ARPwave Clinic Complaints
ARPwave Clinic RatingsAverage Rating: 1.00 out of 5
Based On: 4 Reviews
Number Of Comments: 34
ARPwave Clinic ReportsReported Losses: $1,967.00
Average Reported Losses: $491.75
Most Recent ARPwave Clinic Complaints
Poor Customer Service By Owner
The arpwave therapy was offered by my pudendal nerve surgeon. He did advise he had not much experience with the company, or its results, but that my condition was so bad, maybe it would help. He had no affiliation or payment after i asked. I called the number on the flier, was sent the machine quickly. Was told i would hear from field rep the next day to set up one on one setup and daily therapy. 1-2 wks went by nothing.
Called company, they acted surprised i had not heard from their rep. 1-2 wks go by again. I call demand no charge to my insurance and cod return of equipment. The next day their field rep calls to set up appt. I missed call from rep next morning not feeling well, never heard again.
On the day of my son’s wedding i received call from owner ( a saturday), saying how hard it was to reach me, and demanded his expensive equipment back. I had not heard from company prior to conversation with rep as stated. I returned call promptly that day and chewed person who said he was owner out. He took on my case personally. We skyped once, tried to put me through a series of tests with leads, said he could fix me. He asked for insurance info, then never heard from him again.
I awoke with sever leg cramps after first treatment, did not use again. I called advising of spasms, owner said spasms cant be caused by his equipment. I had my wife there to make sure i was putting leads on correct place, this time he had me put them in totally different place. I did get relief of spasms that day. But no further contact.
I called owner again, i asked for detail treatment plan, with expectations on daily / weekly increments, have not heard or received any treatment plan. (this is almost 6-8 weeks from start) and only 2 treatments!I ( btw i am a healthcare professional under treatment)
I packaged equipment up labeled return cod to arpwave, and contacted my insurance stating do not pay or authorize payment. This is very complex equipment, with lead placement crucial to any patients treatment.
If the company is only after money they should at least be held accountable for incorrect treatment. Most patients are at their last resort, not looking for more complications. I have full documentation of contact dates, voicemails, and so on, so i can back up what i am saying. I cannot put a lost dollar amount yet, for i have not received bill yet.
Official Responses from ARPwave ClinicBy: On: October 16, 2012
I am surprised by the comments made. Immediately upon concerns from the consumer we agreed to let them rent the system rather than license it( at their request) for a month to see if it worked for them. They were fully aware that the rental would be $750 for the month and the deposit of $1000 would be returned when we got the equipment back. Within 2 days we were informed they did not even want to try it and were filing a chargeback with their credit card company. WE agreed we wouldn’t fight it, but once started we couldn’t reverse the charge till the CC company cancelled the chargeback. We contacted the CC company numerous times and also our servicer with no luck. After a month the CC company finally deposited the funds into the clients account and they then returned our equipment. I don’t know what else we could have done for them. WE refunded their money in its entirety – Offered a trial of the service when they already had contracted for a full License. WE have helped people all over the world and are very concerned that our customers are dealt with fairly.
Most Recent Reviews About ARPwave Clinic
2nd Response from Denis Thompson – Owner of ARP Wave
Complaint Filed By: Denis Thompson
On: July 7, 2014
2nd Response from Denis Thompson – Owner of ARP Wave Mr Dexter is a crook and a pathological liar and...
The Next Wave In Crime!
Complaint Filed By: Clara
On: September 10, 2012
Reported Losses of $2,000.00
ARP Wave is a shameless group of con artist that is scamming those that have looked to them for help...
I have been having a great deal of pain in my right knee for a few years
Complaint Filed By: Dr. Lyndon Parker
On: December 5, 2011
WRPwave Clinic, 7721 145 Street West, Applevalley, MN 55124, (925)705-7659, Denis Thompson, Jay Schroeder, (Phil Archer therapist). I have been...
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