Ally Auto Complaints and Reviews SnapShot

Last Updated On: November 27, 2017

Contact Information

Business Name: Ally Financial Inc
Corporate Address:
200 Renaissance Center
Detroit, Michigan 48265 USA

Customer Service

Phone Number: 888-925-ALLY
Company Contact: Jeffrey J Brown - CEO
Corp Website:


Average Rating: 1.19 out of 5
Based On: 37 Reviews
Number Of Comments: 45

Damage Reports

Reported Losses: $91,906.70
Average Reported Losses: $2,483.96

Most Recent Complaint

Is Ally Auto a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Don't take my equity!

February 2014, I purchased a new Chrysler automobile. I was told by Allied Bank administrative department, I had enough equity to payoff the car.

I was told by the finance department it would take 3 weeks to process my payoff.

It’s been several months, and they keep giving me the run around.

Help me get to the bottom of this matter. I was told I had enough equity to pay off the remaining balance. I’ve called about this matter to no avail.

15 Most Recent Reviews

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45 Comments on "Ally Auto"

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can not find any one who can turn their phone up where I can hear. ihave been tring to get in toych with a top official for two weeks in a row .I can not get anyone who understands what I am trying tos . I give up.ay

I brought the top warranty package from them. My heater blower went and they agreed to pay half on a 250 job RIP-OFF

What happened to common sense and respectable customer service. We are pervious customers of Ally Financial and have had an active online account with you for several years. However, I currently have an ongoing dispute with Ally Financial since the company purchased a 2017 GMC Acadia. When the company traded one vehicle in for the current GMC Acadia the account went to Ally Financial. During that transition the company’s EIN No. was incorrectly given. For the last two (2) months I have been trying to correct the EIN No. with Ally Financial to no avail. It was a typographical error.… Read more »
I paid off my car after total loss with the amount they gave me as pay off quote in Jan 2017. Months later, they called for late payments. I told them I already paid off 2 months ago. So I called Ally again, spoke to their 4 Supervisors said they did not see the pay off amount applied to my account and it is the Total Loss Dept issue and promised they will fix it. They are still giving me the run around for the last 8 weeks with no results! Does anyone know their Corp or Head Quarter number.?… Read more »
Ally Bank is just horrible! Never lease through them! First Problem: It was almost impossible to return my car on the due date. All dealerships in my area were very crafty in finding excuses why the car cannot be returned to them – “our lot is full” or “you need an appointment”, or “we don’t do that”…. Only after contacting GM directly, I was able to return my car!!! The whole process took almost 2 hours! Second Problem: After almost 3 months Ally called with a demand to py $728. Since, according to them, there was a damage on the… Read more »
At first I was simply trying reach Ally to make a payment over the phone. 1st my call wound up in India. Yet another U.S. company that should bring all operations back “onshore”. When the rep by the name of “Dom” (ID#637H1D) answered and I requested to be transferred to someone who spoke English in the United States. After doing this, “Dom” developed a nasty attitude, made a few smart a$$ comments and proceeeded to hang up on me. Talk about firing me up. So I call back and I get “Arlene” (no ID#) and right off the bat I… Read more »
Never finance with Ally. My car was totaled on Feb 16, 2017 by being rearended. The insurance issued and mailed a check on Feb 24. I started calling Ally on March 1st and kept being told there was no activity. I started to blame the insurance co. On March 9th I called and got the same runaround. I called the insurance co to get a check number. Called Ally back to ask about the account. Nothing yet the no-english speaking agent told me. I gave her the check number and the check mysteriously appeared just a few minutes ago. I… Read more »

by far the WORST company ever to deal with. I Will never do an auto Loan with Ally again.

My ex and I got this 2014 Jeep vehicle in Feb. of 2014. Most terrible decision we could have made. I have paid on the vehicle for 3 years and the buyout amount is set at $20,000.00 the buyout for the vehicle should not be this high, its more now than when I first got it. They do not want to work with you and you can barely understand what they are saying. Anyway, I called Ally for the past month inquiring on voluntarily repossessing this car. I stopped paying… collections called and I advised the lady to pick up… Read more »
Purchased a car and dealer used Ally for financing. No problems until my car was totaled. They said my last payment was “interrupted” and it was never deducted from my account. Now dealing with Ally claiming I owe them money since they did not apply my GAP/Service Contract/Insurance payments completely to the total loss amount. Also have “accrued” mass amounts of finance charges/interest. Paperwork from GAP is correct with payoff/payout amounts. Ally has different, higher payoff amount, incomplete payout amounts (from Gap, etc), because they took it upon themselves to apply some of it to “finance charges”.. Talking to them… Read more »
I am going through the same situation! I paid off my car after total loss with the amount they gave me as pay off quote. Months later, they called for late payments. I told them I already paid off 2 months ago. So I called Ally, spoke to their 4 Supervisors said they did not see the pay off amount applied to my account and it is the Total Loss Dept issue and will fix it. They are still giving me the run around for the last 8 weeks with no results! Does anyone know their Corp or Head Quarter… Read more »
Ally is the absolute worst auto leasing company. The Buick I leased was returned in January about 4,000 miles under the mileage allowed by the contract. Ally attempts to collect $310 for Excess Wear due to a dented B-Pillar where the seat belt tang would sometimes get caught in the door jamb, and $180 for a “gouge” in the front bumper >2inches. The gouge is actually under the bumper where the cover meets the front spoiler lip. Really, does anyone look under the car to find a mark under the bumper? Even if it were going to be sold on… Read more »

All around horrible!!!!!!!!

They will put you through hell trying to set up automatic payments. They will tell you that your set up over and over again, and then you will get penalties in the mail when you miss your payment. I faxed in my paperwork about 30 times over the past 3 months and have been told it has been accepted, and yet another penalty comes in the mail for them missing my payment.

Ally is the worst company ever!!! You can never get someone on the phone who will listen. Our truck was totaled in April funny how a week later we get a letter stating they had been in a lawsuit for discriminatory lending and that we had been over charged for interest. When I called to ask when we would be receiving our check they stated it was applied to our principal. My issue with that was that would only be benefiting the insurance company as our vehicle had been totaled. Never could get anyone who knew anything about what I… Read more »

Ally Auto customer service is the worst I have ever encountered. They are the most unhelpful people I have ever dealt with and when I asked to speak to a customer service representative both times they were just as unhelpful They never listened to what I was saying and kept the same speech like it was pre-written. AWFUL customer service. I paid my vehicle off on 1-2-2017 and I have still not received the lien release. I will NEVER finance another automobile through them. They outsource all their call center.

I called ALLY AUTO Customer service last week to settle a dispute about an extra late fee that was charged to my account. After being on the phone with someone that was very rude and not helpful at all for over half an hour…I requested someone else to speak with. After requesting this several times and he was not compliant I had to hang up and call back hoping to get someone else. Thankfully, I did. The lady was able to assist me and said she fixed the problem while I was on the phone. Now its the following week… Read more »
Agree with the numerous comments about this being a horrible company. My case is pretty much the same as others. Ally was mailed a cease and desist order from my attorney representing my bankruptcy. They have been given this information several times. They now, no kidding, with our last conversation stated “We attempted to contact your ALLEGED attorney for this ALLEGED bankruptcy and he did not respond within 30 days therefore you owe us the back payments for your auto or we are repossessing your vehicle today. We demand payment today of 2,000 dollars. Go ahead and give me your… Read more »
OMG The absolute worst company to do business with. NEVER AGAIN I never do reviews but this has to be the worst loan company. I am now withdrawing all my money from their savings accounts, closing auto loans ect. I mean this experience has made me realize that I can not tolerate bad customer service with a company Im paying out my a*s for. I use to be loyal to this company now there is no way in the world this company is getting my business or anyone elses. The claims department hung up on me in mid sentence several… Read more »

Absolutely horrible.

On October 26 I filled out a credit app with Ally to assume a lease. It wasn’t until Dec 7, 2016 that I was finally able to apply for tags, hours of phone calls with them over that time. A horrible experience, 1/2 time they don’t answer the phone the other half they just give you the run around

Ally auto finance is the worse company. I would not buy the car from any dealer who uses Ally auto Finance again. They hang up the phone on you . My car was total loss and wanted to pay off the balance. I asked for the document to pay off from the loss day. they told me they have to order the document from head quarter and take 48 hours , I will received it in my email . Five days later I never got it. I called back asking them why? and they said we can not have the… Read more »
They’re a finance company that can’t take payments??? They transferred me to third party company to make a payment, western union speed pay. AND they don’t tell you, but they charge your card as a cash advance. Thankfully mine was declined. Thank you Bank of America. Then they lied to me over the phone saying I would send them a check… The word “check” was never even mentioned. “Payment” is the word that was used… I agreed to the payment. They mand it extremely difficult to make a payment. They had my old address, they closed my account online. I… Read more »

ally online payment not working for some reason…but they can take your payment over the phone for a fee of 9.89……..another scam they run..!!

This company is the worse ever. U try to ask for a manager or supervisor the representative will not allow you to speak to anyone. When you have a representative that is helping u and they give u there ex number and you tell the other Representative u would like to speak to that person because they have your file and no your problems without u having to repeat yourself. All they Representative do is I’m sorry like a dam robot. They don’t get u the help you want. I financial a lots of cars thought banks this one is… Read more »

Phil I am trying to cancel a contract loan that a car dealership financed through Ally I was pre-approved through my FI and made it clear to the dealership this is who I want to finance my car without my consent I have been back to the dealer and even call Manufacturing and I have got no where any ideal on what to do.

Eric your right I am in same boat when in years gone by you pay a fee and put it in the Capital one is a lot better than Ally


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