LabCorp Complaints and Reviews

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Last Updated On: October 10, 2017

Contact Information

Business Name: Laboratory Corporation of America
Corporate Address:
PO Box 2230
Burlington, North Carolina 27216 USA

Customer Service

Phone Number: 800-845-6167
Company Contact: David P King - CEO
Corp Website:

Ratings

Average Rating: 1.16 out of 5
Based On: 21 Reviews
Number Of Comments: 32

Damage Reports

Reported Losses: $95,065.00
Average Reported Losses: $4,526.90

Most Recent Complaint

Is LabCorp a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Impatient Patient

My wife has cancer and is in the middle of chemo. She’s nausea, has digestive problems, Restless legs, body and joint aches, headaches, extreme weakness, sleepiness and insomnia, shallow breathing, rapid heartbeats, etc. You know,…chemo stuff.

Only this morning was worse. I tried to get her to go to the ER, but who wants to go anywhere when you feel like that. She also had slurred speech and was blacking out whenever she stood up. I checked her inner eyelids, they were stark white. Also her tongue and fingernails. Also white.

So I demanded she call her oncologist and get a CBC for anemia. She finally did and they ordered it STAT from Labcorp. We went to the one on Brown and Higley in Mesa, AZ at about 9:30 am and got it done fairly quickly, with the promise that this 5 minute test would be done and report ready NLT in four hours.

Well at 4pm I got tired of waiting and called the Dr who called Labcorp. Labcorp labs told them they’d get to it by tomorrow morning.

What the hell? Apparently STAT, and patient well being mean nothing to them.

If given a choice, I will never go there again.

15 Most Recent Reviews


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32 Comments on "LabCorp"

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Went to the Labcorp on the corner of Babcock and Medical the westgate office in San Antonio, Tx. The lab and the bathrooms were both filthy. One of the workers was asleep at 3:45 in the afternoon in a backroom. The other guy ( who absolutely didn’t know anything except how to test urine and do drug screens) was a total idiot. ( white guy with white hair). When he woke the other guy up because he didn’t know about the test I needed ( which has to have heated serum) and apparently this is the only office that has… Read more »
John Knox Blvd, Tallahassee Florida. I had an 8:30 appointment, was taken back after 8:50, after others without appointments were serviced. What was the point of making an appointment? When I saw someone come in after me and get immediate service, the receptionist (of course) said I was ‘next’ I was taken to the restroom, there is no hook for my purse, so I had to put it on the door handle, I provided my sample and tried to wash my hands in the sink-NO WATER!! DISGUSTING!! now my purse handle was on a germ ridden door handle when I… Read more »
I went to Lab Corp in Gahanna, OH and I was extremely pleased that I was just in and out. I wasn’t pleased with the way the employee made me feel like she got me in and out for my convenience, more for her own. She didn’t even open the window and call me back. The employee yelled from the back room, to “come on back”. Asked me what I was there for, asked for my ID and my insurance card, verified my address and then took me back to the chair to have my blood drawn. She didn’t say… Read more »
Not using this place again
Just waited 45 minutes for blood draw. The location in Exeter New Hampshire still uses paper method of scheduling. After signing in and waiting, they called everyone in the the room even those after me. When I inquired as to why they did not call me I got two answers. One I must not be on the list. I then showed them my name on the list. There was no answer or apology. Come on Lab Corp Employees how hard is it to check off names as you take care of your customers. And when you make a mistake, acknowledge… Read more »
LAB CORP OPENS LATE AND CLOSES EARLY. I ARRIVED 10 MINUTES TIL 3PM AND THE LAB CORP AT 2730 DORA AVE TAVARES FLORIDA TO FIND THE DOORS LOCKED AND NO ONE AT THE RESP WINDOW.THIS IS NOT THE ONLY TIME THIS HAS HAPPENED. I WORK AND GET OFF EARLY ONCE A MONTH TO GET A ROUTINE PT/INR DONE AS PER A STANDING ORDER FROM MY DOCTOR AND IT TAKES ME AN HOUR TO GET TO LABCORP TO FIND THE DOORS LOCKED AND CLOSED EARLY. I KNOCKED ON DOOR BUT NO ONE CAME TO ANSWER. THE HOURS ON THE DOOR ARE… Read more »

THE DATE WAS TODAY 08-28-17

MY WIFE BARBARA ZURAWA WENT IN FOR DRUG SCREANING AT US HWHY 19 NEW PORT RICHEY OFFICE SHE LET THEN KNOW THAT SHE HAD TO URINATE THEY LET HER WAIT ONE AND 1 HALF HOURS WHIT NO EXCEPTIONS MADE IS THAT THE WAY THEY ACCOMMODATE PEOPLE AT THAT OFFICE . PLEASE REPLY TO THIS PLEASE.

I went to LabCorp on 12/27/16 for routine blood work. Almost 8 months later I received a balance bill for $829.00. They claim I had no insurance at the time. They were provided with my insurance card at the time of the visit. I called my insurance carrier and they confirmed that insurance was in effect at the time and that they NEVER received a bill. LabCorp refuses to help and blames ME for giving them an incorrect billing address. Um no, you took a copy of my insurance card! The woman on the phone, Tanya, was very condescending and… Read more »

My husband & I are both sent to labcorp for any bloodwork or urinalysis tests ordered by our drs. We both have excellent insurance between the 2 of us. I have yet to not get a bill, past due notice or to not have to call for either of these things. On hold currently for the 6th time for 3 more bills just received. Maybe if you hired competent individuals who know how to process insurance this wouldnt be an issue! Or maybe your just trying to double dip in our case… triple dip!

Had labs drawn on June 27 2017 in Lakewood CO. I am extremely difficult to get blood out of. Now 3 weeks later no results can be located. I am not even in the system!! My insurance is no longer active so not sure I can even get them redrawn. Meanwhile I continue to have ankle swelling, heart palpitations, and other serious problems. Lab Corp really blew it with me.

I’m not a type of person to make complaint or give bad reviews about the services that I get. I give reviews which is all the time compliment and good reviews, but this time is completely different. I hadn’t seen something like this before. The amount of the irresponsibility, rudeness, bad attitudes of the employee (Joy and Tasha) in the labcorb 3022 Williams Dr. located in Fairfax, Virginia is beyond imagination. Even the supervisor, Samantha Winstock, who should be more caring towards the patients is really irresponsible. I’m still waiting to see if she is returning my phone call or… Read more »

I went to the one on 10th street and McDowell in phx,az,they were rude and they make you feel like your getting interrogated. my doctor to this day hasn’t gotten my results. That was on February 13-17 that a shame.

Danielle Marie Wallace
So my husband went to get his blood work done, about 5 weeks ago. It took some time for him to get an appt with his Dr to review his results due to work. Today we went and the Dr tells us that they never received anything. They called Lab corp and they have absolutely no record of my husband even going there!! he in fact got his blood drawn, they butchered him as well, and now they tell us he doesn’t even exist in there database, like he was never there!! He has to go back there and speak… Read more »
Had my first BETA blood work drawn 5 days ago with a confirmation of pregnancy and HCG level of 77. Yesterday, I had my 2nd BETA and results came back < 2; NOT PREGNANT. Fortunately, I had been taking home pregnancy tests and knew that I was pregnant. I insisted that my doctor order another draw. Today I went back for BETA #3 and it came back POSITIVE at 1076. My doctor told me that Lab Corp retested the blood sample from BETA #2 and it still came back negative; which means my name was placed on someone else's blood… Read more »
This Labcorp in Dotson Rd is a joke! I was told they have a policy that you cannot do lab work if you have unattended child/children with you. I have been to that location with my baby and my baby is 7-mo old and in the stroller! How will he be unattended if he’s in the stroller?!? What kind of stupid policy is that? Secondly, people in these location are lazy. There was even nobody in there! Guess what, I am here at Quest Diagnostics and they do not have that kind of STUPID policy you have! Never going back… Read more »

I had another lab company send labs to LabCorp without my permission. Even though LabCorp is “in network” its not a “preferred provider” this apparently put me on the hook for $680 for 2 or 3 tests. Their customer service is a complete joke, rude from the get go. I don’t know how a company with such horrible customer service stays in business.

On 1/18/16 I went to the LabCorp location on Craycroft in Tucson, AZ for the first time to have blood work done. Prior to this, all of my blood work had been done at Benson Hospital in Benson, AZ — same exact blood work that was done on 1/18/16. And then again had the same exact blood work done on 3/29/16 that was done on 1/18/16. In late May 2016, I received a bill from LabCorp that Medicare denied payment on numerous tests to the tune of $1233.66. All of these tests denied by Medicare have been done quarterly since… Read more »
I went to LabCorp earlier this week. I scheduled the appointment. I arrived early. I brought all the proper paperwork. I did what I needed to do. Unfortunately LabCorp struggled to do their job. Forty Five minutes after my “appointment” time I finally started getting service. Everyone in the office was complaining about their computers not working. At some point all the computers went down completely. When they started telling customers about the computer problem a few people said, “that’s what you said the last time I was here”. My perception/opinion is that this company is using old, unreliable equipment.… Read more »
I went to my local labcorp to receive lab work via my physician and was told upon arrival I needed to give a credit card capture in order to receive services. I have private health insurance, and an HSA that covers my labs. I however needed the labs done so I gave the woman my credit card information after she assured me if I called the billing department that day and told them I preferred a paper bill they wouldn’t charge my card. I called as soon as I got home and a woman in the billing department informed me… Read more »

I went to Lab Corp in Brooklyn for blood test. This was my first time. I got there around 9 am, fasting. The office was very clean, even the restrooms. But there was only one person doing all the work. The phlebotomist was very nice and I have no complaint about her. But how can they justify only having one person on duty? At least have one person at the front desk to handle the insurance crap.

Went to Labcorp at tucker GA They were the most rude ppl I have ever seen The girl at the reception made my 9 year old stay outside of the office She didn’t care to explain me why kids could not wait in the waiting area I did not see them giving smile to ppl to talking nice to them

I have never had a pleasant experience with this company. I just looked at their employment page and they DO require a high school diploma. They must not monitor their employees after they are hired is probably a pretty good assumption. I have walked into the office in Flagstaff, Arizona by the hospital several times to find nobody there, or the door locked during business hours without a courtesy note to let busy people know what’s going on. Aside from their poor patient interaction skills and their superiority over other people time and health resolutions, their corporate office is just… Read more »
I have never had a pleasant experience with this company. I just looked at their employment page and they DO require a high school diploma. They must not monitor their employees after they are hired is probably a pretty good assumption. I have walked into the office in Flagstaff, Arizona by the hospital several times to find nobody there, or the door locked during business hours without a courtesy note to let busy people know what’s going on. Aside from their poor patient interaction skills and their superiority over other people time and health resolutions, their corporate office is just… Read more »
I am appalled by this company. Really terrible billing. I have received four bills now for lab work which I paid for in full, in advance, at the doctor’s office. Hugely, scandalously inflated prices for routine tests. When the doctor’s billing agent contacted them, they still didn’t get it right the first time. The doctor’s billing agent is also exasperated and sees this go on all the time. I can’t imagine what it would be like if you had a person other than the patient paying, who doesn’t actually know that it has already been paid for, or a person… Read more »
I just want to point out the horrific behavior my children received at LabCorp in Clinton MD on Tuesday, November 4, 2014. I went there to have my children’s blood drawn, aged 6 and 5. The women at the front desk were pleasant and professional. The woman (older, long black braided hair), was absolutely abhorrant in her treatment of my children. She drew my daughters blood first. She was rude, rough and behaved as if this were a huge inconvenience for her. My son was crying, he is 5. He was nervous. She said “I am not doing his, wait… Read more »
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