DR Ho’s Complaints and Reviews

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Last Updated On: December 15, 2017

Contact Information

Business Name: VGH Solutions Inc.
Corporate Address:
145 Anderson Ave
Markham, Ontario L6E 1A4 Canada

Customer Service

Phone Number: 877-374-6669
Corp Website:


Average Rating: 1.25 out of 5
Based On: 3 Reviews
Number Of Comments: 12

Damage Reports

Reported Losses: $194.95
Average Reported Losses: $64.98

Most Recent Complaint

Is DR Ho’s a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Dr. HO -Too Good to be TRUE!!!

I can’t make a complaint about whether or not the product is as good as all of these comments and blogs posted on their website are but I can assure you that their customer service is AWFUL. I purchased a belt on the 7th of February this year and called on th 9th to find out why I had never received confirmation of the order and was told that the order was never placed.

So I placed another order for the belt only to later find out that the order had been duplicated. I had to call and request a refund for the second order to only find out then that they were not able to offer the expedited shipping like they offered. I had to then request a refund for the shipping. Judy and Edwin are the two of the 3-4 people that always answers the phone to only advise you that because the belt is sooooo popular they are not able to provide the shipping services that they offer on their site but I am not sure why it is still listed as a service they provide.

I have always been an advocate of great customer service and this is something that this company cannot provide by any means, please do know that I will keep the world posted on how the product actually works if I receive it within the actual time that they company states I will.


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12 Comments on "DR Ho’s"

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I made mistake to order from their website, the rep. (Becky) is very rude and unprofessional. I ordered in Nov and still has not received my package (mid Dec now) but the charges was already taken. Beware what they said 3 to 10 business days. They said 3 to 10 days from the days that they ship from their warehouse so if take 2 or more weeks, in my case, to ship and adding another 10 days on top… it could take a month or two or whatever they said. Bad experience never again.


relieve pain,but side effects from glue!

getting a rash from the glue,blood blister,then they turn bruises.

spoke to dr ho company, then spoke to brick ‘n’ mortar store and nobody told me i needed to but 2 AAA batteries for the control unit for the disc – i left 4 messages with my name and number customer service @ 877-374-6669 is absolutely horrible and lied to me – customer service kept asking for my name and number but then told me they already had a file on me – how could they have a file if they needed my name and number ? called them 4 times and more lies – never buy the unit if… Read more »
ordered the Dr Ho pain management deluxe pro on March 18th it is now March 27th was told 3-10 days I would receive my order they gave me a tracking number and email stating expected delivery day is March 23rd still no product the tracking just says still in transit, so I opened an investigation claim with Canada post whom say the product was picked up on the 21st but should have been scanned again by now. Yesterday we called Dr. |Ho office and was told that my product still has not left the building that they only put the… Read more »

I woyld have canceled out my debit/credit card as well so they cannot screw with your hard earned money…….I see they have similar customer service as Itworks who are just as horrible and I had to change out my debit card which when I revealed that to the representative and told her as she acted horrible I told her her customer services P.R. skills sucked…….she was LIVID as I had told her I changed out debit cards…….

David and Cynthia Ferron

Do not order this it is not would i needed and they will not take it back , it was ordered for Christmas and did not get it till after January and it is not what i need so they will not return the money, this how they make there money from people. It is a rip off.

I cannot believe how cheap the new replacement pads for electrical tenns are. It’s a disappointment that their quality is so much cheaper than what came with the original purchase,

I too find the customer service extremely poor and almost rude and shady.

The product is sooo poorly made…cheap plastic and 2 triple A batteries…..what a joke….

and trying to return it….a complete BS run around…..no email with shipping labels and instructions sent…as promised…no same labels sent by mail…as promised the second time…and their help desk is no help…….they keep saying corporate will call me back within 24 hours…but it never happens…..

Was going to order basic plan with 3 payments BUT their checkout was Totally wrong in amount. They were charging me full payment of taxes in full amount, plus shipping, plus admin fee. BUT when the 2 payment plan amounts were calculated they were charging me taxes on each payment when I paid FULL taxes at beginning! Taxes are paid in advance so the monthly payment should of been the 64.99. Customer service kept saying no and was getting rude. Even if that had been correct the payment was she said 71 (or something to that number) BUT they were… Read more »

I AM RETURNING YOUR 2-IN-1 BACK RELIEF BELT. please send the correct address to send it.


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