ALDI Complaints and Reviews
RatingsAverage Rating: 2.00 out of 5
Based On: 2 Reviews
Number Of Comments: 3
Damage ReportsCurrently No Reports of Damages.
Most Recent Complaint
Treatment of Employees over Customers
My daughter works for Aldi. She’s a hard worker, and a kind person. She was positioning a pallet of groceries and did not see a customer. The Customer became very irate and said essentially “D**n, I was trying to get some water and your in my way.” My daughter apologized and offered to get the water for her. The customer said “No, I can get it myself” and started Cussing out my daughter. No employee deserves to be so Blantly mistreated by a customer.
The customer asked for a manager. The manager promptly chewed my daughter out in front of the customer and the whole store. She was only trying to explain what happened. She told the manager she felt like she was being harassed. She then apologized for saying that in front of the customer. He told her to shut up.
The next day her and her manager spoke to the district manager. The district manager said “The Customer is always right” and she had to learn to get along with the manager, which I might add by the way has had numerous complaints by employees of his mistreatment of them.
First, no the customer is not always right, I know, I am a retired MSgt from the Air Force. The district manager said my daughter did not apologize enough. Why didn’t the manager apologize? Mis-management and probably why Aldi can’t keep good employees.
I will never support this store for the way they treat their employees. Clearly a lack of leadership at all levels. My daughter apologized, the manager should apologize for his part. No customer is not always right and the employees DO NOT deserve to be mistreated, cussed out, especially when employee offered to get them their product.
Very unhappy with Aldi’s behavior. No leadership whatsoever in my eyes.
Aldi – Delaware Ohio