Gladstone Doors Complaints

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Last Updated On: January 9, 2017

Gladstone Doors Contact Information

Corporate Address:
Gladstone Custom Doors Inc
Woodbridge, Ontario L4L 5Z7 Canada

Gladstone Doors Customer Service

Gladstone Doors Phone Number: 905-264-0111
Corp Email: info@gladstonedoors.com
Corp Website:

Gladstone Doors Ratings

Average Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 0

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Category: Home Improvement Directory Listing Listing

Buyer Beware

I a Gladstone door in 2015, and it was under warranty. The finish on this door is terrible. It is pitted and all marked up. I contacted the people at Stevenson’s Building Supplies where I purchased it and Had them install it.

I contacted Stevenson’s Building Products May 17, 2016 to advise them of what was happening with this door and I sent them photos as they requested. They assured me that the door was under warranty and that they would be contacting the manufacturer.

I was told that Jerry Lev of Gladstone doors was contacted May 27, 2016. I was told he would be out to see our door. After numerous emails to both Stevenson’s Building Products and Gladstone Doors we finally had Mr. Lev come out to inspect the door on June 10, 2016. He told my husband that he would be in touch by the end of the week.

July 23, 2016 I contacted Mr. Lev and asked why we had not heard from him and what was happening with the door.

July 29, 2016 – this was his response:

Jerry Lev
To
‘ray white’
Jul 29 at 7:14 AM
I have been out of town all week and have not had internet for a few days.
I will be back in the office late Friday and let you know what is happening over the weekend
Regards
Jerry

August 17, 2016 I contacted Stevenson’s Building Products again as we still had not heard from Mr. Lev.

Mr. Lev responded on August 17, 2016:

Jerry Lev
To
‘ray white’
CC
‘Rick Black’ ‘Stevenson Building Products’
Aug 17 at 7:21 AM
Ray
We have everything here ready to go.
The base-coat and stain we use cannot be applied in hot or humid weather.
We have 2 jobs to do in the area and will wait until we get a few cooler and less humid days to do the work.
I have the serviceman and our painter ready to do the work
The door is covered under warranty and will be done.
I don’t think anyone expected to have a summer like this.
I’ll let you know a few days before we plan to be up and do the repairs
Regards
Jerry Lev

September 7, 2016, I contacted Stevenson’s Building Products and was informed that they too were having trouble with Mr. Lev from Gladstone Doors. They have numerous customers who are having issues with their doors as well.

The following are emails that went back and forth.

ray white
To
Stevenson Building Products
Oct 6 at 6:44 PM
Hi Rob,

I got your message and I am sorry that you are having trouble with Gladstone doors,
but the bottom line is, I purchased the door from you, and you told me that it would
be covered under warranty.

I feel that you should be looking after your customers…. and then trying to deal with
Gladstone to recoup whatever you must.

I’m not really happy to hear that I purchased a door and paid over $2,000 and it is
an eye sore!

Cheryl White
Reply Reply to All Forward More

Stevenson Building Products
To
ray white
Oct 25 at 2:47 PM
Hi

I finally got a hold of the manufacturer. He told me that he messed up and forgot about your warranty. He has verified to me that he will correct the door and will be in touch with you.

Thanks

Rob Stevenson
Product Specialist
rob@stevensonbuildingproducts.ca
www.stevensonbuildingproducts.ca

On Thu, Oct 6, 2016 at 6:44 PM, ray white wrote:

ray white
To
Stevenson Building Products
CC
Jerry Lev Jennifer@gladstonedoors.com
Oct 25 at 5:38 PM
Hi Rob,

I have no doubt that he did forget about us.
We contacted Jerry Lev via email in
August, at that time he was waiting for the weather to be less humid.

After contacting you, I phoned and spoke with Jennifer Lev (owner
(about a week ago)

This is probably why he has finally gotten in touch with you.

I will wait and see when and if he contacts me.

I will be in touch.

Cheryl White.

Show original message
Reply Reply to All Forward More
Jenifer Lev
To
ray white
CC
Stevenson Building Products Jerry Lev Jennifer@gladstonedoors.com
Oct 25 at 5:43 PM
Hi Cheryl,
I have not forgotten about our call. I have been out of the office but will get back to you as promised. I am in the office all day tomorrow so will get back to you with more details then.
Best,
Jen

Sent from my iPhone

Show original message
Reply Reply to All Forward More
ray white
To
Jenifer Lev
CC
Stevenson Building Products Jerry Lev Jennifer@gladstonedoors.com
Nov 3 at 6:37 AM
Hello again,

I still have not heard from anyone.

Last email was October 25th, and you were going to get
back to me October 26th as you were out of the office.

I still wait.

Cheryl White

Show original message
Reply Reply to All Forward More

Since then I have called and have actually spoken with Jenifer Lev. This was on November 14, 2016. She told me they no longer have this style of door because there were so many issues with it. She told me that she was going to send me out some color samples for me to choose from and then they will replace the door.

I received the color samples and responded to her immediately. Again here are the emails that went back and forth.

ray white
To
jennifer@gladstonedoors.com Jerry Lev
CC
Stevenson Building Products
Nov 18 at 5:43 PM
Hello Jennifer,

I have received the color samples of the new doors as promised.

Thank you.

The color I have chosen is Walnut.

When can I expect someone here to replace this door?

Regards

Cheryl White
98 Steam Mill Lane
R.R. # 2
HAVELOCK, Ontario
K0L 1Z0
705-778-3524
Reply Reply to All Forward More

Jenifer Lev
To
ray white
CC
jennifer@gladstonedoors.com Jerry Lev Stevenson Building Products
Nov 18 at 5:51 PM
I am gone now but will get you an answer early next week.
Have a good weekend,
Jen

Sent from my iPhone
Show original message
Reply Reply to All Forward More

ray white
To
Jenifer Lev
CC
jennifer@gladstonedoors.com Jerry Lev Stevenson Building Products
Nov 28 at 6:44 AM
Good Morning Jennifer,

A week has come and gone since you said that you would be in touch early next week.

Can you tell me what’s going on please!

Cheryl White

Show original message
Reply Reply to All Forward More

It is now December 16, 2016, and I still have not heard back from them. I have placed numerous calls and left numerous messages and no one responds. I also called Stevenson’s Building Products and the owner there is having the same issues trying to Contact Gladstone Doors.

How do these people get away with this?

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