Stoneberry Complaints and Reviews SnapShot

Last Updated On: September 11, 2017

Contact Information

Business Name:
Corporate Address:
1251 1st Ave
Chippewa Falls, Wisconsin 54729 USA

Customer Service

Phone Number: 800-704-5480
Corp Email:
Company Contact: Daniel J Hunt - President, CEO
Corp Website:


Average Rating: 1.45 out of 5
Based On: 14 Reviews
Number Of Comments: 44

Damage Reports

Reported Losses: $227.99
Average Reported Losses: $16.29

Most Recent Complaint

Is Stoneberry a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Rip Off Artists/Unethical Business Practices

Last year in January, while visiting my parents in the southeast of the USA I ordered them some couch covers. My plan was to ship them to them when I returned back to the West Coast. Needless to say while I was down there I decided to purchase them all new furniture as a surprise. So when I returned to my home on the West Coast, I went to pick up my mail at the post office. The shipment was there but because I had already bought new furniture for my parents, I no longer had a need for the covers; hence, I refused the shipment there and had the post office return them to sender.

After a few months, I kept getting bills from Stoneberry for the merchandise so I phoned them. After a “nice” discussion with the representative, she finally used common sense and tracked the package back to their warehouse. Reluctantly she confirmed that they did get it and would credit my account for the return. The bills stopped briefly, then restarted. I kept phoning them only to run into deadends and be told that there is no record of the item being returned.

Earlier this year I received a letter from IC Systems, their collection agency. The principle balance that Stoneberry turned over to collections was $17.99! I. C. Systems tacked on a Billing fee of $13.99 and a late fee of $133.00! Now Stoneberry has further proven that I did not owe this because if I had owed them (since February of 2015), it definitely would have been more than $17.99!

Further this fraudulent IC Systems charging $146.00 in addition to the $17.99. Go figure. This is unfair and unlawful business practices. The representative confirmed that they received the package and I’m still getting harrassed for an invalid debt. I wrote them in an effort to give them a last chance to resolve this before I continue with litigation. Businesses like this need to cease to exist. FTC will also be notified.

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44 Comments on "Stoneberry"

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LIARS LIARS I am making a formal complaint for false advertizement……I orderd a T.V she gave me my arrival date and amount er month looked it up on line nothing there so i call and she says Oh you have to pay 25% down!!!! Nothing in book about that!!!!! I will be reporting you!!

I worked for the company and all of you people really need to read the terms and conditions of their credit plan. LAST FOUR OF YOUR SSN IS REQUIRED! And as for this cry baby, maybe if you didn’t refuse the package like a jackass maybe you would have known how the company works. You guys need to learn how to take responsibility on yourselves.

Wow I’m guessing by the way you talk Donna they had to let you go. You have horrible customer service. And calling people names because their unsatisfied.

these people are liars I been a customer for awhile some years I haven’t order nothing in maybe a year from them so I wanted to order a pair of $40.00 tennis shoes upon me calling they ask for my social security number and I ask why they lied and said they have to ask everybody every time you order so I told them I did NOT WANT THIS ON MY CREDIT REPORT BECAUSE IT LOWER THE SCORE they said they not doing a credit report but they did and lied about it cant be trusted for good business for… Read more »
There logo is very misleading,. On July 1, 2017 I placed an order. On July 7, 2017 I received that order. Upon opening the 2…..boxes (red flag already) I discovered that I did not receive my entire order. So I called and spoke with Sara. I explained to her the situation and because she apparently had limited knowledge transferred me to who I assume was a supervisor. I say guess because this rude a*s b***h named Debbie was just as ignorant. After I explained to her what happened this b***h continually repeated what she was seeing on the screen…instead of… Read more »

i ordered a $15 dollar microwave bowl,, i got it and paid for it, they sent me a 15 dollar check, >???? why i asked the rep there, WHY? she told me to keep it, i thought it was over, i was wrong, now its up to $59 dollars, they are scammers! ripoffs and theives! never buy from them, I GUESS I HAD TO FINANCE A 15 DOLLAR PURCHASE, SCUMBAGS!

Bought an area rug 5×7 for 79 dollars and they charged me 40+ dollars for shipping.

VERY disappointing !!!
I ordered 2 rug sets, they send me half of the order and charged 40+ dollars for shipping.
Now I have to wait for the other half more than a month and pay another 40 bucks for shipping….????
for the total order that costs 180 dollars??? Shipping is almost 90 dollars ???
THAT’S a rip-off people !!!

I have been a customer of Stone berry for Five years I never had issue with my service or account I always paid my bill on time then I become very sick and my bill didn’t get paid until I recovered, I email customer support and explain what had happen and paid my bill up to date I am not paid in Full, I placed a order today only to see they cancel my order so every order I place they keep canceling without explaining I assume since I had a problem with being sick and was being late they… Read more »

Placed a order with stoneberry only received part ove the order and they wanted me to pay for full order but they canceled part of the order but failed to tell me and when you call to find out what the problem is the dirty s o b hang up on you They can’t fulfill their part and get pissed because you won’t allow them to rip you off

Seems they have BAAAD customer service policy…..
Got to get on line and place reviews everywhere. !!!

Tried to pay my bill online, internet message kept showing “unable to process payment try again later” tried to pay 3 times got same message. I finally called and made a 20.00 payment. Looked at my bank statement I was changed 80.00 instead of 20.00. I called Stoneberry four times, was told we are aware of the problem, we are working on refunds, I was told first time I would receive my refund in 7 days, no refund, have called 4 times since then, now I am told they are still working on the problem and don’t have a time… Read more »

I am in logistics. Search your order confirmation email for your tracking number. Then track it with the carrier. You can get the proof it was delivered to their warehouse that way. Then you can fight better and possibly sue.

Yea…I have been with this company for almost two years and owe like 120…they sent me a letter stating they have increased my credit limit to 500 since I have made all my payments on time…..and they told me use my new found credit. So I decided to order 85.00 worth of stuff and they sent me a letter requesting a downpayment…..of 50 percent..I was very dissapointed and also they wanted my bank info and not my visa…..they probably do that because they have to pay for every card transaction and for checking info they don’t so it is cheaper… Read more »
I had been a customer for afew years now and making payments every single month however I find this company to be very disrespectful to good paying customers. Even though Ive paid as much as $600. Or more in two years ive known this compay and never miss a single payment when I wanted to make a purchase for $27.00 on my account they treated me like crap, demanding over the phone I make a downpayment after I made a purchase week before and telling me I had a credit of over $250 remaining! I went to give then my… Read more »

I ordered a comforter set from stoneberry. When I received it smelled like it had been burnt and the comforter was not like the one that was advertised. I sent it back and had to pay to send it back which was an outrageous amount and now they are still trying to charge me 24.20 for sending it to me. This is ridiculous to pay over 50.00 for a product I didn’t want and didn’t keep! When I called customer service they were Very rude and told me to bad! THIS COMPANY IS A RIP OFF!!!

We got the Kocaso tablet bundle and within the first month it went dead and wouldn’t hold a charge…I talked to the cs and sent it back and they said a lot of the electronics including smartphones batteries are defective! Just wanted to worn everyone…Also we got the champaign comfort set with the pillows and I wanted to send it back because it has metal mesh and some kind of jewels (glass?) in the middle that’s really sharp so you can’t use the pillows ..only to look at.! My mom kept it though because its pretty but now I’m worried… Read more »

I HIGHLY recommend Fingerhut! I’ve been with them for YEARS and have NEVER had a problem! Payments are low, too.

I purchased the Wolves Howling at the Moon Bed in the Bag Set cost 79.99 + shipping of course had it less than two months and the Bed skirt ripped called Stoneberry and also sent email their response was sorry trial period is over. Now less than 3 months of owning this set the Comforter is also torn the material is terrible and I will not purchase from them ever again.


I haven’t had any problems with Stoneberry.,until now I sent back Elite Platinum 3.5qtGlass Panel deep fryer because it din’t work.They sent me a postage label so I wouldn’t have to pay for it to be sent back.I sent it back because I wanted another one sent back to me thats works .I haven’t heard anything from Stoneberry since.

I got a Nikion Camera at Bus Buy for $ 79.00
But at Stoneberry the same camera it is $ 179.99
This Co is a Rip off Stay away

I ordered a bath spa for my daughter they charged me $9.99 extra for fast shipping which I did not want and they refuse to do anything about it they are the rudest company that I have ever had contact with avoid them like the plague.

I ordered a Shark cordless vacuum from them never opened the box and returned it cause I really thought that I could afford it but with the holidays fast approaching realized that I would rather spend the money on my grandkids. I received a bill for a payment of 7.99 after returning the item, I called to find out what was going on and they said I had to pay for shipping, of 15.99 I told them the box was never opened and why should I pay for an item that is not in my possession, the lady I spoke… Read more »

Stay away from this company. It charges very high interest rates and it goes on and on for your balance even though you are making payments. Better to save you money and buy the items out right. They want to make money like a bank and are in business for the exorbitant interest they charge, not off the items offered. Soon your will owe more in interest than the amount of merchandise you bought.

I can relate to this, looks like my balance is the same as last year, i make payments every month,on time and sometimes they get my payments early, then they want to double up on my payments, and say i skips payments..not true, i hate I got mixed up with this company..maybe be we should have 20/20 to investigate them.

I have an account with Stoneberry. I have not had any trouble with their products or shipping, but their monthly payments are too high according to what I owe. Most companies have small monthly payments until they go beyond a certain amount. Not Stoneberry.

Place and received two orders which I really liked but when I went to order a big item the wanted me to prepay some of the cost of the item and I had a catalog that stated I could order anything in it and pay the low payments. I really hate being lied to and had star credit with them. This company is miss leading people.

Purchased a Mixer Hamltion Beach did not work correctly returned item they set on the item and only partial credited my account, These people are the worlds biggest crooks. I have filed a BBB compliant also. Buyer

I tried to order twice from Stoneberry and still have not gotten an answer about their credit except on the first order they wanted payment in full and they said they sent a letter but never got it. Cancelled that order and ordered a second item that was cheaper but still haven’t gotten any word on the order status so cancelled that order. This company sucks and I will not try ordering anything from them again. So much for their credit plan


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