Marketing / PR Customer and Consumer Complaints

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Close allows users to complain about Marketing / PR companies, businesses, or websites. If a Marketing / PR company has done something wrong to you submit a consumer complaint today and let the world know to watch our for this company.

No one in business can deny the need for marketing and public relations. Whether you are a sole proprietor, a small business, a not-for-profit or a large company, if no one knows you exist, then you won’t be in business very long. Unfortunately, marketing and public relations are difficult to quantify. They are services, not tangible products, so they are measured by results, not by the effort that was put into the job. True marketing and public relations professionals know this, and make sure that results are clear to the client from the very beginning of their working relationship.

Understanding the difference between the two services is important. Marketing involves a concentrated effort to get one’s business, products or services noticed by the public. It involves crafting a message or slogan, often times with a design or logo and placing that message and design in as many appropriate “channels” as possible – television, the internet, magazines, blogs, and also by word-of-mouth. The purpose of marketing is to let people know your business exists.

Public relations, on the other hand, has nothing to do with marketing. At least not in the strict sense. Public relations is about developing a positive opinion about the business without out actively promoting it or trying to sell anything. Charity fundraisers, community events, new construction, adding jobs, developing exciting products, getting local or national news coverage – these are all things a public relations professional would focus on.

Since both of these services are difficult to quantify, this leaves the door open for fraudulent companies to take advantage of unsuspecting customers. You may be in the furniture business, for example. That is where your knowledge and expertise lie – in selecting great pieces, talking to your customers about them, answering questions and providing delivery service, that kind of thing. You want to get the word out about your furniture company, so you hire a marketer or public relations consultant to take care of that for you. This is not your area of expertise, so you trust this person to make the right decisions. Getting the word out is not enough. They need to bring you more business – in other words, more dollars.

But what if you pay them for a week’s work and don’t see any results? Can you hold them responsible? Yes you can. Disreputable marketers will try to tell you they’ve done all they could, but they can’t help it if people aren’t buying. It’s the economy, they might say. Or your products are too expensive. Or maybe they’ll tell you that you just have to wait and see what happens. This is the problem with marketing services. Many times, business owners don’t know what to ask for, so they just trust the professional to “do their thing” and the money will come pouring in and everyone will be happy.

But if you’re on this website, chances are that’s not the way it worked out. We want to hear about your experiences with shady marketing or public relations people. Did you hire someone to design a website? Business cards? Advertisements? Brochures? Did they deliver the product on time and like you asked, or was the quality not something you’d be in your right mind to pay for? Share your story, and include as many details as possible. Identify the name of the business and the person or people you worked with.

Fight back against these injustices and make sure fraudulent marketing companies don’t get away with taking your money and providing nothing in return. Post your claim today. Even if you can’t get your money back, you can certainly damage their reputation.

Below is a list of current consumer complaints for Marketing / PR companies. On this page you can browse through these current user reviews and complaints.

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