United States Postal Service Complaints and Reviews

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Last Updated On: October 11, 2017

Contact Information

Business Name: United States Postal Service
Corporate Address:
475 L'Enfant Plaza SW
Washington, District of Columbia 20260 USA

Customer Service

Phone Number: 202-268-2500
Company Contact: Patrick R. DonahoeCorp Website:


Average Rating: 1.36 out of 5
Based On: 113 Reviews
Number Of Comments: 57

Damage Reports

Reported Losses: $92,067.41
Average Reported Losses: $814.76

Most Recent Complaint

Is United States Postal Service a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Damaged property

Today’s delivery the carrier picked up 7 letters under a plaster hand of 30 years use to weight my mail prior to postal service against weather conditions.

I took pictures and have mended the piece, which took a couple of hours due to drying and patching.

I would have appreciated if the carrier had rung the doorbell to report the accident, rather than have me discover and wonder why, whether due to rushed handling reasons or not.

It feels like with wee children intellect, that my property was of little concern to the postal service carrier.

Generally I reward the carrier for the services against all conditions faced during the holidays, like my garbage folks.

This action makes me feel like maybe US Postal Service just doesn’t give a d**n!

Is that the attitude with missed deliveries as well that have increased in the Woodley Park neighborhood? If so, that is unfortunate for us all.


Carrier for Post Office delivered and picked up 7 letters from my address today, 8/21/2017 – Woodley Park carrier for postal service in our area Washington DC 20008.

15 Most Recent Reviews


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57 Comments on "United States Postal Service"

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My item was not in the mailbox today. The mail carrier said it was delivered in my mailbox. I received an email with tracking number9400110895343068161432. The package was not in my mailbox. This is the second time this has happened.

I wanted to communicate my experience. A family member from out of state sent us a shirt via USPS. The item was of nominal value. We were not aware of the shipment, thus there was some delay between the ‘delivery’ and us starting the investigation. First and foremost, USPS tracks the GPS location of where tracked items are scanned. Use this to your advantage. The USPS claimed they delivered the package successfully at or around the mailbox. I opened a case indicating I was home and actually working outside in the front by the mailbox when the mail was delivered… Read more »
hello everyone i just want to bring to the awareness of what Dr Obigbo has done for me.He restored my happiness by bringing my ex wife .she left me for my best friend who reside in california because i lost my job things was not that easy then.I cried and cried besause i thought the world has come to and end.My neigbour introduce me to a spellcaster who brought back her ex husband.I decide to give him a try.he requested some info about me which i gave to him.After the counsel in his shrine he asked me to send 240… Read more »
Consulate General of Italy in New York mailed my passport to my address 112 EMERSON PL, APT #6D, BROOKLYN, NY 11205 on May 23, 2017. However, I haven’t received it yet so far. The empolyee in Brooklyn Postal Office helped me to find my mail was mailed from New Jersey and disappeared in Taxas and the mail of my passport was weighed 3lbs! The empolyee called the post office at Dallas, TX many times but no one answered the call. She asked me to call the number 214-760-4545 and 214-760-4555 myself. The same thing happened. Where is my passport? I’ll… Read more »
Packages were opened during transferring and resealed. Many contents were missing. I shipped three packages on April 3rd, 2017 from Kansas City Missouri to Monterey park California. The biggest package is 13LB 7.4 oz, and there were eight woman’s purses in it. However, the package was opened and lost four purses (6.95BL in total) before the receiver got the package. The box obviously opened by someone and resealed. Later on, I tried many times to communicate with USPS agents, managers, and supervisors. The supervisor in Monterey park USPS has the really bad attitude to me, and he said he cannot… Read more »

i live in port saint lucie florida and i SOMETIMES get my mail around 11.30am ( not too bad ) but alot of times i get it 730pm of not at all mostly wenesday and saturday , i went to the post office and the clerk told me maybe i should get a post office box , then read a sign that post office boxes wont be filled until 5pm thats insane why

Call the Postal Inspection Service. Posting here won’t get an investigation started

The USPS in Michigan City, Indiana has to be the worst postal system in the U.S. Maybe even the world. I got a package delivered to my doorstep… but, according to the address on the box, the person the package was intended for someone three blocks away! So I took the box to that person. When I get back, my neighbor, from across the street, hands me a package that was addressed to me, but was delivered to him! So this happened on the same day. It is fairly common for me to get other people’s mail in my mailbox.… Read more »

Call the office and complain. Keep track of the missed deliveries. Call 1-800-275-8777, and file a complaint

The US postal tracking system is the worst ever period!! As I am attempting to track important medical equipment. The tracking site says”USPS is undergoing updates to the system and tracking isn’t available for 48 hours. Are you F’ing kidding me!!!!!!

Call your office and they can track it

USPS is the worst. I paid $42.00 for priority express, I was told it would be delivered the next day. Nope hasn’t even left the local sorting facility by 6:00 am the next morning & the website says it’s now 2day priority express. What 2 day ?? I paid for overnight, it’s not my problem it was delivered to their sorting facility @652 in the evening. I want my money back. I need suggestions ?? I’m not paying premium for standard. Help ??

If it’s guaranteed, get a refund

In tears of frustration from dealing with customer service at the USPS 11237. I had several packages that were marked as delivered in the tracking and never received them. I talked to several people in my building who were also missing packages. When I called the post office, she just said sometimes that happens and to come to the post and maybe it is there. I asked if she could check so I don’t waste a trip waiting in a long line she said no. It is common knowledge the USPS is UNRELIABLE and UNTRUSTWORTHY but why must this go… Read more »

It’s the federal government what do you expect!!!

It has come to the point that I want to stop buying online because the postal service takes so long to deliever the packages. Lately it has been all the time. Why can’t they deliever when they tell you they are going to be here.

Had envelope mailed to me from Jamaica New York on Jan 16 and still have not received, it a shame you cant even trust them to deliver your mail.

9 days for a first class package to travel 3 states away. Checking the tracking history it traveled 7 states and stayed overnight in 3 including 2 days not moving. What a bunch of incompetent losers work for the USPS.

I just found out if u pay for priority mail it is NOT guaranteed to b there in 2 days. WHAT! They can charge u for it but not provide the service paid for. Go figure

They are stealing my mail too if they are not ripping it open. The other day we had a ripped open package on the porch. Called the toll-free number and they emailed the postmaster but she was of no help because she covers up for their lies. We’ve had bad delivery for years now. Complain numerous times with no results. I think they should privatize the postal “service.” They’re rude and they steal and mis-deliver the mail.

This is the 4th time this year that the sorting area of USPS coded my mail back to my zip code instead of the zip code the letter was addressed to. I have taken the mail back to the post office, they concur that is the problem, cross it off with black marker and I get the mail back again with my return address zip code on the bottom of the envelope. I have concluded the standards for hiring postal workers have been reduced and we have people handling our mail that can’t read. This is also evident in the… Read more »

The USA post office is a reflection on BOTH the Democrats and Republican politicians in Washington because NEITHER party could care less about going after the disaster that the post office is .
ZERO accountability = USA post office
I deal with Australia and Germany and on their worse day, their postal service is 100x better than the USA .
Heck even China has a better system .


My mailmen and woman just steal my packages and don’t deliver them at all, or pretend they do. I demand an investigation, I have had to deal with it for a year now and no one does anything, even after filing complaints and re-delivery notices. USPS SOUNDVIEW BRONX STATION. I want my packages.

Their service sucks they. A package was sent to me and i know they did not try to delivery the package saying the address was faulty. There was nothing wrong with the address and the ppl at the post office was not very nice i called early i always used the post office in the past this is my last time. They returned my package and did not even try to delivery it sad

If usps is going to provide tracking why in the hell don’t they update it? Several times I have received item and tracking shows it is still n transit. I know postal workers are lazy but hell how much trouble is it to do your job and scan a package. ever who is in charge of usps do your d**n job or get out .

Problem is that it is close to impossible to get fired in the USA postal dept and thus carriers could not care less and managers are NEVER held accountable .
Just a massive run around on their useless site and phone number .
Businesses in the USA who use this disaster suffer financially .
I have tracked packages in China and amazed at the specific location, accountability and efficiency of their system while here in Florida it is a cancer of inefficiency with not a SINGLE politician caring at all .

ELK GROVE VILLAGE ILLINOIS SORT FACILITY Been on the phone with USPS complaint’s department about the sort facility, was on a ringing phone for 31 minutes and no one answered it there and also another 15 minutes letting it ring also this morning. Have left messages on all the answering machines that would answer and he said he is sending a couple of headhunters there way. If they find what they think they will today a new crew will be replacing the whole dam lot of them, According to him my mail should of processed Thursday night or at least… Read more »
My story is way to long. The long journey of no return my package is on has been written over and over again in these postings. I think undelivered packages become employee perks somewhere along the line. One month ago I posted a package with USPS. After leaving California and arriving in Chicago it stopped over in Chicago for about 6 days and then it turned around and came back to California. No amount of pleading with them to please fix the problem and deliver the package worked. Last known stop is Santa Ana but that was on January 22… Read more »
My story is way to long. The long journey of no return my package is on has been written over and over again in these postings. I think undelivered packages become employee perks somewhere along the line. One month ago I posted a package with USPS. After leaving California and arriving in Chicago it stopped over in Chicago for about 6 days and then it turned around and came back to California. No amount of pleading with them to please fix the problem and deliver the package worked. Last known stop is Santa Ana but that was on January 22… Read more »

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