive heat attack/cardiac arrest. 7 days later, the local hospital sent me home with a ZOLL livevest.. The 4 months I was instructed to wear this device was pure hell, I actually expierenced severe PTSD from this supposed live saving device. The FALSE alert alarm would go off at least 10 times a day, sometimes in my sleep, I then would have 30 seconds to hit the reset button or receive a 250 jule shock from the ZOLL livevest, which I itself could be fatal if administered to my now damaged heart. I… Read more »
My husband came home from the hospital with the Zoll heart vest. It has been a most stressful situation. If he gets shocked without a heart issue the device could hurt his heart. The device has gone off about well over 100 times since we have been home. He has called customer service and his heart readings are all normal yet the device is constantly threatening to shock him. This is not a comforting way to live. I wish there were another product to use that would be reassuring and comforting but Zoll is anything but that.
I just got my husbands bill from Zoll. I almost had a heart attack myself. I was billed for 1622.92. We were told that there would be a small co-pay. I have no idea how much money these people, the doctor, makes but 16 hundred dollars is a lot of money to my husband and me. I called Zoll and asked if this was a mistake and they needed to bill our insurance company. No mistake that is the correct amount. I called our insurance carrier and complained and asked how Zoll could charge us for three months when we… Read more »

Nancy, I wish I would have read your post before my husband got his vest. We had a very similar experience, being told it was covered by our insurance, never getting a montly bill, only to receive a bill for thousands of dollars 5 months afterwards, with only a small portion covered by insurance. Poor product. Very deceptive company!

Same as me! It’s a rip-off, and I’m not gonna’ pay crap!

My daughter has had her Life Vest for 24 hours and they gave her a back up battery that does not work!! So far 6 calls and no replacement battery yet and the batter in the Vest has been on the last bar for almost 6 hours!!! I would not recommend these people!!! What good is it without the BATTERY

I was prescribed the Zoll Life Vest on 8/18/16, due to having an EF of 30-35%. I’m a 44 year old female. I have a follow up appointment on 9/2/16, when I will be requesting a box to return this hideous contraption. I’m a full busted woman and it’s terrible. It causes me to sweat more, which leads to more irritation. My cardiologist changed my mesds in hopes of improving my EF. On this next appointment it’s either wait and see if meds improve my EF or implant my permanent device. This vest is going straight to USPS.

Wait till you receive the bill! You’re gonna need another vest…

Yes its true my husband back had big rushes and itchy..

My experience with Zoll was disappointing to say the least. The Zoll Lifevest was prescribed during my hospital stay after a heart attack at the end of October 2015, where a second stent was implanted. We would never have taken it if not covered by insurance. The device never worked properly and would go off at any moment, many times a day, even when doing something as simple as tying my shoes. I am athletic and in good shape, but have hereditary plumbing problems and was back to working out, albeit a bit lighter at the beginning, within a week… Read more »
I haven’t received the bill yet, but it looks like I’m on the hook for $4900. I was told that the insurance covered it when I was recovering from my ICD infection explant. The insurance refused the whole first month charge supposedly because of “out of network” . Then they paid $2000 towards the second month’s charge saying that is what they pay “in network”. So when I questioned why they paid the $2000 “out of network for the second month, they said there was no referral for the first month. I was lying in a hospital bed with an… Read more »

It’s a rip-off…I mailed mine back to them, and I’m not payin’ a dime…My insurance paid these liars over $7,000.00…


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