SendFlowers.com Complaints

Sendflowers.com SnapShot

Last Updated On: June 20, 2017

SendFlowers.com Contact Information

Business Name: From You Flowers LLC
Corporate Address:
455 Boston Post Rd #6
Old Saybrook, Connecticut 06475 USA

SendFlowers.com Customer Service

SendFlowers.com Phone Number: 800-549-5670
Corp Email: assist@sendflowers.com
Company Contact: James Amendola - Operations Manager
Corp Website:

SendFlowers.com Ratings

Average Rating: 1.07 out of 5
Based On: 48 Reviews
Number Of Comments: 41

SendFlowers.com Reports

Reported Losses: $1,440.19
Average Reported Losses: $30.00

Most Recent SendFlowers.com Complaints

Is SendFlowers.com a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Florists & Nurseries Directory ListingFrom You Flowers LLC Listing

Fraud - Should be investigated!

I ordered flowers from this company to be delivered on the Friday before Mother’s Day, and utilized the “same day delivery” offer on their website. About 30+ hours later, when I discovered the flowers hadn’t been delivered, I contacted the company.

First off, I was placed on hold for almost 30 minutes before I ever spoke to anyone.

After I got ahold of a “customer service” rep, named Cheyenne (allegedly) , I was told that the local florist in the area of delivery, had rejected the order, but yet no one had called nor emailed me to let me know.

Now it’s Saturday, the day before Mother’s Day, by the way. She offered me 20% off of my order and to have the order delivered by Tuesday, May 16, which is 2 days after Mother’s Day, and to have the bouquet “bigger and more lush” than the original from the order.

After some haggling, and being placed on hold 2 more times, the best she could offer was now offer me 50% off my order. And the re-delivery was supposed to happen on Tuesday.

Then I found out two things. #1 – the 50% off was only off the order price, excluding the shipping charges, which was most of the expense; so the money they were willing to take off my order was only around $10.00. #2 – they couldn’t or wouldn’t provide me with a tracking number, or even the name of the local florist in the area my mom lives that would supposedly be doing the delivery and filling the order (for security purposes).

So after all this, including being on the phone with them for now 45 minutes, the best “you” can do is offer me $10 off my order, have it delivered 2 days AFTER Mothers Day and by an unknown florist after first said florist rejected the order?

I told her to forget this, I don’t trust that they’ll do it and they gave me nothing to feel I could trust them, they already caused me to have nothing to be sent to my mother because of their EXCUSES and most likely, lies and cons. I demanded a refund, and once again was told she needed to talk to her supervisor and “please hold”.

After yet another eternity it seemed on hold I was told they will refund the money, but it may take ” a few days to show up” and they would email me an confirmation on the refund.

Again, no professionalism as they couldn’t provide a confirmation on the refund so I had to “take her word for it” that I’d receive an email. Not only did they leave me without fulfilling their obligation, they took my money when the order was placed, left me with no way to order from a legitimate company because it was too late; they didn’t even offer anything to try and compensate for their many mistakes.

I certainly wish I’d read the reviews and not ordered until I did so. Lesson learned – unfamiliar company = read reviews.

I believe they are a scam and just take people’s money and half of them never confirm delivery, so they just scam the money and onto the next dummy.

15 Most Recent Reviews About SendFlowers.com


More About SendFlowers.com

Alternate Website Address: fromyouflowers.com | Tenth Avenue Commerce

Submit a Complaint or Review For SendFlowers.com

Leave a Reply

41 Comments on "SendFlowers.com"

Notify of
Sort by:   newest | oldest | most voted

DO NOT USE THIS SERVICE
I ordered a balloon bouquet for my Mother’s 91st birthday. It was not delivered. When I called – 3 times during the day for the status – I was told ‘the florist we placed the order with does not answer their phone’

DO NOT use this company. I ordered flowers for a funeral and they were never delivered. Had an excuse for everything. WARNING if you need flowers do not use.

I ordered flowers on Friday, May 11, 2017 at 1:15 pm, through sendflowers.com, which went through fromyouflowers, LLC. I was told they would be delivered on Sat. May 12, which is when I chose. These flowers were to go to an aunt, but not just any aunt! This is an aunt whom I never knew in all of my growing up years, and we just found each other 3 months ago. An aunt that I really wanted to pamper, and show my love, gratitude, and respect to. I’d never got to celebrate “her” on Mother’s Day, and since I couldn’t… Read more »

Sendflowers.com are scam artist and will be held responsible for stealing money from people.

Ordered an arrangement to be delivered the next day, in time before Mother’s Day, website states ‘same day deliveries’. I checked with the recipient and they had not received the arrangement. I called customer service and was told the delivery was not scheduled to be delivered until Tuesday (two days after MD). Then I was placed on hold, and then they contacted the local florist that was supposed to arrange/ deliver and then I was told that they needed to contact a new florist because the original florist could not deliver to recipients area….had I not called I would not… Read more »

Do not bother. They delivered flowers , nothing like what was ordered. Do not use this service.

Horrible company….never delivered flowers on the day I requested. Do not waste your time or money…

Do NOT use this company. One excuse after another for why they didn’t deliver what they promised. 1st BS excuse… too remote, no local florists. I told them it was my home town and there were TWO florists within a mile of mom’s house. 2nd BS excuse… no delivery person. I told them the delivery guy at the nearest florist was a childhood friend and offered to call him. So they said the only thing they could do was to send me to a DIFFERENT website and I could order a more expensive bouquet and have it delivered a day… Read more »

Embarrassing arrangement was sent! Paid $50 and was livid when I saw what was delivered! I was offered $15 gift certificate! I am hoping to recoup some of the money lost. I will warn everyone I know about this terrible company!

I ordered some flowers for my grandmother’s birthday and requested they be delivered on a Saturday. She never received them. I called to see what the hold up was and they tell me they were unable to send flowers to her area because of an issue with the local florists…that was the only explanation. They reassured me they would be sent to her Monday (today)….At 4:30pm my aunt tells me the flowers never arrived for my grandmother. I call again and they tell me, after a 20 minute hold, that the flowers couldn’t be delivered because there were no florists… Read more »

comment image

What she got vs. what I ordered. This was a premium arrangement for a new baby girl… NOT A VALENTINE! Cannot believe they can do this!

DO NOT WASTE YOUR TIME! I thought I was ordering these gorgeous flowers for my moms 50th birthday, on top of that I order the premium! Of course my mom thanked me for the flowers & when I asked to see a pic because I was excited to see how they turned out.. I WAS FURIOUS! I immediately called SendFlowers and expressed how upset I was. They offered to resend another batch or 20% off my next order. I will NEVER order from this website again for their false advertisement! Long story short, I was able to get the number… Read more »

Never again, what you pay for is not what you get, even after a supervisor call and a promise to deliver the right order..not what I paid for, let’s see if I get the refund I was promised

sent a plant to my mom for valentines day. Received an email saying the plant was delivery yesterday 2/14 BUT IT WAS NOT! IT DID NOT GET DELIVERED UNTIL TODAY. 2/15 FAIL!!!! WILL NOT USE THIS COMPANY AGAIN.

Never again! I sent flower to my wife and they didn’t deliver lost $236

I ordered flowers for two coworkers and neither were delivered. I called twice and both time was told they would look into it and call me back. That has not happened. I demanded a refund, but have not received one. This company sold $82.22 from me. I notified BBB.

I ordered the Best Wishes Mixed Bouquet, which has beautiful red, yellow, green, purple flowers in a round vase with rainbow ribbons tied to it, for my mother who had open heart surgery. I ordered it to show up the following day, which I paid extra for. It did not arrive, so I called to find out why, was told that the florist tried to deliver it, noone was in the hospital room. The day it was to be delivered the day after her surgery, no way she wasn’t there. Was told they would try again the following day, guess… Read more »
I am upset with myself for not finding this list of complaints prior to placing an order with this company. Like so many others I spent much time searching the site for the perfect arrangement. My granddaughter had surgery. Her favorite color is purple. I found the perfect rectangular basket containing two purple violets adorned with purple ribbon and two little butterflies. Perfect for her, I even add a small box of chocolates to the order. Her mother sent me a photo of it when it arrived. I WAS LIVID!!!! It was instead all done in ORANGE!!! A round basket,… Read more »

comment image comment image OMG…DO NOT DO BUSINESS WITH THEM!!!! I ordered some flowers for my mom’s birthday and what they sent looked nothing like the picture. I also paid $80 for the premium arrangement. I emailed them the pic of the what my mom received, and they were offering me $20 to gift certificate for a future purchase….WTF

Take a look at the pics: the pink roses/vase is what I thought I was ordering. The orange/magenta color arrangement is what my mom received.

I ordered flowers to be sent to my daughter’s 40th birthday. When the flowers arrived I was very upset because I ordered the premium package. When I placed the order I had we options to choose from. I went with the 3rd option the most expensive. What she got was a small arrangement in a clear vase and the water was dirty. When I called to complain I was told I could get a 15% discount but that would still not get me even to the mid range. By the 3rd time they had gone up to a 40% .… Read more »
I am away from home on military duty and ordered flowers to be sent to my wife for her 50th birthday at her work today. When I was able to get online late the afternoon that they were to be delivered, I saw the email that they had sent that morning that they were unavailable to make the delivery that day and would offer me a discount and deliver them the next day. I called them to cancel and they offered to give me a 25% discount on the next day delivery, however the event was missed at that point… Read more »

I ordered flowers early in the morning for same day delivery for my mother’s birthday. She never received them. They gave me a 15% refund and are suppose to deliver again. We’ll see. I can’t comment on the quality of flowers as we didn’t receive ours but to everyone out there-don’t count of their same day delivery service. I read lots of bad reviews but thought maybe it wouldn’t happen to me. I was wrong..

Does not deliver on time or what they promise.. placed order 12/13 for delivery 12/17. I get,an email around 4:30 pm the 17th stating sorry we weren’t able to deliver your order, but we will deliver it 12/19. 12/19 by 6:30pm order finally arrived…not exactly what I ordered and best of all, IN PIECES?!. RIP OFF…

My order of a plant basket supposedly with some flowers according to the photo online, it’s called classic dish garden, it came with dirty basket and dead moss, and no Flowers. The multiple customer care reps sent – will be redelivered then oh no will give some credit to your account. Today I decided to use the credit in my account to make another purchase (I have no choice as no refund is permitted), in the beginning of the purchase, I was given free delivery code, as I continue I have to key in code for my account credit, at… Read more »
I ordered some balloons a week in advance for a party I was hosting, and they didn’t show up. I called an hour before the party and they kept me on hold for 30 minutes and then told me that they couldn’t fill the order that day, but would do it the next day. I explained that the order was for a party that night, and they said “yes, but we can deliver tomorrow.” I said that this was terrible customer service and asked what they could do to fix the situation. They said “nothing.” So, I canceled the order… Read more »
wpDiscuz
Close

Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails