All-New Tub & Tile Complaints and Reviews
Last Updated On: November 21, 2017
RatingsAverage Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 0
Damage ReportsCurrently No Reports of Damages.
Most Recent Review
Botched Up Powder Room Vanity Top
Russell’s company resurfaced and re-glazed three bathroom vanity sinks at our house on early January 2017. Afterwards, we changed the faucets in all three bathrooms and one of the sinks needed a touch up around the new faucet.
We contacted Russell about the touch up via a picture of it and he agreed to fix it. He sent Ken on Feb 4, 2017 to do the touch up. Ken came to our house and agreed to do the touch up for $25 dollars.
After the touch up, we noticed that the color on the touch up area has a different color than rest of the sink. I recalled how when he originally did the sink, it was the exact same color of which i chose. Ken said the color will get darker as it dries. It originally didn’t need to get darker when he initially put it on. The color never got darker and the area is still wet after four days which it should take no more than 24 hours to dry.
We contacted Russell about the color difference and how it is still very sticky wet and asked for him to come back to retouch up the area. He said he will charge us additional money to do the touch up in the hundreds of dollars. The touch up was their error and we should not be charged any additional fees.
Russell will not take responsibility for his employee’s mistake.
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