PelPro Wood Pellet Stoves Complaints and Reviews SnapShot

Last Updated On: January 3, 2018

Contact Information

Business Name: Hearth & Home Technologies / PelPro
Corporate Address:
7571 215th St W
Lakeville, Minnesota 55044 USA

Customer Service

Phone Number: 877-427-3316
Corp Website:


Average Rating: 1.50 out of 5
Based On: 3 Reviews
Number Of Comments: 15

Damage Reports

Reported Losses: $2,500.00
Average Reported Losses: $833.33

Most Recent Complaint

Is PelPro Wood Pellet Stoves a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Total Loss

Stove never worked properly: PelPro 120-HHPP2BD.

The fuse goes all the time.

The Igniter does not work.

When I us a wire in place of the fuse and use woodwax to start the stove it works about 2-3 hours. I would need the wire diagram and the Voltige of each fan and all the compoment

If someone has this Could you e-mail to me

PelPro Wood Pro – 7571 215th St W Lakeville Minnesota 55044 | 877-427-3316


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15 Comments on "PelPro Wood Pellet Stoves"

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we own a pelpro pp130 pellet stove model # PP130 an are having problems with it we have called your 800 # for 4 days and can not get through we were thinking of buying another pelpro stove but if this is what kind of service you give we dont think we will buy another

We bought pellet pro 130 and before the year was up they replaced the convection blower when we finally received the replacement only used about 3 weeks then summer now used two week and it went out again now we have to pay for something that should last longer then 5 weeks also we have always had to lift the lid or unplug to stop it or it keeps burning. I would love to find a way to make this faulty company pay for repairs they should have fixed then being greedy costing us a bundle with electric and repair.… Read more »
We bought our pelpro 60 in July 2015. We didn’t install it until Oct 2015 and by Nov we had issues. It took 3 weeks of calling customer service to fix a .30 cent piece. That cost us around $200 extra on our heating bill. This season we started it and the ignition piece (that lights the pellets) died after a few weeks. Then the hopper switch went out. Now, we are waiting for an exhaust probe. All of this on our dime. Thus wasting another $300 to 400 on our electric bill, not to mention the pellets we bought… Read more »

Had my PP-130 for 6 weeks and convection blower seizes up. Next pel-pro will send one to Aubuchon where I bought it but will take 3-4 days. After 4 days no blower and when pel-pro was called, they say back ordered for 2 more weeks. I asked if there is ANYTHING they can do and of course the answer is NO. Lousy company!!!!! LOUSY LOUSY LOUSY. Spend a few more bucks and get a real pellet stove!!

I ablsolutely hate this stove. We bought the stove so we would not be carrying pellets in every day. It has been nothing but trouble since the day we bought it. I want my old stove back. My husband has had this thing out 3 times working on it and we have only had it 5 months. Why oh why did I not read the reviews before we bought it. NEVER AGAIN will I purchase a PelPro Stove.

I have a dog rescue and bought this pellet stove for the sole purpose of heating the dog rescue. I have an ALL ELECTRIC home and this stove has cost me out of pocket close to $1,500 just to have someone come and work on this stove, Attempted to cut my heat bill under $800.00 a month and I am unable to keep up with my current bills because I have to keep paying for a stove expert to work on this pellet stove. Has anyone out there got a solution because now I am waiting on a snap disc,… Read more »

I would join you on a lawsuit!

We purchased a PelPro Bay Window Free Standing Pellet Stove (model #FPPBW2GD) and had it delivered the Saturday after Thanksgiving, 2014.. The stove retailed for $1699—, but because this was a floor model, we paid $1599—. ($100 discount). Stove wouldn’t work. The control panel was bad. Another one had to be ordered. After waiting 3 1/2 weeks for another control panel to come in, we called the store and said we wanted to return this pellet stove because we were cold and tired of waiting. They found a control panel in the store which would work and they had someone… Read more »
Nearing the end of the eighth season with my Pelpro pellet stove, burning six to eight tons of pellets per year. It takes a few seasons to really learn your stove, and discover which pellets work best in it. I’ve replaced only the auger bushings, in the sixth year. I bought a replacement auger motor once, thinking that it was bad, but it turned out to only need lubrication. I’ve heard that some users must replace igniters often, but I’ve never had the problem. I only wish it had an ash drawer instead of having to vacuum out all the… Read more »

This my third winter for my Pelpro stove, and We’ve replaced the burning grate the second winter and it needs to be replaced again. I’m sorry, but the grate should last longer than a year with reasonable care.

I have had more problems than success with our Pel Pro 120 bought as a refurbished unit. After installing it, the unit would not work. The auger was jambed and full of deep scratches from someone trying to turn it with a pliers. After dismantling it and polishing the flighting , I got the unit to work. Then the combustion fan motor failed. The sealed bearings froze. I installed a motor from the shelf and replaced the bearings so that I have a backup. Later the auger moter failed. That I dismanteled, cleaned and lubricated to get that working. Now… Read more »

I purchased a PelPro back in November. I used it three weeks and the auger motor burnt out. I have been dealing with their customer service department ever since. First they sent me the wrong motor, then the correct one was out of stock. That was finally shipped – to the wrong address and I never got it. I am now waiting again for the motor – that is again out of stock. I would NEVER purchase anything from this company again.

I have a Pellet stove Purchase at Menards and either place wants to warranty the stove. What a waste of 1800.00 $ I HAVE ONLY HAD THIS FOR 1 MONTH

Purchased the Pel Pro stove….used it five months…and the circuit board went bad. Customer service was happy to sell me another for three hundred dollars. They said it was guaranteed for one year…..i have had the stove for a year but didn’t use it during the summer…..i used it five months. Looking on the web,i get the feeling this particular part is a common fault and serious money maker for the distributors. I am not at all pleased with this product. The repair pieces are very expensive and prone to go out within a year or two. the money i… Read more »

I am having a problem with the pellet grate burning through the bottoms. I have replaced a grate and the same thing is happening to it. I took the grate to a metallurgical company to find out what kind of metal was in the grate, and they determined that a very low degree of stainless is in these grates. First theing they did is put a magnet on it and it stuck fast. Do you have a replacement grate made of a "Good quality stainless" ? Please advise! (Pelpro)


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