International Home Complaints and Reviews
Last Updated On: August 10, 2017
RatingsAverage Rating: 1.00 out of 5
Based On: 1 Review
Number Of Comments: 0
Damage ReportsReported Losses: $240.00
Average Reported Losses: $240.00
Most Recent Review
Umbrella Cover Replacement Impossible! Buyer Beware!
I have a Hayneedle – model # ihm 287 10′ Cantilevered Patio Umbrella. The fabric top is tattered and I wanted to get a new one.
I contacted Hayneedle, who said they did not have any replacement covers. They referred me to International Home Miami, who they apparently buy from, and they said the same thing.
I asked them why they did not have, or could not get replacement umbrella covers. They told me they are not available… Ever.
I asked them what they would tell their customers to do when their covers wear out. They said they should not wear out in a year, and people should just buy a new umbrella. I told them, using their logic, that I guess I should buy a new car when the tires wear out.
Anyway, they then offered to sell me a whole new umbrella for $290.00. I said I already have the umbrella, and it would be a waste of money buying the whole umbrella instead of getting a new fabric cover, for what I guess should be around $50.00.
So beware of buying any of these patio umbrellas, unless you are assured a replacement cover is available! These things are probably made in china, where sales of units is more important than customer service.
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International Home Miami Imports & Exports - email@example.com | 855-875-0878