Holiday Inn Complaints and Reviews SnapShot

Last Updated On: July 26, 2017

Contact Information

Business Name: InterContinental Hotels Group IHG
Corporate Address:
3 Ravinia Dr #100
Atlanta, Georgia 30346 USA

Customer Service

Phone Number: 770-604-2000
Company Contact: Richard Solomons - CEO
Corp Website:


Average Rating: 1.18 out of 5
Based On: 13 Reviews
Number Of Comments: 7

Damage Reports

Reported Losses: $7,893.30
Average Reported Losses: $607.18

Most Recent Complaint

Is Holiday Inn a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Hotel Overcharge Waldorf MD

Booking through for an agreed price of $104.34 including all taxes and expenses September 06, 2016. Checking out handing in our plastic room key, the clerk informed us we were good to go, our receipt would be emailed. Believing this was an honest upstanding business, we departed.

I took note the following evening that a pending charge was posted by Holiday Inn Express for $126.64. Some upscale hotels add an additional charge in case of incidentals and drops off, I thought this was the case. The full charge went through.

I notified, they called Holiday Inn Express and were informed the higher charge was the correct charge. Then to my surprise I received a call from the Manager or I understood it to be the manager, it could have been from for all I know. He said, they were incorrect and a credit would be applied to my credit card.

This to date has not occurred.

Holliday Inn Express – 11370 Days Court Waldorf MD 20603 | 301-932-9200

Most Recent Reviews


Leave a Reply

7 Comments on "Holiday Inn"

Notify of
Sort by:   newest | oldest | most voted
After booking through the IHG website for the Holiday Inn Express in New Orleans. I arrived on check day and had to wait in the lobby for over an hour because the computers were down. I was checked into my prepaid room and the room was reassigned to new guest at least 3 times. When speaking to the front desk clerk she did not know why the room continued to be listed as vacant. After 2 days of having other guest given my room and opening my room door with a card key given to them my the front desk… Read more »
I stayed at the Holiday Inn Express in Grand Prairie , TX on March 27,2017. I had made a reservation and it was too late to cancel when I walked up to the door of the hotel and it smelled like rotten eggs. I asked the receptionist/clerk about the smell and she said it was the AC and the drip??? She said it did not smell in my room. No, not that smell but there was a very strong cleaning smell that was difficult to endure. Also, occupants two doors from me were smoking and every time the AC came… Read more »

This hotel is rusty and crusty and do you know who cleaned room 312 in 1/28/2017 because they stole my $20 and ate some of my cookies and they gone say they not in charge of any valuable items when the money was in the room I was in and in my bag I hate this hotel!!!Don’t come to this stupid hotel

HIE is still making a whole new fortune by NOT REFUNDING payments if their guests plans change for any reason. They DO allow you to cancel, but keep your money and then re-book YOUR room out to someone else. There are many stories about this (Google search). Hopefully, people will wake up and catch onto this SCAM.

Just happened to me. But they don’t know who they messed with. Because there is this thing called Twitter and now they want to make it right. I contacted the BBB and the Attorney General. These people steal your money.

We recently stayed at the Holiday Inn in Niagara Falls NY. When i booked the hotel online i realized I hadn’t used my AAA card so I called the Hotel. The lady told me she could not make the changes right then, but to just bring my AAA card with us and when we check out the changes could be made. She also quoted me the price that the room would be that we got with the AAA discount. When we checked out we were not given that price and when I mentioned it to the lady they would not… Read more »
I reserved 3 rooms at the Holiday Inn Express in Holland Michigan back in february for 2 nights and two days before going had one of our party have to cancel . I called Holiday Inn to cancel the room at which I was told we still had to pay for it $200.00 ! Now when the reservation was made it said it was non refundable which I understand but when we got there july 8th. they were very busy and the room did not sit empty. I know the hotel has to make money but when talking to the… Read more »

Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails