Hoveround Complaints

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Last Updated On: September 21, 2017

Hoveround Contact Information

Business Name: Hoveround Corporation
Corporate Address:
6010 Cattleridge Dr
Sarasota, Florida 34232 USA

Hoveround Customer Service

Hoveround Phone Number: 800-771-6565
Corp Email: info@hoveround.com
Company Contact: Tom Kruse - Founder and President
Corp Website:

Hoveround Ratings

Average Rating: 1.14 out of 5
Based On: 7 Reviews
Number Of Comments: 7

Hoveround Reports

Reported Losses: $4,402.00
Average Reported Losses: $628.86

Most Recent Hoveround Complaints

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Category: Medical Services Directory ListingHoveround Corporation ListingResponse From Company

Hoveround is unreliable and RUDE

On 6/2/2016 a Hoveround repair person named Hank came to my apartment building to repair my Hoverlift. The Hoverlift shorted out due to an electrical problem with the controller on my NEW Hoveround.MPV5.

The controller started smoking when the hoverlift was connected to it and a pin in the hoverlift connector melted as a result.

Hank replaced the power chair controller under warranty and he had to install a new wiring harness on the Hoverlift that was shorted out due to the problem with the Controller. Hoveround refused to cover the short in the Hoverlift and charged me $490.13 (parts and labor.

I paid this with my Target credit card after conversing with Hank and a very rude woman who was his supervisor. I told her I objected to being charged for something caused by my controller on my brand new Hoverround,and her response was that if I did not pay immediately, Hoveround would not supply any more service to me.

As a result, I paid the bill with my Target credit card, which Hoveround charged to my card 3 times (see below charges). I reported them to the better business bureau BBB Case# 67340373 and requested a full refund for all parts and labor.

Charged my target card 3x for same repair:
HOVEROUND 09417396200 FL

HOVEROUND 09417396200 FL

HOVEROUND 09417396200 FL

About a month prior to this I complained to Hoveround that the bracket that attaches to the bottom of the power chair seat to allow the chair to be secured to the Hoverlift was not aligned properly, and to date this had not been resolved properly.

My experiences with Tech support at Hoveround has been unsatisfactory on all occasions.

Hoveround Owner in Alameda County, California

Official Responses from Hoveround

By: Bret Hines On: February 22, 2013

The fact you ran over the ELR tells me you dont really give a crap, there is no suspension on the chair and you must be pushing the chair to perform outside it,s capacity “every nut and bolt came loose”. The batteries are deep cycle and require long slow and low amp charges, no short charges and rough terrain will tear up SLA batteries you will need GELmat batteries but the medicare fee schedule does not allow for them. Most standard powerchairs are built for indoor use The chargers are delicate and should be used with a surge protecter and never used to charge batteries with voltage below 16 v total. Again even if the charge indicator says full charge the charger needs to be plugged in for 4-6 hours. NO SHORT CHARGES. Again it sounds like you are abusive to your equipment. Treat and maintain it like expensive fine tuned equipmnt and not like an old pair of tennis shoes and you will have a much better experience. If you use the chair outside you will have to clean and maintain it. Medicare does NOT pay for cleaning or stickandstem removal, you will have to payfor that, we charge $85 to clean chairs and more if roaches, other insects or vermin are present

Most Recent Reviews About Hoveround

More About Hoveround

Hoveround Personal Mobility Vehicles specializes in manufacturing and distributing "mobility solutions" for those in need of personal transportation solutions. Hoveround Corporation primarily makes electric scooters and power wheelchairs. In addition to motorized mobility solutions, Hoveround offers corresponding ramps, lifts (Hoverlift) and related mobility accessories.

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7 Comments on "Hoveround"

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I was very happy when we first purchased our Hoveround for my husband but am very disappointed with the repair service. It has been abysmal. I called June 13 with a repair order and am still waiting and have been given the run-around. I have called every month for a status update. It is now 9/21 and we still don’t have the part. Last month, I was told the part had been ordered and I should hear from the repairperson shortly. No call. I called today and was told that the doctor had to sign an order to get the… Read more »
I am a voice for a Hoveround customer. My dear friend has been Immobile for 4 weeks waiting for a battery. Hoveround first blamed it on Medicaid. Second, Hoveround made her pay the copay without prior notice of having to so. Now, 4 weeks later Hoveround is blaming it on the repairman stating the repairman doesn’t have the battery and they had to send it to him. Amazon sells Hoveround batteries!! To this day, she has not received ANY type of ETA as to when she will be mobile again. I am astounded by the lack of concern and urgency… Read more »
hoverround service sucks, once you get your chair, they could care less about anything after that..i will continue to warn everyone I know on social media and in person. for one they do not listen when ordering a chair from them..it took 5 months to get a set of batteries, only to have more problems and now we are three weeks in and they are still blaming doctor yet again for not properly filling out paperwork…BULLCRAP I have spoke to my doctor and he is aware and willing to put that in writing. seems the normal thing for them to… Read more »
I am so disappointed in the rude service I have gotten from Hoveround. They don’t care if you are home bound and disabled. I called them on Tuesday March 7th, 2017 and advised them I had a flat front left tire and my right front tire had a slow leak that my brother in law kept putting air in for me. I was advised that it would take a couple of days for me to get the tires once the insurance company had approved my claim. Each time I called, I told them that I was disabled, homebound and in… Read more »
This company customer service is terrible! I have called four times just to get the paperwork sent to my doctors office that is needed to submit to my insurance for a mobility scooter. Not only have they wasted my time, my doctors time and took away time from someone else that could have never used this appointment time, I have wasted money on an uneccesary doctor appointment. This company has had 90 days to send a simple fax which I was told would be done. Not only did I call them the morning of my appointment to remind them and… Read more »

On 01/15/2015 we had a house fire, I have called Hoveround more than 4 times I need the chair looked at it has smoke and soot all over the chair the Joy stick broke off and the whole char needs to be serviced. Its on lease right now and I’m ready to call Medicare.

Ian sorry to hear what their doing to you. I have a scooter that has roared me out a few times and no one will help get better front tip wheels. I was told I have to pay. I told them I live on a small fixed income $600.00
Can’t afford to buy the wheels so I hope I don’t break my DAM NECK NEXT TIME. THANK YOU.


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