SilverScript Complaints and Reviews SnapShot

Last Updated On: January 3, 2018

Contact Information

Business Name: SilverScript Insurance Company
Corporate Address:
PO Box 52067
Phoenix, Arizona 85072 USA

Customer Service

Phone Number: 866-235-5660
Company Contact: Todd Ryan Rooker - President
Corp Website:


Average Rating: 1.34 out of 5
Based On: 88 Reviews
Number Of Comments: 217

Damage Reports

Reported Losses: $30,873.29
Average Reported Losses: $350.83

Most Recent Complaint

Is SilverScript a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Prescription denied - but we won't tell you why or what to do about it

Doctor prescribed med for painful skin condition. Took to pharmacy within 2 hours.

An hour later, pharmacy advised that insurance would have to get confirmation of prescript from doctor (!) and not to bother to wait.

Checked with pharmacy later that day – no word.

Checked over 24 hours later – no word.

Called Silverscript (apparently a subsidiary of CVS Pharmacy). Runaround – gave name, birth date, acct no. at least 3 times. No one had attempted to contact doctor or me.

Gave me a case number and told me someone would get in touch within 24 hours.

Already over 48 since I should have had it. No explanation for why doctor had not been contacted or why I had not been contacted.

I don’t know when or whether I will get the medication. Pathetic service. Would not recommend this company.

15 Most Recent Reviews

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217 Comments on "SilverScript"

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before I enrolled I had them see if all my medications were covered they told me yes
so I enrolled
on Feb. the first day my meds were to be filled
none of my medications were covered I called the number and the respersenative waited 48 mines after he got on the call he told me I should be lucky to pay the amount. I asked for a supervisor after 16 more min they hung up
THIS IS THE WORSTPLAN sham on you for doing this to a disable person who needs there meds

I have been getting my medication from Silver scripts for about 5 years and every year the beginning of the year I find out the cost it never changes. Now it changes every month. I am looking for a different prescription plan. When I called the first person I talked to said I needed a authorization for the medication because it expired on 1/31/18, although the authorization I got was good for a year and I didn’t go on the medication until March of last year and the authorization is good for at least 1 year. (It is now on… Read more »
I have been with silver script for 10 years plus. During that time I never had a high co-pay in January, For the last two years I had to pay $1450 in January. When I called in December to see how much it will cost me in January the rep told me $1.00 !!! I had asked her several times are you sure. after placing me on hold several times she came back on the phone and said it was a $1.00. Sure enough it was $1450.00 Everytime I call there I get a different answer. I was on disability… Read more »
I just joined SSIC in Oct…ordered my meds via mail order to save a little. Given the out-of-pocket quote and looked at their website for co-pay…the same $20.11. Sent check and when I received my meds, SSIC billed me an extra $95 telling me I was ‘misquoted 2xs by diff reps and wrong cost on website. Spoken to 14 reps/supvs….get a different answer ea time. filed complaint with Medicare for “misleading, predatory advertising practices” as their website has exact cost quoted me online. This company is horrible….do NOT sign up with Silver Script! They have history of being sanctioned by… Read more »

I started out at 55 dollars a month for the first month. Then it went to 110.00 a month and my meds don’t cost that much. For about theee payments. This month it’s 156.00 dollars a month and my medications don’t come close to this. They are a scam and steal from old people. They say you can’t cancel but certain times of the year but they start you at any time just to start getting your money.

Call center employees are very difficult to understand.
Much less than professional is how they converse with you.
You have to repeat the information to them, poor listeners who talk over you.
Defensive and argumentative comments from call center representative.
Supervisor DASHONA offered no solution nor positive assistance.

Silver Script CEO…WHY are there SO MANY COMPLAINTS to your company?

It’s important to tell the leader of the organization. Write to and tell him about the problem!

I tried to sign up yesterday and put in my Meds — but was told that my Diltiazem cap er was NOT covered by Medicare,,, Although it’s a Tear 2 by all others… and Silverscript said they could give me a replacement at $115 per month my cost… Everybody else offered my drug for 5$ co pay…

the way they come on in the mail makes you believe that You are already subscribed in this plan and they will be taking out the money from your ssi with out you doing anything. bad on the nerves when you do not have enough to pay bills as it is.

Just did this to my 90 yr. old father. Sent him a nasty, harrassing letter stating that he hasn’t had coverage since 2016 and will be charged a penalty. Then monthly they will be taking almost $70 ea. month out of his SS. He has had VA coverage since March of 1998. He gets his prescription drugs through them. Did apply for PACE, a state plan. As he cannot always get into the VA due to volumn and may fill a prescription now and then from his family doctor. How many other poor seniors are they harrassing and threatening to… Read more »

They price my drug on their website as $8.39 for 2017, for 2018 they are publishing a price of $7.27 a decline yet they tell me I have to pay $45.27. Medicare Plan Finder a government website states the same prices. Their explanation after a day on the phone and being disconnected several times is the price went up. So all you people who are look ing for 2018 plan don’t believe what they are publishing.

I received a welcome kit from Silverscript and it gave me a number to call to set up automatic payment. I called that number and they didn’t know what I was talking about. They got my info., transfered me, and then I was hung up on. I tried again and was put on hold indefinately. I then called the grievance department and after being on hold was simply disconnected. I’m trying a fourth time and have been on the phone for almost a half-hour. This is absurd. Does anyone know of an effective way to contact someone competent at this… Read more »

Join the discussion If you are on Social Security, they deduct it from your check automatically so there is no need for them to have your information

Ignorant, illiterate people taking the calls, who can’t speak properly and have no idea what you are asking. Sound like they have a 3rd grade education. Not worth dealing with.

Was forced into SilverScript by MA G.I.C. Horrible company. Completely disorganized and apparently they do not take or keep notes on your calls. I have spent way too much time on the phone with them trying to correct their mis-information. I was hoping they were just overwhelmed by all their new forced Massachusetts GIC customers, but apparently (I see here) it has been going on for a long time and across the country..

Drug no longer covered in mid year. Prior approval obtained and was told drug cost was 82.50. Then without premison charged credit card 429.51 for same drug. Cancelled order but told could not cancel since sent to dispensing. Filed grievance and company agreed to send return label for return and cancel charge. Fraudulent buisiness practice 26 years as healthcare case manager and will never do business with them again. BEWARE!!!!

This company is no better than a scam artist! They sold me a plan on the phone just to get the commission! The sales woman lied and when I filed a complaint through Medicare they answered by snail mail within 24 hours? Wow! Naturally I was wrong ! We the people usually are always wrong ! Why? Because we are not blood sucking lawyers hired to deceive the general public. Enjoy my money silver script and I hope you choke on it! Oh I did find out you cover aspirin and it only has a copay of $300.00 dollars !… Read more »

After paying in full, for 1 year my rate almost doubled and I canceled over the phone. Used the plan 1 time for just 1 script and it still was overpriced. Just got a bill 7 months later(after canceling) for 78$ and called to tell them I will not pay because I canceled in the beginning of Jan after receiving notice of the plan almost doubling in cost.
These guys think we are old and dumb and want to scam you. They think they can automatically reup your membership when you cancel…bad business practices.

After a year with these people I canceled because the rates almost doubled. I had used the plan to fill 1 script 1 time. I canceled in January and just got a bill 7/2 for 78$. Called and they wanted to tell me that I needed to cancel, which I had done…WHAT A RIP OFF.
These guys are a scam, do not buy from these people, not worth the headache. They do not want to drop you, so they scam you.

DO NOT GET SILVERSCRIPT. Silverscript decided that they would not pay for my Testosterone Cypionate, even though this is a covered medication, and not a very expensive drug at that. Denied my claim saying that I did not need the drug, even though it was prescribed by doctors for about four years now because of seriously low T. Told me that I would have to go in front of an administrative law judge. Part D providers have paid for my Testosterone replacement medication in the past. Can’t wait to drop this P 0 S of a provider. Take your money… Read more »
SilverScript has no care for its clients! I needed a simple over ride to have a prescription filled for 90 days since I will be out of town and traveling to see family. I spent 6 months very ill due to surgery an infection as well as a long stay in a rehab center. They made no attempt to assist me. All the agent would do try to get me to have the prescription filled on the road as needed. Oh ad by the way tried to have me look up CVS pharmacies that might be in the area were… Read more »
This is absolutely the worst Medicare part D insurance you can have. Nothing I take is paid for. My thyroid medication is not paid for. I had a prescription for an ointment for a dog bite on my hand. They refuse to pay for it. Another for the bladder. I was told they did not pay for meds that only treat symptoms. Well what do they consider pain meds. IThey do not cure anything, they are for symptoms. Just a poor example of so called insurance. Take your money and pay for nothing. I will never have it again. Will… Read more »
I convince my doctor to reduce my medication from 120 tabs per month down to 90 per month. I was hoping that this would also reduce my co-pay cost. To my surprise, it did not. Calling Silverscript did not benefit me at all. After being on the phone with the customer service rep for 20 minutes and he Kept telling me that the cost doesn’t change because it is for a 90-day supply and me telling him that it was not a 90-day supply but a 30-day supply. Because this customer service person was being very flip I asked to… Read more »
EXPLOITATION of the elderly! My mother was likewise a victim of this fraudulent collections scam. SilverScript started sending her bills for monthly premiums when she never signed up with SS. She has GREAT medication coverage through the same plan she and my father have had for over 15 years. They send letters that upset her and threaten that she may not be able to receive her medications if she does not pay them. She is 97 years old, in assisted living, and with heart problems. She does not need this! I called SilverScript and the woman was an ignorant sloth… Read more »
I am now going through the same thing with my 90 yr. old father! I feel the same way as you described. They send them nasty, threatening letters saying they are going to pay fines for not being signed up and take $70. a month from their SS income. He also has had coverage through the VA since in the 90’s. Just plain wrong. I also have faxed proof of insurance to one branch and called them and spoke to a lady. Now he has received a 2nd set of letters with the same bullcrap. I called SS and they… Read more »

Part D policy written April 1; only 1 drug on the list. purchased one time in late April and notified the drug is not covered. Cannot get beyond the CSA on the phone to discuss this “bait and switch” policy

They take your money and pay for nothing.

Anyone with A DEATH, OF A FAMILY MEMBER OR FRIEND, DEMAND your Medical Examiner determine if THIS DEATH WAS CAUSED BY MEDICAL NEGLECT, NO SHOW refills or failure to meet professional service standards. Are you being told ?, “your meds. are filled and were mailed out already. “. I was told that two ago. Today I WAS TOLD, ” YOUR MEDICATIONS ARE STILL BEING “PROCESSED”, TWO DAYS AGO MY MEDS HAD JUST BEEN MAILED !!! Are your medicines LATE OVER AND OVER ? … EVERY MONTH ??. Are You being lied to ? WHEN I ASK KINDLY, WHICH STATEMENT WAS… Read more »

Signed me up without asking – without my knowledge. They send me bills each month. I have never applied to this company. Spoke to Michele at customer service; she was very rude and refused to cancel this fraudulent policy. She told me medicare must have signed me up.

That is their tactic to get a commission ! Medicare is in their pockets so when it comes time to fight you are not only fighting the government you are also fighting the biggest mob ring in the history of the world ! Insurance ! legalized extortion! We would have gotten a better deal from the Mafia!

The same thing happened to my mother. Just found out today that she was switched to Silver Script without her knowledge. They said she signed up online but that is impossible as she has dementia and has no computer. I am going to fight this.

Try your attorney general or city attorney. Sounds like fraud.


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