ARPwave Clinic Complaints
ARPwave Clinic RatingsAverage Rating: 1.00 out of 5
Based On: 3 Reviews
Number Of Comments: 36
ARPwave Clinic ReportsReported Losses: $1,967.00
Average Reported Losses: $655.67
Most Recent ARPwave Clinic Complaints
Poor Customer Service By Owner
The arpwave therapy was offered by my pudendal nerve surgeon. He did advise he had not much experience with the company, or its results, but that my condition was so bad, maybe it would help. He had no affiliation or payment after i asked. I called the number on the flier, was sent the machine quickly. Was told i would hear from field rep the next day to set up one on one setup and daily therapy. 1-2 wks went by nothing.
Called company, they acted surprised i had not heard from their rep. 1-2 wks go by again. I call demand no charge to my insurance and cod return of equipment. The next day their field rep calls to set up appt. I missed call from rep next morning not feeling well, never heard again.
On the day of my son’s wedding i received call from owner ( a saturday), saying how hard it was to reach me, and demanded his expensive equipment back. I had not heard from company prior to conversation with rep as stated. I returned call promptly that day and chewed person who said he was owner out. He took on my case personally. We skyped once, tried to put me through a series of tests with leads, said he could fix me. He asked for insurance info, then never heard from him again.
I awoke with sever leg cramps after first treatment, did not use again. I called advising of spasms, owner said spasms cant be caused by his equipment. I had my wife there to make sure i was putting leads on correct place, this time he had me put them in totally different place. I did get relief of spasms that day. But no further contact.
I called owner again, i asked for detail treatment plan, with expectations on daily / weekly increments, have not heard or received any treatment plan. (this is almost 6-8 weeks from start) and only 2 treatments!I ( btw i am a healthcare professional under treatment)
I packaged equipment up labeled return cod to arpwave, and contacted my insurance stating do not pay or authorize payment. This is very complex equipment, with lead placement crucial to any patients treatment.
If the company is only after money they should at least be held accountable for incorrect treatment. Most patients are at their last resort, not looking for more complications. I have full documentation of contact dates, voicemails, and so on, so i can back up what i am saying. I cannot put a lost dollar amount yet, for i have not received bill yet.
Official Responses from ARPwave ClinicBy: Denis Thompson On: July 7, 2014
2nd Response from Denis Thompson – Owner of ARP Wave
Mr Dexter is a crook and a pathological liar and this complaint is entirely false. I normally do not respond to this sort of trash but it angered me so much after reading this I had to respond. This man has had our $18,000.00 piece of medical equipment at NO CHARGE since 3/4/14 when we sent it to him on his doctors recommendation to see IF we could help him. We could NOT reach him until I finally got him on May 20th and he told me no one had contacted him which was true since no one could contact him. The only reason he called me back is I asked for our equipment back since it was clear he did NOT need therapy. He set an appointment with me with the understanding we would do one treatment and if it did not work he would send equipment back the next day. If it did work which I was pretty confident it would he would go into treatment for his so called chronic pain. He set an appointment with me since I agreed to work with him which I normally never do. He rescheduled this appointment 5 times to the point I told him look all I am trying to do is see IF our therapy can help you. Keep in mind this man has had our equipment AT NO COST for two months. There is not one of your readers who would do this in an effort to help someone. We finally had our first appointment after numerous reschedules as you will see in the below text history. In the appointment he stated he had SEVERE pain and spasm on a scale of 10 a high 8. After the session he had virtually NO pain.
He was to sleep with the device that night and text me in the morning. He did not and it took me another 3 days to get back to him. He is a pathological liar and has no idea what he says from one conversation to another. I have cut and pasted his entire text message history to show the full truth not this crooks version. After seeing this complaint I requested AGAIN he send our equipment back which he says he did but when asked for verification he gives no response and I requested he take this complaint down. He refused so I contacted our attorney and told Mr Dexter we would take legal action against him if he did not respond. He did not respond so this now is the beginning of a very costly action against this crook. We have NOT been paid a dime. We have NOT filed ANY insurance claim so we are the one who should have the complaint. I think your service is a great service but it should also protect companies who are being extorted by crooks like Mr Dexter.
Here is the text history
Tuesday May 20th 11:52 ( Has had our equipment since 3-4-14 we have not been able to contact )
Dennis, This is Donald Dexter. You left a message stating difficulty connecting. I left you a VM on 5/13/14 advising Skype set up, my daughter even showed me how to send you a Skye message which we did. Never heard from you.
I did cancel my procedure after our discussion that weekend, but now am reconsidering due to no treatment with your product.
You can reach me at the number you have listed or text me back.
Honestly I could be your best salesman/performer, if this is the best service you have.
Donald i honestly never received any message. Weird. When are you available?
Tomorrow morning 9am my time would be best, or this evening 6pm my time if not to late.
Let me know what works best for you.
Lets do 6 tonight
What is your Skype address?
That is a good question.
I will have to look, and get back to you
What I see is listed as Donald Dexter I input my mobile # is that how you reach me
I have you listed as ARPwave is that correct.
That is the address we sent message to before.
We tries your cell 1st, but got message unreachable
I will have my daughter present to help I hope.
On Skype my address is denis.thompson you obviously were not contacting me
Can we do 5?
Actually something came up can we do tomorrow ?
You name the time?
Are you home during day
9 in morning work?
See you at 9
Dennis here is a copy of our prior attempts to contact you.
Will see you @ 9am
I hate to ask yet again, but the nature of this condition robs you of you sleep and quality of lid.
I have finally been able to get about 2 hr of good sleep and can barely keep my eyes open.
Can we try in a few hours ?
I really need to get this done, my son is getting married on Sunday but with no rest I don’t want to ruin his day.
Let me know a good time
12-1 pm if that works, otherwise my daughter gets home around 6.
She can help , and remember, that way she can make sure I am doing things right.
Once the pain and spasms kick in it is so hard to focus on anything but the spasms and pain.
Today is my anniversary and I’m not even going to spend any quality time with my wife, that is how bad this condition gets.
I’m sure you know the suicide rates with Pudendal Neuralgia is extremely high.
I’ve been saving lives for almost 30 years and had never treated a patient that I know of with this condition. In Emergency Medicine, sometimes we don’t get to ask a lot of questions, by the time they hit our doors it’s life Saving mode, I truly didn’t believe the stats when I was first diagnosed 2 yrs ago, but I do now
Lets do 7 after your daughter is home
Just woke up, so should be in better position to complete
Send invitation to denis.thompson add me to your contact list on Skype
Ok just pulling up. Give me a few minutes
Are you on line
Did you add me?
What is your Skype name
Says I need Skype credit
Just sent request to you
Blk paddles for both or red/blk paddles
Black on inside red on outside
Donald have not heard from you. You told me you would text me when you woke up with the number of pain
Just woke about an Hr, ago.
1. Pain 1-2
2. Slept more than have in 2 yrs, but fatigued.
3. Best, least painful BM in I can’t remember.
Let the Therapy continue.
Great to hear
Just advise the plan.
If you want to Email me a plan
Please email me your insurance information. My email is denis.thompson@arpwave. com. I will have our billing service contact your carrier to see if your policy covers DME
TODAY repeat what we did last night
I will take picture front and back on my iPad so is clear of card
Did you send insurance info?
Here it is
f that isn’t clear enough, will resend with iPad
May need a ride,
Will let you know
What is your date of birth the insurance company requires
What do they need with my Info?
They’re not insuring me
Your clear bra came today
This is Denis with ARP WAve we are trying to get you covered
I am having severe spasms, now down to below knee upper calf region.
Getting ready to head to Dr.’s appt.
Maybe we can Skye later, my wife is home and can help and make sure I have pads I right location
I thought you where my son, on DOB question.
Spasms info is correct
Do not continue with insurance Authorization until I talk with my Surgeon.
Your machine has made condition much worse.
I thought when we worked with each other on Skype your pain went from a 5-7 to 1-2 was that not the case?
The ARP if used under our supervision can not make any condition worse
Call me after 5:30 pm my time
Are you available?
Are you available?
Yeah what’s up
We need to talk about your therapy
I’m waiting on a call From my surgeon.
I’ll call when done
Can you call on Sat.
My wife works nights and gets off around 6am
She usually is up by 10-11am my time.
I’d like her to be present so she can make sure I am putting leads in correct areas, and any further instructions.
By mid-day my pain causes my thought process / forgetfulness etc.
Or Skype, so we can put on big scream
My wife says 10:00 – 10:30 our time works best
10:30 am Saturday?
Can we do Sat night?
We have grand kids I think until 6-7pm
Say 8pm my time if that works, or we can do Sunday morning?
8 is perfect on Sat night
Are you ready?
One lease came off during night.
Will re run tonight with better protection over leads
How do you feel? Number?
So not sure when lead came off, I presume early in night.
That is MUCH better than normal correct
About same. I just woke up when I sent the message.
So you get up daily at pain of 2-3? I thought it was 8-9
Been up 1-1/2 hr now and pain at least 5-6, searing pain setting in and will be done for the day before 2pm
Muscle spasms in Lt Glut. / posterior upper Hamstring, pain into medial upper thigh /groin.
I will repeat the process tonight and make sure I have pads more secure.
The pad on lower back is the one that came off.
Put pads on where we had last night when I treated you and power to 2 it should knock out pain
How long do I leave it on?
Has been on for just over Hr.
Taking it off, so I can get in pool.
Will redo tonight or sooner if needed
Burning pain 1-2 today. Yesterday did lower pain to back to baseline, with leg thigh/Hamstring spasms resolved @ # setting as you advised.
Repeat you are on target
Set @ 1.5 over night.
As stated pain better on waking, but entire leg into foot feels like just after pulling a muscle, tight, sore. Soreness goes all the way to posterior aspect of plantar region of ft.
I assume fatigued from rapid fire of equip.?
Sore is good pain is bad
If its expected from treatment, good.
If not expected from machine bad, because this is new, without Provocation
It is expected you are finally working your muscles
Is similar to episode I had day of visit to my sureons, but nowhere near intensity.
That is good to know.
How often do you want to Skype?
Can you email me a plan, including what to expect (. ie @ 1st wk, 1st month and so on)
I understand each PT is different, just need to gear my head & advise my Doc’s as treatment continues
Sure will work up for you
Please contact me asap
Your machine has been sent back and I have contacted my insurance as to any attempt to bill for services not received.
We HAVE NOT BILLED YOU OR ANYONE AND YOU HAVE HAD OUR EQUIPMENT FOR MONTHS. Do you think that is fair? Where did you send equipment? When ?
I read your complaint on line. All I have done is try to help you and after every session you have told me you were better. Please take your complaint down and tell me where you sent our equipment
You at least OWE me this
I am surprised by the comments made. Immediately upon concerns from the consumer we agreed to let them rent the system rather than license it( at their request) for a month to see if it worked for them. They were fully aware that the rental would be $750 for the month and the deposit of $1000 would be returned when we got the equipment back. Within 2 days we were informed they did not even want to try it and were filing a chargeback with their credit card company. WE agreed we wouldn’t fight it, but once started we couldn’t reverse the charge till the CC company cancelled the chargeback. We contacted the CC company numerous times and also our servicer with no luck. After a month the CC company finally deposited the funds into the clients account and they then returned our equipment. I don’t know what else we could have done for them. WE refunded their money in its entirety – Offered a trial of the service when they already had contracted for a full License. WE have helped people all over the world and are very concerned that our customers are dealt with fairly.
Most Recent Reviews About ARPwave Clinic
The Next Wave In Crime!
Complaint Filed By: Clara
On: September 10, 2012
Reported Losses of $2,000.00
ARP Wave is a shameless group of con artist that is scamming those that have looked to them for help...
I have been having a great deal of pain in my right knee for a few years
Complaint Filed By: Dr. Lyndon Parker
On: December 5, 2011
WRPwave Clinic, 7721 145 Street West, Applevalley, MN 55124, (925)705-7659, Denis Thompson, Jay Schroeder, (Phil Archer therapist). I have been...
- Click Here To Search For More ARPwave Clinic Complaints