Duke Energy Complaints

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Last Updated On: April 18, 2017

Duke Energy Contact Information

Business Name: Duke Energy Corporation
Corporate Address:
550 S Tryon St
Charlotte, North Carolina 28201 USA

Duke Energy Customer Service

Duke Energy Phone Number: 800-521-2232
Company Contact: Lynn Good - CEO
Corp Website:

Duke Energy Ratings

Average Rating: 1.38 out of 5
Based On: 25 Reviews
Number Of Comments: 14

Duke Energy Reports

Reported Losses: $358,250.02
Average Reported Losses: $14,330.00

Most Recent Duke Energy Complaints

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Category: Energy Directory ListingDuke Energy Corporation Listing

Someone just requested service at your location

I called last Tuesday (4/11/17) to pay my bill, I learned that I had been kicked out of the system because someone requested service at my address. I called and spoke customer service rep1, then I called my landlord and found the person name whom started the services and he informed that I still live there. Of course the she was sorry.

Then I called back and spoke with customer service rep 2, he created me another account number and someone will call me back in 24-48 hours to complete the request.

Something told me call back later on that day and I spoke with customer service rep 3, which she told me that I will need to pay the remaining balance and deposit (which is higher than what I paid before), since the account was taken out of my name the balance went toward the bill. But someone will call me within 24-48 hours to complete.

Ok 24-48 hours rolls by, no phone call, so I call on Friday (4/14/17) and the office were closed. I called back today (4/17/17) and spoke with customer service rep 4 (she was so amazing and very helpful) she was the only smart enough to let know me know I needed to call Equifax to verify my ID.

So I did that and call Duke Energy back as requested. I spoke and spoke with customer service rep 5 (which he was not very helpful at all) he asked if I were ready to take care of the balance and the deposit. I informed him that I was told that deposit was going to be billed and possibly be lowered and to me he was talking out of the side of his mouth, So I asked for his manager. He proceed to say that there is no manager there and that they are pretty much the same as title wise. I said to him there is someone over you and I want them now. Of course I was placed on hold again.

I spoke with customer service rep 6, she was kind and sorry that this has happen, and placed me on hold again this time it was longer and then she proceed to help me. They wanted my money, but I said to her what I am I paying on and there is nothing in my name. So I am not giving no money do you understand me. She stated that this do not happen often, but maybe the person provided the wrong address and by law they have to provide services the address requested. They do not have no way of knowing who live there and moved out.

Well I feel that should do a better job on checking the information. If someone would have called 24-48 hours as stated then I would have known to call Equifax last week and had my part taken care of… Its that simple to stop someone’s services.

Someone needs to pay close attention, I am sure that no one wants to pay for something that they are receiving. I don’t know what she will do once she found out, but she going to have a mess on her hands. There is nothing that can be really done about Duke Energy, its a free for them and we are the ones that have to put with it, like it or not.

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I was a customer of Duke energy for 9 years. I always paid my bills on time. In 2014 I rented my house for couple of years. Now I am moving back to my house. When I called Duke energy to get the electric service in my name, they asked for $455 deposit!!! I asked them why they request a deposit, I’m not new to this company and I always paid my bills and my credit is fair but they could not give me any reason!! They just charge the customers high deposit for no reasons. I am asking the… Read more »
Hace unos meses llame para que se conectara la luz aun garage y despues hize como 5 llamadas mas para saber la razon no me ponian el servicio siempre me decian que sus registros mostraban que lla estaba conectada,dias despues el cobro de la casa tenia cargos de coneccion y era otro numero de cuenta,es cuando me di cuenta que DUKE POWER SE EQUIVOCO HIZO LA CONECION DONDE NO ERA .llame y les dije que era en el garage no en la casa nunca autorize que hizieran eso porque tengo como 15 años sin interupcion .Como no fue mi culpa… Read more »
Now wait till your power goes out! Moved from Balsam area and had Duke Power. Never had an outage in 2 years. Moved to Flat Rock area and now under the gun of Duke Energy, totally different ballgame. Power kicks out almost every day!! Call and they say they have no info of power outages in the area. Never send anyone to check. Last night had power go out this time 7 hours!! SEVEN HOURS!!! Recording said, vehicles have been dispatched to check out the problem. My whole neighborhood was out. After seven hous a truck came down the road,… Read more »

I paid my bill as agreed and notice my account was hit twice. At first CSR Quin tells me I have to wait 30 days mean while my account sits in the negative. I ask to speak with a manager and Ty says she is the manager. I explain again that my account was hit twice. They blame me for it and tell me that since there is a remaining balance that there is no way to refund my money. So I’m stuck with no $$$ until next pay period and my account in the negative realloy thoughtless…..

There are only 2 of us and we have a small house in Florida . During the months when we don’t even use the air , Our power bill was nearly $600. When we called to speak to somebody , they told us all the ways to cut power . They sent somone out to check the meter and said it must be the A.C. … We called our A.C. serviceman … He said our system was working fine and there is no way it would cost this much to cool the house . We paid for an audit and… Read more »

Worst customer service.

My mom had her service disconnected which I understand if you can’t pay for service you don’t get it..however her power bill has been paid in full for a day and a half now..still no power..she is 70 yrs old I know she isn’t Duke.energy’s only customer..but when she makes arrangements to go home cause she thinks she has power then has to spend the night…and all day today so far..that is BS…its flipping a couple switches hit a few.things down…they don’t even flip the breaker…!!…dam Duke energy is that how.you want ppl to view.your company?….unfortunately ppl need you so… Read more »

Please post thank you

In December 2013 I went out of town for 2 weeks and while gone, I lowered my thermostat to 65 degrees- I usually keep it at 70-75 and I unplugged washer/dryer/tv’s lights. Keep in mind, while i’m gone there’s no one there turning on/off lights, running hot water, cooking, doing laundry, running a blow dryer/vacuum. Yet somehow, my usage was higher in December than in November and also higher than Dec 2012 when I DIDN’T UNPLUG ANYTHING OR LEAVE FOR 2 WKS. When I called customer service she jsut keeps insisting th reading is accurate. Yet when i ask how… Read more »
Duke Energy threating to cut off my power if I don’t pay a $250 deductible to have my late mother’s name taken off the account and mine put on. Lady "Shadawn" told me that it was due by end of day or early tomorrow morning before the transfer takes place other wise no power. That is extortion! I have called the Utilities commission (no calls back) I have even called other places no calls back. In the mean time what the heck am I to do. I only draw Disability and I don’t have $250. The woman even gave me… Read more »
My family has been on the the property here in western north carolina for fifty years. Recently duke took over from progress energy. We have a small two acre tract inside the loop of a state maintained road. Up until now they would come in every five years or so and cut a few small trees and trim branches over the line leaving the understory which served as a privacy barrier. I had a nice little nature trail that I had cleared to enjoy the wildlife with nesting birds and wildflowers. Oh well, a few days ago a crew showed… Read more »
Wow I feel violated… I’m disabled and honestly forget to pay My bill. So You’d think a simple phone call would fix the problem ? Nope a white pickup meter bandito disconects my power. OK so I call pay in full and told some time before midnight. that was at 10 am … I asked why couldnt they just call and remind me , the twit says we’re short of manpower. I said how about You and the meter bandito ..that’s a waste of manpower.. She actually told me it was a federal law. Also meter readers cant knock on… Read more »

Duke Energy has also decimated tree cover in the Southside Neighborhood of Greensboro where our neighborhood borders Murrow Boulevard. Again, they removed whole trees and left major tree trunks and debris and removed what was a visual, sound and safety barrier between our homes and a busy Greensboro street. We received no notice and no doorhangers. Residents of Southside are devastated over the disaster left by Duke Energy and support Westerwood in getting redress through the city and Duke Energy.



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