Cigna Complaints and Reviews SnapShot

Last Updated On: April 10, 2017

Contact Information

Business Name: Cigna HealthCare
Corporate Address:
900 Cottage Grove Rd
Bloomfield, Connecticut 06002 USA

Customer Service

Phone Number: 860-226-6000
Company Contact: David Cordani - CEO
Corp Website:


Average Rating: 1.17 out of 5
Based On: 6 Reviews
Number Of Comments: 2

Damage Reports

Reported Losses: $421,300.00
Average Reported Losses: $70,216.67

Most Recent Complaint

Is Cigna a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing


I am currently fighting by third separate appeal in just over 4 years for long term disability insurance with Cigna. Even though I have been diagnosed with failed back syndrome and have undergone two major surgeries Cigna continues to insist that I can return to work.
I have been on long term pain management with no other treatments since before my second denial and yet I have been denied for a third time. My doctor absolutely refuses to allow me to work in any capacity.

After filing my latest appeal Cigna told me that they were conducting an Independent Medical Review. Now I have done a lot of research over the years on Cigna and I know that they were fined in 2013 for, among other things, using companies owned by Cigna for Independent Medical Reviews and that they agreed to stop this practice.

So I asked my claim rep for the name of the company this doctor worked for so that I could verify their independence. I was told that no company information could be given. I continued to insist that I was entitled to this information. Finally Cigna told me that they had sent my file to a Cigna in-house doctor and he was “independent” because he had not yet seen my claim file.

Well obviously I was suspicious and upset and demanded that my claim be sent to an outside doctor, as it had been the two appeals before, and was told that I had to submitted my request in writing. I am still waiting for the company information.

Cigna has lied to me countless time during my experience. They tell me they never received my letter, they tell me they never received my faxes, they told me that they hadn’t heard from my doctor in almost 6 months and now they tell me that a Cigna paid doctor is independent.


Cigna – Dallas Texas


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2 Comments on "Cigna"

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Cigna is the worst Insurance Provider I have ever seen. They owe me approx. $7500 for an out-of-pocket claim I submitted. After several calls to Cigna, I find out that they have processed all the claims incorrectly, saying they did not have the Dr.’s information; which of course they did, then they told me they would adjust and re submit and that it would take an additional two weeks. Once that was done, they denied the claims again saying that there was an incorrect medical code, which was also a mistake on Cigna’s part-they had used a system generated program… Read more »

I just want to give Cigna a good complement for paying my insurance for my eye lid surgery. They paid all but $100 which was my copayment. I can see so much better because of this. Thank you again. Glad we have Cigna insurance


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