Indianapolis Power and Light Complaints and Reviews SnapShot

Last Updated On: June 21, 2017

Contact Information

Business Name: Indianapolis Power & Light Company
Corporate Address:
2102 N Illinois St
Indianapolis, Indiana 46202 USA

Customer Service

Phone Number: 317-261-8111
Company Contact: Kenneth J Zagzebski - CEO
Corp Website:


Average Rating: 1.50 out of 5
Based On: 2 Reviews
Number Of Comments: 3

Damage Reports

Currently No Reports of Damages.

Most Recent Complaint

Is Indianapolis Power and Light a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Disconnecting my power was the worst.

I had some previous issues with IPL but disconnecting my power was the worst. I was 2 weeks late on a bill in the 13 years living at my residence and paid it off. The following month I received a disconnect notice and called IPL and they stated it was a mistake and they had sent that out before payment received. I paid my current bill then 2 weeks later a IPL truck pulls into my driveway and tells me I owe money on my bill and that they are shutting my power off.

I immediately called IPL and the receptionist was quite rude as I was trying to get my power back on. She put me on hold as she seen where my bill was paid up but noted there is a discrepancy from another month and they would need $190 to get my power scheduled to be turned on. She noted that it could be 48hrs but would try to get back on before 7pm she also stated they called me multiple times and sent me emails, that’s a lie I checked and told her this but again she could care less. I paid this amount as I had no other options to argue.

She also told me I have to pay a deposit of $280 for them coming out to turn my power on. I argued again but again she had no response and ask me how I wanted to pay this. So now my bill is $490.

IPL is absolutely unprofessional, uneducated in handling business systems and protocols concerning customer service. Unfortunately we as IPL customers have no options but to pay or lose electrical services. Something needs to done with IPL services.


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3 Comments on "Indianapolis Power and Light"

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IPL is the worst. On budget at $148, raised to $174, raised to $191. 7% increase in usage equals 23% budget increase… hmmm…. me smells a rat.

My current charges for the past month is $161.21, I live alone in a one bedroom apartment, most of the time I’m not even home. people I know who live in 4 bedroom houses full of kids abusing electricity, 24 hours a day somebody is aways there using electricity, but I pay twice as much as they do and I’m hardly ever home, when I am home, I stay in my bedroom with the lights out, 98% of the time I only use my TV. my bill is usually over $160. So how is this possible? I’ve tried calling customer… Read more »
I am wondering why my bill is so much higher when I haven’t changed general use. I am 72 years old, on social security, I have health issues and am not working. I support my adult daughter who is between jobs. My rent, utilities and internet bills take my entire monthly amount. I have very little money left for groceries and other necessities. My daughter’s income bought groceries and other necessities between the 3rd of each month. Without her help…we have nothing. With one week to go before SS is deposited into my account, I have less than 7 dollars.… Read more »

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