Farm Fresh Supermarket Ontario Complaints and Reviews
Last Updated On: August 1, 2017
Business Name: Farm Fresh Supermarket Scarborough
4466 Sheppard Ave E
Scarborough, Ontario M1S 2V7 Canada
Customer ServicePhone Number: 416-321-1038
Corp Email: firstname.lastname@example.org
Corp Website: farmfreshsupermarket.ca
RatingsAverage Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 0
Damage ReportsCurrently No Reports of Damages.
Most Recent Review
Misleading Food Label & Fraudulent Presentation
My wife and I were shopping for Basa Fillet in this supermarket. The label in the package indicated that the weight of the product is 0.33kg. After payment, we found out that the cost was higher than expected.
We asked the cashier, she said because the scale she uses is in pound. However, 0.33Kg is only about 0.7Lbs, and we were charged 1.3lbs. The cashier then stopped talking to us.
We took the package to the Customer Service. The cashier gave us the same story at first. And we said even converted to lbs, it is still less than a lb. Then the cashier said because the 0.33Kg is net weight before the packaging done by their supplier.
But the packaging is only a thin plastic bag and no way it weight more than the fillet.
Then she said the store has no idea what else is put into the package by the supplier and stopped talking to us.
We asked for refund, but then we were denied of the refund, and can only exchange for something else.
Our concerns are:
1. Something fishy about their scale
2. If the scale has no problem, then the label on the package and the sales signage are misleading and is a fraud.
If we didn’t stop to check the receipt, the store would have gone away with their misleading or even fraudulent presentation.