Lowes Complaints, Reviews, Scam and Fraud Reports
Last Updated On: December 11, 2017
Lowes Ratings and Reports
Consumer Loss ReportsReported Losses: $26,657.19
Average Reported Losses: $650.18
Customer RatingsAverage Rating: 1.23 out of 5
Based On: 41 Reviews
Number Of Comments: 14 comments
Latest Lowes Complaint
Lowe's Home Improvement Embarrassment to Longtime Customer and Stockholder
Dear Lowe’s Home Improvement Management,
This is not my norm though I feel it my duty that you need to be aware of horrendous customer experience.
First I have grown up my whole life with Lowe’s using them almost exclusively for untold amount of purchases. I have also been a stockholder in the company for more than 25 years and live in Mooresville, NC. I have also been in sales/marketing/customer service for more than 30 years and I can assure I’d want to know if this was happening on my watch.
My wife and I ordered bought new Levelor window treatments for our entire house at the Lowe’s on River Highway in Mooresville, NC, Lowe’s closest store to their world headquarters no less. An absolute comedy of errors ever since (though we hired a Lowe’s installer named Ryan and he has been great so this in no way reflects on him).
The shades were ordered after Ryan did all the measurements correctly. We never heard anything from Lowe’s for weeks, then one day we come home from work and we have about 30 boxes full of shades on our porch. Ok, we did not know that they were coming, no calls, no emails, no anything.
Ok so we take it all in and call Lowe’s with no return call. We got with Ryan to schedule the install. He did great until he came to some windows where the shades were about a 2 feet too short.
Ok so mistake at manufacture level, or mistake at store transposing the measurements, because he had the correct measurements, as I’ve also been a GC for more than 30 years, so I know also how to measure.
So Ryan called right then to the store regarding the mistake and to “Rush” the order for the correct shade sizes.
At this point we’re going on 4 weeks with still nothing, no communication of any type. We’ve called store and was told that they couldn’t find the order and would have to call us back.
They did call back and magically the manufacturer had run out of material and product for our shades – huh, really? So if that is true, which I do not believe it is, why hadn’t anyone communicated that to us?
As of today we are still in the dark as to when/if we will get them installed, which we have paid for in entirety long ago, using my Lowe’s credit card no less.
I would like resolution and restitution, something done actionable. I am so disappointed in Lowe’s, as obviously I have numerous places I can get any of this and I’ve always chose Lowe’s, no more.
As an aside, I ordered paid for in entirety a refrigerator from Lowe’s online using my Lowe’s credit card once again on July 7th, once again another dark hole. And I get it may be on backorder, or other excuses, but still NO Communication.
So still no shades, no fridge, and I’m part-owner of this company (albeit very small), it is an embarrassment.
I look forward to your communication to me as I’ve wasted far too much time on this matter ASAP!
Concerned, James Brian Trantham
Lowes Reviews and Complaints
Bad experience in Starkville MS
Complaint Filed By: Xiaoling On: February 23, 2017 Rating: 1 out of 5
We haven’t shopped at Lowe’s for a while, and latest experience of shopping and installing carpets at Lowe’s is horrible....
THIEVES, ROBBERS AND LIARS
Complaint Filed By: RICHARD HALEY On: February 23, 2017 Rating: 1 out of 5
Just before Christmas 2016 I went to Lowes and purchased an indoor dwarf palm in a beautiful pot for $50...
Customer Service Manager ignores people in front of her.
Complaint Filed By: dave On: February 23, 2017
On 6/17/2016 I went to Lowe’s to buy a gift card. I hadn’t made a purchase of a gift card...
2 Years 6 months – Still Waiting
Complaint Filed By: Raymond On: October 20, 2016 Rating: 1 out of 5
I want to share with everyone the emails that I have sent regarding my Lowes complaint. Please keep in mind...
Horrible customer service
Complaint Filed By: Gary On: October 20, 2016 Rating: 2 out of 5
At about 7:42pm on August 9th, 2016, I was in the check-out line at Lowes in Cookeville, Tennessee. My wife...
Complaint Filed By: HDF On: October 20, 2016 Rating: 1 out of 5
This review is for the Lowe’s on 770 Grapevine Hwy Hurst, TX 76054 and Lowes.com. This place is an absolute...
Poor Customer Service
Complaint Filed By: Babygirl On: April 27, 2016 Rating: 1 out of 5
Went to Lowes March 31.2016 to purchase a shed. There was only one on the shelf spoke w/sells man explained...
Ruined new windows
Complaint Filed By: Kay McDonald facebook On: January 31, 2016 Rating: 1 out of 5
We spent well over $10,000 for new energy efficient windows. I paid for the windows before they were ever ordered....
The store lies
Complaint Filed By: Sandee On: January 31, 2016 Rating: 1 out of 5
This company lies and does not care about customer care or satisfaction. I ordered a dryer from Lowe’s. They replied...
Ripped off in deliveries of my product
Complaint Filed By: Michelle On: January 31, 2016 Rating: 1 out of 5
First, I bought a Whirlpool french door refrigerator at Lowes in Hawthorne, California. Luis, the salesperson, is very nice and...
$1500 Whirlpool stove quit working in 3 weeks
Complaint Filed By: Backyarddad On: January 31, 2016 Rating: 1 out of 5
I bought a $1,500 stainless steel Whirlpool gas convection range at Lowes at the end of July. Less than a...
New filter does not fit
Complaint Filed By: Geo Johnson On: January 31, 2016 Rating: 1 out of 5
I have an issue with a whirlpool under sink Reverse Osmosis water filter system. The new membrane filters they sell...
Complaint Filed By: Christina W. On: January 31, 2016 Rating: 1 out of 5
On September 21, 2015, I contacted the Lowes San Bruno store in order to purchase an interior door for rental...
Misled and lied to by Lowes at North Baton Rouge, Louisiana
Complaint Filed By: Stanley R Hebert Jr On: January 27, 2015 Rating: 1 out of 5
I’ve done business with Lowes for years at North Baton Rouge, credit line 4200, run it up and pay it...
Will Not Stand By Its Work And Will Lose Purchase Records
Complaint Filed By: conscerned consumer On: January 27, 2015 Rating: 1 out of 5
We purchased a dishwasher from Lowes. IT was a Maytag. We had an issue with the panel not working. They...
Complaint Filed By: James williamTrigg On: December 9, 2014
was at Lowes north dirkson pwky store in Springfield il. tonight was having problem finding what I was after. Decided...
Never Shop There Again
Complaint Filed By: disappointed On: August 27, 2014 Rating: 1 out of 5
What poor customer service!!! They wouldn’t take my measurements for new carpet; had to do their own and charged $200...
Complaint Filed By: dan On: August 13, 2014 Rating: 1 out of 5
I got a call from auburn lowes saying that my order online has arrived and it ready for pick-up. When...
Complaint Filed By: Andrea Davenport On: July 7, 2014 Rating: 1 out of 5
I would just to you all know that I have had the most horrific experience with this Lowes – Arline...
No One Ever Answered My Complaints
Complaint Filed By: IWonder On: June 20, 2014 Rating: 1 out of 5
My recent experience with lowes.com is a nightmare. One of our stove burner was not working, so we ordered a...