Zoll Complaints

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Last Updated On: July 20, 2017

Zoll Contact Information

Business Name: ZOLL Medical Corporation
Corporate Address:
121 Gamma Dr
Pittsburgh, Pennsylvania 15264 USA

Zoll Customer Service

Zoll Phone Number: 800-543-3267
Corp Email: info@zoll.com
Corp Website:

Zoll Ratings

Average Rating: 1.00 out of 5
Based On: 14 Reviews
Number Of Comments: 47

Zoll Reports

Reported Losses: $712,470.00
Average Reported Losses: $50,890.71

Most Recent Zoll Complaints

Is Zoll a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Medical Services Directory ListingZOLL Medical Corporation Listing

Report ZOLL to the Better Business Bureau (BBB) - they have cheated many!

My brother had a heart attack. I am not legally responsible for him.

During hiking, he had his heart attack and all personal items including wallet were lost in transport.

Zoll lied and said they needed my information to come to the hospital, while he was incapacitated, to show us a vest.

The hospital gave my cell number to ZOLL. ZOLL said they required my credit information at that time, but would not charge as I was not responsible, and did not sign anything.

When they came, my brother said he did not want the vest, would not wear one, and asked the guy to take it and leave.

The ZOLL representative left it.

When I told him I would not take it, he threatened me and said they had my information.

It was never worn, requested, or signed for. However, when my brother was released, I found a $500 charge to my card!

I called ZOLL and they signed and picked up the vest and said they would refund the alleged “deposit.”.

They never did. I got the person’s signature who picked up the vest.

I called ZOLL again, they claim they authorized the return, but a couple of months have passed and no return of my $500.

I found this site and many others who were ripped off. Many were also hurt by the device.

Please complain to the BBB as they have a near perfect record on the BBB. Complaints on this site should also be posted on the BBB site!

ZOLL Medical Corporation – 269 Mill Rd Chelmsford Massachusetts 01824

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47 Comments on "Zoll"

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My Brother died wearing the vest.
It did NOT activate and he died of a heart attack.
Anyone have a similar story?

My Fiancé had a stroke and heart attack at 52 and his ejection fraction was reduced to 10%. A Zola representative was sent in and suggested by the doctors to obtain this unit as Kevin’s health was in great despair. Leading us to believe he could not live without it. Meanwhile aftermath paying $1500.we did not have to give, we left the hospital thinking his life was protected. As a month went by and sensor had flipped here and there presenting no warnings, we ran our wn test and found it to be defective. Zola immediately had it picked up… Read more »
My husband was charged for 2 months of the life vest in 2015 for a total of 6,900.00. We were originally told that Zoll had coordinated the benefit with our insurance company. The insurance company denied the claim citing that the equipment was not a covered device. After many letters to insurance and Zoll, we just decided that we wouldn’t pay at all. 1 year after service we received a request to settle for 50% discount with 6 mos installments. We still didn’t pay. Finally one and a half years later, we settled with a collections agency for 2,500. We… Read more »
We also have BCBS, ours is actually BCBSKC, and they also wouldn’t cover the LifeVest at a whopping $3670 a month, even when my husbands EF is 20-25% (after double bypass in Jan. 2017). The employee from ZOLL told us that they have never had a problem with insurance companies covering the device, and if there were a problem, ZOLL would “work with you.” My husband wore the LifeVest for 10 days, on day 11, I noticed an error on the charging base and found the service was terminated by ZOLL due to claim being denied, so much for “we… Read more »
I am not one to dispute that the vest can be expensive. I was fortunate that my insurance company covered the vest at their negotiated rate with Zoll. However, I am here as a testament to the function and lifesaving ability of the vest. I had a heart attack and subsequent stent installed. I had an EF of 25 – 30% which met the threshold for the vest. I was told the same thing that the vest needed to be worn for 90 days as a protocol for the ICD review timeline and drug interaction. A week after being discharged… Read more »
I believe Zoll’s billing practices are criminal. On April 6, 2017. I received a bill for the February. It was for $1264.05. There was nothing on the statement to show the amount of time covered. We called 1(800) 543-3267 to establish the time period being billed and was stunned to find out it was only for the month of February. We were informed that we would be billed the same amount for March and April. We were then informed that Zoll finalizes their monthly billing on the 4th of every month and therefor I will be billed for both March… Read more »

This is the most useless piece of medicinal equipment ever developed. I would rather my cardiologist prescribe snake oil than this waste of a product. It’s impossible to move the slightest let alone sleeping in the thing without the alarm going off. The d**n thing is going to make me have a heart attach not prevent one. If Medicare continues to authorize payment for this vest they’re bigger fools than the doctors who are obviously in collusion with this company.

These people prey on the sick and the elderly. The vest they sent us home with never did work; they billed Medicare over $3500.00! What a rip-off. Is there a lawyer who will take this company on?

F you know of a lawyer, we would be happy to join a class action law suit.

We would Join that or any class action lawsuit available, or pending also!!!!

Very deceptive billing practices for a product that does not what work properly! Long hold times when trying to reach someone to discuss our account. Call cent reps who are not able to be directly contacted. If equipment malfunctions and you call for assistance, “wear a tight fitting tshirt over it” is usually their response. This is your heart people….dont experiment with a product that does not work properly. They take advantage of a person when they are are hospitalized and worried about their life. Worst decision ever made to use this product. Hospitals need to stop letting their sales… Read more »
Here is a letter I sent to Zoll along with their product that explains the inferiority and malfunctioning of the vest. The public need to be aware of how these over priced and ill conceived are thrust on the unsuspecting patient who had just had a life altering episode. letter follows……….Be advised the following information is pertinent and germane to the issuing of a “vest” to me. First I had not requested the device. I was not told that any attending physician had prescribed or requested a defibrillator life vest. When brought to my bedside I asked the demonstrating nurse… Read more »
My father just got out of the hospital and the same thing is transpiring with him at this time. He is suppose to be a part of a medication blind study and the vest is what he ended up with. We are in the process of sending the vest back after 5 days waiting for the box to come to send it back.. He wore it 2 days and found it unsatisfactory as you and many others have. It made red spots on his chest. My parents were not informed of the cost or anything, just that my father needed… Read more »

Notify the hospital of you findings and I would suggest the insurance company with the complaint. I also put in a scam complaint to the Medicare people too. I have received several bills and one phone call threatening with bill collectors and suites

I too was told to not worry they approved the vest through my insurance company and I would owe nothing. They would not even tell me how much it cost. I told them I had no money to pay if insurance did not cover it 100%. Again I was told to not worry everything was covered. Found out my doctor thinks Zoll is a big scam and he did not order it. Returned immediately but Zoll wants $3500+ from me . They lie when you are the most vulnerable. I had suffered 3 heart attacks and a triple bypass in… Read more »
My husband was told he needed this bc his heart could stop, we asked the price and the dr. promoting it said she did not know , we returned it within 3 days and they are still billing us, I called the dr. and she told me no one ever had to pay out of the pocket costs which is a bold lie! WE are still fighting with them over a bill that is prorated for a month so if u have the vest one day you still have to pay for the entire month!!! They need to be sued… Read more »
On Jan. 4th 2017 I went to emergency for an extreme heart rate. I was diagnosed with a-fib and v-tach. I was shocked to stabilize my heart rate. I had 2 stents put in on the 6th. I was told that I would not be released unless I had a defib installed. Someone at the hospital recommended Zoll. I was fitted and went home 1-7-2017. On 1-14-2017 I experienced the same symptoms as before but the defibulator never worked. I went to emergency again and was shocked again. I had a pacemaker/defib installed 1-18-2017. I sent the vest back to… Read more »
Well like all here my dad was forced to wear the hideous Zoll vest. Of course he was told that it was covered through Medicare and his insurance. Well yeah, Medicare paid their part and my dad got a bill for 560 dollars. We’d figured it was his co-pay for the time he used it. It turns out that it’s 560 A MONTH! These crooks charge over 3 grand a month for their garbage machine. So now my dad has to pay them about 1600 or so since he used it for 3 months. These Zoll people are just a… Read more »
I also found out in November of 2015 that my heart was operating at 10%. The cardiologist told me that I was at high risk of sudden death and only a very small percentage of people survive. They ordered a Zoll vest. They came to my house that night. I wore the vest while the doctors followed the drug protocol. By march of 2016 it was determined that I needed an implantable device which I had done and returned the vest. Then I found out the insurance company (Anthem) had denied my claim. First denial they said that nothing electrical… Read more »

Zoll is a scam. The cheat the elderly, they cheat the vets and they are cheating medicare.


Like others, my experience with ZOLL has been very poor. My heart attack was March 1, 2015 while I was travelling. The ZOLL representative at the hospital was so sympathetic and promised “I can get you into the lifevest for $1500” making it sound like this was the total cost. This turned to be 1/2 of the first month. After 2 months I started getting phone calls to collect $3450 per month. My doctor at home released me from needing the vest after 2.5 months and I returned it to ZOLL. Being uninsured at the time, I could not afford… Read more »
My experience with Zoll and the Zoll Lifevest has been very poor. Pros: It might? save your life List of Cons: Con: When the company representative firsts fits you with the device there is no mention that it is over $36,000 a year cost that the patient may be responsible for. Con: Poor customer service. When requesting information on airline travel with the lifevest I had to make multiple calls. I would be told they were emailing information and then never received promised info forcing me to call back. Con: Poor customer service. When I spoke to the billing department… Read more »
They sent a representative to the hospital I was staying in. I’m retired military, and was told my Tricare would pay for it…I never used it, and got a $1,600.00 bill. My insurance paid about 7 grand to rent this thing for me. When I spoke to Zoll, they were rude, and not helpful. It’s a total scam. It’s more than a hundred dollars a day for their junk, and you give it back to them. Don’t believe them when they tell you your insurance will cover it. It’s junk and they aren’t professional at all. They should be happy… Read more »

Hi! I’m a journalism student at Boston University writing a story about the Zoll LifeVest for my data journalism class. If anyone who has had a bad (or positive) experience with the LifeVest would be willing to share more about their experience with me via email or phone, I would really appreciate it. Reply to this post if you’re interested!

This is so true. Are you still in school? It is an unbelievable scam! Thought I would have another heart attack from scam!

They are committing fraud with Medicare patients. They cannot bill a patient for the uncovered rental fee without the patients written prior approval using a CMS ABN (Advanced Beneficiary Notice) form. This form must be signed by the patient and a copy of the form given to the patient in order for them to bill the patient. They are illegally billing patients and have probably collected more illegal patient payments from Medicare and Medicare Private Payor patients then legit payments. If they were audited by Medicare, they’d probably go bankrupt.

Wow! Did I ever make a mistake accepting this vest. Like others here, I was told by my cardiologist that I had to have it. I did some research on the internet about what the vest was and what it did. I did not think to check out how unscrupulous the doctor and the Zoll company were. Maybe medicare will pay for most of this, but it is sounding grim. The real problem for me is that I have had the vest less than 48 hours and have had to clean the sensor pad twice because of corrosion. I do… Read more »
My husband and I were told by the Cardiologist immediately after his emergency catheterization for a STEMI that he would be going home with a life vest when his condition was stable. He ended up spending five days in the cardiac ICU and one day on the floor of the cardiac unit. One of the conditions for discharge was a “fitting” for the vest which turned out to be a pitch from the Zoll sales rep with a PROMISE for discharge that very afternoon if we would agree to the life vest i.e., sign their contract. She seemed very sincere.… Read more »
On Thanksgiving day 2014 I suffered a massive heat attack/cardiac arrest. 7 days later, the local hospital sent me home with a ZOLL livevest.. The 4 months I was instructed to wear this device was pure hell, I actually expierenced severe PTSD from this supposed live saving device. The FALSE alert alarm would go off at least 10 times a day, sometimes in my sleep, I then would have 30 seconds to hit the reset button or receive a 250 jule shock from the ZOLL livevest, which I itself could be fatal if administered to my now damaged heart. I… Read more »
My husband came home from the hospital with the Zoll heart vest. It has been a most stressful situation. If he gets shocked without a heart issue the device could hurt his heart. The device has gone off about well over 100 times since we have been home. He has called customer service and his heart readings are all normal yet the device is constantly threatening to shock him. This is not a comforting way to live. I wish there were another product to use that would be reassuring and comforting but Zoll is anything but that.
I just got my husbands bill from Zoll. I almost had a heart attack myself. I was billed for 1622.92. We were told that there would be a small co-pay. I have no idea how much money these people, the doctor, makes but 16 hundred dollars is a lot of money to my husband and me. I called Zoll and asked if this was a mistake and they needed to bill our insurance company. No mistake that is the correct amount. I called our insurance carrier and complained and asked how Zoll could charge us for three months when we… Read more »

Nancy, I wish I would have read your post before my husband got his vest. We had a very similar experience, being told it was covered by our insurance, never getting a montly bill, only to receive a bill for thousands of dollars 5 months afterwards, with only a small portion covered by insurance. Poor product. Very deceptive company!

Same as me! It’s a rip-off, and I’m not gonna’ pay crap!


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