Rapid Medical Response Complaints

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Last Updated On: March 29, 2017

Rapid Medical Response Contact Information

Corporate Address:
730 South Sleepy Ridge Dr
Orem, Utah 84058 USA

Rapid Medical Response Customer Service

Rapid Medical Response Phone Number: 801-717-1208
Corp Website:

Rapid Medical Response Ratings

Average Rating: 1.67 out of 5
Based On: 7 Reviews
Number Of Comments: 18

Rapid Medical Response Reports

Reported Losses: $1,209.97
Average Reported Losses: $172.85

Most Recent Rapid Medical Response Complaints

Is Rapid Medical Response a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Medical Services Directory Listing

Still taking money from me

I was solicited on the phone by Rapid Medical Response UT, which should have been my first clue, about a year ago. The deal was that the equipment is free, just set up monthly payments for 39.99 a month. I chose to take it because my parents are elderly and this is a necessity for them. I haven’t had to use the service once since we started paying. I recently got a home security system that included the fall monitoring.

I called to discontinue the service and was told to mail the equipment to them and their receipt of it would cancel the service and no further payment would be taken from my account. That was at the beginning of October when I sent the equipment back to them.

This month there has been another payment taken out of my account, the equipment is gone and now their number is not in service.

Rapid Medical Response – UT

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18 Comments on "Rapid Medical Response"

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This company called my 84 year old mother with Alzheimers and sold her this service. When I attempted to return the information they were rude on the phone. I am attempting to contact them with the number provided on the billing and I cannot get through to them. This company is a "SHAM" beware and do not accept anything from them.

This company sold my 83 yr. old mother with dementia one of these units. She has no idea what it is but they called her on the phone. We returned the contract back with cancelled marked on it. I have talked to customer service and asked for a return label so it can be returned. They told me that it had been activated and she had been using the service. I told them that was interesting since it wasn’t even at her house and was currently sitting on my desk in my house. They told me they were accessing her… Read more »

My Dad has dementia and contacted Rapid Medical Response. He gave them his checking account. I have been calling their phone number a couple times and they are not answering their phone. 888-969-0887 and 888-755-6014
This a is a SCAM! I am furious that they are taking advantage of the elderly! I have contacted my Dad’s bank and hopefully this a the last of hear about Rapid Medical Response. My Dad is out $160.00!!

i oder the medical reponse unit and i was told that first they would mail the unit to then i shoild call to activate it then after all the prosses was done and thye unit was working tghen i would get charged 39.99 …. i did not recieved the unit and am already down 40.00 dollars i try called a888-969-0887- numb and they are always on the phone but they should have three extencion hhaaa yea right all three extencion are the same one ext 203 seame to be popular for this company sale rep ext, is 203 suport ext.… Read more »
My name is Pearlie L. Harris, My daughter Nicole harris called for a return label o4/29/13 the person in charge of this was to call us right back and never did so today 04/30/13 I calls to talk to a person in charge but was not availible so I again left two messages for them to call me. If I don’t here from them today , I will be contacting Ruth to the rescue at our News paper. My device won’t hold a charge for three hours and when I test call the G P S has me some where… Read more »
I WAS NEVER TOLD BY THE SALES REP THAT THE UNIT WAS WORTH $500.00 AND WHEN IT ARRIVED LO AND BEHOLD THERE IS A 2 PAGE CONTRACT THAT STATES IF THE UNIT BECOMES INOPERABLE YOU HAVE TO PAY THE COMPANY $500.00 FOR DAMAGING THEIR EQUIPMENT! PLUS THE $39.99 MONTHLY MONITORING FEE. WHEN MY UNIT ARRIVED I WAS DOWN SICK WITH FLU. AND SHINGLES AND THE MEDICATION BLURRED MY VISION SO I COULDN’T READ THE CONTRACT. WHEN I DIDN’T CALL TO ACTIVATE THE UNIT THE SALES REP CALLED TO FIND OUT IF I RECEIVED THE UNIT. I TOLD HIM THAT I… Read more »

Rapid Medical Response sold a unit to my father, but then refunded the total amount when the unit was returned unused. It took several phone calls.

My husband had a stroke recently. I don’t know how these people were able to know that but they did. They called 4 days after he was home from the hospital to send him a free device that he could wear so as to enable him to get help immediately. Naturally I wanted my husband to be safe and since he just came from the hospital I figured it was coming from some affiliate of the hospital. They then told me that they needed a credit card or check routing number and account number. It was to be $39.99 per… Read more »
Just took a call from Rapid Response that was intended for my mother. It was hard to understand the sales pitch as they out source their telemarketing to the Philippians. I called and spoke with the Director of Sales, Alex and explained that my mother would never do business with a company that out sources their telemarketing/customer service, he did not care that he was sending American jobs over seas. I’m not surprised that people are being ripped off as they can not understand what is being pitched to them due to the heavy accents. Please note that if you… Read more »
I feel it necessary to voice my opinion. I myself have done business with Rapid Medical and ordered a Medical Alert Unit that meets what i was told to expect 100%. The salesman helping me was a very very nice man. He was honest and helpful. Almost every complaint I have seen on here is a third party complaint. Someone complaining because there parent got ripped off. I believe you are only hearing one side of the story. Of course your parent is going to say these folks did this without there authorization. I know for a fact that these… Read more »

Thank you are right about Sandra, BUT this alert does not work in all cities and is being sold to senior citizens without all of the information given to them. When trying to return the non-working device, we only had an address and the phone number is disconnected. What do you think now??? Another scam on senior citizens. SHAME ON THEM!!!

I am confused to. My mom 83 years old received a call from these people. When I talked with them and asked how they got my mothers number they said they trouble shoot certain areas. I’m trying to cancel and return this product but the number thry gave me just tells me the party at extension 203 is not available. How can I get this sent back and them to stop taking money out of her checking account. She’s on avery fixed income and can not afford this stupid thing. Can some one give me some help?

I am sending mail with copy of signature page which contains no signature of a company representative. I am shutting down and packing the equipment for Rapid Response to pick up: and notifying my bank that no payment will be taken from my savings account by anyone except myself they had no permission to do sso , but used what I thought was my routing number to do so on two occasions. I am 76 yrs old and will not hesitate to use legal aide to pursue them.

Ditto, here! My mother is in the early stages of Alzheimer’s and Rapid Medical Response talked her into a device to alert others if she has fallen or something. Well, lo and behold, Mom does not recall having agreed to anything, money is being deducted from her account, there was a blank contract, and I continue to request reimbursements. At this point, since 4 companies are taking money out of her account without known authorization, one to the tune of $595/mo abt 1/2 of her Soc’l Sec’y, I will be shutting down her checking account and opening a new one.… Read more »
Just got a call from a woman named Mary @ my job. This is the second day they keep calling. When I reverse the questions to them, i.e. name, number & company they hang up on me. The first call was very deceiving as if they were part of my health benefits, however I have no health benefits. They acted as if they were my friends and followed by pushing their blood meter and trying to get my healthcare info which I have no healthcare. lol I asked them who was my provider and they said they couldn’t tell me… Read more »

Do you have a number I can call & cancel my order? After reading all these reports I do not want anything to do with these "Scammers." I am a call Friday & signed up & now I want to get this cancelled before it goes to the bank.
Thank you,
Jean

Statesville, NC 28625

The same thing happened to my mother that happened to Ms. Garrett’s mother. The phone call led my mother to believe that the company was associated with her current home health provider. Thinking that they were going to set up her financial account with the current life line she was using, she mistakenly gave them important financial information. They, in turn, sent her a box with a monitor in it and a contract for her to sign. My mother is 90 years old and like Ms. Garrett’s mother is trusting of who she is speaking to. She was confused, called… Read more »

my unit has not worked since june 22 2012. It would continually beep,after a check on the system. Upon trying to reach rapid medical i was told i had to wait for you to send me some sought of paperwork,which as of todays date july 10, 2012 and being given several wrong numbers to the canncellation unit and a weekly call for payment has not been received. As a senior citizen i pray your family and friends do not have to be harassed by you who could care less about your product or reputation.

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