Quest Diagnostics Complaints SnapShot

Last Updated On: December 24, 2015

Quest Diagnostics Contact Information

Business Name: Quest Diagnostics Incorporated
Corporate Address:
3 Giralda Farms
Madison, New Jersey 07940 USA

Quest Diagnostics Customer Service

Quest Diagnostics Phone Number: 800-222-0446
Company Contact: Steve Rusckowski - CEO
Corp Website:

Quest Diagnostics Ratings

Average Rating: 1.20 out of 5
Based On: 10 Reviews
Number Of Comments: 2

Quest Diagnostics Reports

Reported Losses: $371.52
Average Reported Losses: $37.15

Most Recent Quest Diagnostics Complaints

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Category: Medical Services Directory ListingQuest Diagnostics Incorporated Listing

Hiding - no people to call

Quest has no live people to talk to for simple questions. What if your doctor asks you to take a test and it isn’t one of those pre-populated on the website, as in my case. Of course you call.

There is no way to get a live person – they tell you so! Then you walk into the office and they say they can’t help either, I have to go to the website. They have totally eliminated any kind of customer service. They didn’t even outsource to India they just eliminated any human interaction for customer service.

Boy do they need some competition to wake them up!

Quest Diagnostics – 3 Giralda Farms Madison NJ 07940 | 866-697-8378

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2 Comments on "Quest Diagnostics"

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This is the worst lab, stay away. I just got a bill of 1400 for a genetic pre natal test that my insurance doesn’t cover. I did some research and my insurance company would paid less that 300 dollars. Why quest diagnostics can give us the same price, obviously 300 is enough. This is very unfair and dishonest. When I call them they trade me like and idiot, when I ask about the differences about this price and the one they would get from any insurance company, they just said well this is the test price…Go somewhere else to do… Read more »

I was mandated by state of Pa to get a random drug screen. I had to wait 90 minutes to get called to pee. This is ridiculous. They just laid off 2 workers at this facility and left just one to handle all the work. DO NOT TRUST QUEST!!. They are overworked! As a former employee; they are the most mismanaged company I have ever worked for, I do not trust their results because I know how they operate. How does Quest expect to produce quality results? Because they don’t; all they want to do is make lots of $$$.


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