HFC Beneficial Complaints and Reviews
Last Updated On: April 8, 2017
RatingsAverage Rating: 3.00 out of 5
Based On: 3 Reviews
Number Of Comments: 22
Damage ReportsReported Losses: $5,030.43
Average Reported Losses: $1,676.81
Most Recent Complaint
Charging for their mistake
March 7, 2014, we received a notice that our account was past due and that we owed actually about $29 more than what our payment was. In reading the letter, it appeared that it had something to do with the optional life insurance, but nonetheless, I checked with our bank to make sure the payment we had made on February 27th (not due until March 16th) had cleared. It cleared March 4th. I called the customer care number at 1-800-365–0175.
It turns out that they supposedly sent some letter out the end of December stating that due to a system malfunction, the optional insurance did not get properly credited and that our payment went only to principal and interest. We now owed the $30.43 that did not get paid towards the insurance. The letter and our payment credit for March 16th had crossed, so now we only owed the optional insurance amount, but if we did not pay that by March 16th, we would be assessed a $15.00 late fee and they would also report us to the credit reporting agencies.
I said that it was not our fault that they misapplied portions of the payment. We are not responsible for that. They insisted that we were. I hung up dissatisfied with how this was handled, knowing that they had me unless I was willing to avoid the late fee by giving in and paying them an amount which should have been adjusted internally. The second mortgage loan we have with them is a set monthly fee with the chance of getting the interest lowered each year for paying on time. You can count on the amount to always be the same unless it goes down a bit at the beginning of the year. I do not budget for sudden unknown increases in set loan payments that are not any fault of my own, so am very upset that now I have to scrounge up an additional amount that they should have either written off or adjusted within their own company. I wonder how many others that did receive this letter (which we never got) just went ahead and paid it? It does not seem right to me that they can get away with this.
If I am offering a service to someone and incur additional fees after a contract has been agreed upon, it is up to me to fix or write off if the expense of my service exceeds the amount agreed upon, not charge the person more money.
I have reported this to the Idaho State Attorney General Office as well as Consumer Affairs. I attempted to report it to the Better Business Bureau but find out that they have no ratings with them.
Most Recent Reviews
How Can This Be
Complaint Filed By: Molly Walker
On: September 17, 2013
Rating: 5 out of 5
Reported Losses of $5,000.00
In may of 2008 i got a loan of $10,000 from HFC Household Financial they took $188. From my checking...
have paid for 20 years
Complaint Filed By: kathya
On: July 5, 2012
we have had a hfc account for over 20 years, and its gone down 1,200 in 20 years, I have...
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