Dollar General Complaints SnapShot

Last Updated On: March 24, 2017

Dollar General Contact Information

Business Name: Dollar General Corporation
Corporate Address:
100 Mission Ridge
Goodlettsville, Tennessee USA

Dollar General Customer Service

Dollar General Phone Number: 615-855-4000
Company Contact: Richard W Dreiling - CEO
Corp Website:

Dollar General Ratings

Average Rating: 1.43 out of 5
Based On: 100 Reviews
Number Of Comments: 69

Dollar General Reports

Reported Losses: $509.46
Average Reported Losses: $5.09

Most Recent Dollar General Complaints

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Category: Dollar Stores Directory ListingDollar General Corporation Listing

Rude, Careless

I went into Dollar General and i was going to buy food for my family. A few of the items i picked up was expired. My Fiance works there and that same day she was pulling expired food off the shelves. She had 3 carts full of expired food, she hadn’t eve got through all the items.

She went to work the next day and told her District Manger what she did and why. He said back to her to never do that again, because it was not on the list of what to do that day. She had 3 customers complain to her that day about expired food that’s why she went through the food.

You know the saying “customer’s are always right” and “make them happy “He Manager and District Manger wrote her up for not following what the paper said to do.

They will not let her take any expired food off the shelves. We also have seen maggots with the rice and beans and peanut butter. She had to clean the shelves because no one else would. I want that store to be cleaned very good or they are losing a good customer.

Dollar General – 1695 Philippi Pike Clarksburg West Virginia | 304-623-0913

15 Most Recent Reviews About Dollar General

More About Dollar General

Alternate/Additional Business Names: Dolgencorp, Inc., Kohlberg, Kravis, Robert & Co., Dolgen Corp

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69 Comments on "Dollar General"

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Yesterday after work. I went into the Dollar General store in Laguna Ga on Commerce Street. I was completely igored while the clerk “Reggie” talked and turn his back to me as I was standing at the counter. When he did finally come to the counter he had a nasty attitude. I asked him if maybe there was some Excepting Magraine in a box that was sitting over on the floor Marked Excedrin, he said No go to Walmart and turned and walked away. My head was killing me. I just felt terrible left and went to Walmart. Please contact… Read more »
I just got back from the dollar general in almo, ky. I have never been treated so rudely in a store in my life and I am 64 years old. I went to the store which my family and I do often. Once again the main check out was closed and I had to use that little square at other register. I mumbled to myself about it. The cashier asked me what was wrong and I told him that I found it very inconvienent to use the little space with having so many groceries. He looked at me and said… Read more »

family dollar rocks !!! great people

I am getting really tired of the dgcoupons that I load to my phone,and they only take a few off, it happened again with the Maxwell house coffee and the kelloggs cereal this week, they really don’t have a customer service dept. they direct you to this web pg. to write about your complaint, you D.G. are a joke,, I hope your nascar car that u sponsor NEVER WINS AGAIN !!!!, YOU SHOULD PRACTICE YOUR CUSTOMER SERVICE SKILLS…HERES A TIP… CONTACT FAMILY DOLLAR..They will teach you customer service service skills, oh and by the way …I will get my 2.00… Read more »

you mean to tell me i have to be approved by complaints list . You people are rediculous . I hope you are not associated with Family Dollar . They send you coupons through the mail for all month items . You have yours for $5.00 dollars off on a purchase of $25.00 . And ends in a few days . I have enjoyed shopping with you . But i will be trying Family Dollar from now on .

I cannot get on the survey . You are puting this at the end of your receipt to enter a weekly drawing for $100.00 , and a monthly drawing to win $500.00 cash . When you go to it , it cannot be found . This is false advertisment . Shame on you people .

I also can not get past the survey!! enter my email address and push the claim button and nothing!!! So how do i get the $3 dollars off my next purchase of $15??

Cannot get on the survey

I am too angry to continue going into detail about my “incident” as Risk Management calls it, instead of my injury. People shop in Family Dollar daily, as I once did. I never thought that if I ever got hurt there, especially in front of a store filled with people, the Dollar General Management would be so cruel, as to not even return your phone calls. Hey people, “I Was Injured In Your Store!”. I was a welcome customer until you didn’t want or need my business. You set up business in lower income areas and then don’t think the… Read more »

At dollar General in ft worth tx Chris parillo was trying to make Richard filling like sitch and did not like the way he was being treated
At 12128

On December 17, 2016 I slipped and tell at the dollar store here in Brookhaven, Mississippi on North Jackson Street. I have had knee pain every since. I was told that someone would be contacting me. It has been a month and I still haven’t heard from anyone. That store on Jackson Street needs to be shut down or they need new management. The store is always dirty and flutters and all the manager do is stand outside smoking and gossiping. Now I really know how they feel about their customer’s.

I went into Dollar General store number #12610 on 1303 Rancier Killeen, Texas 76541 yesterday evening around 7pm, bought a few items to do laundry, and Christian Figueroa (CHRIS) was the clerk that check out my items, I used my debit card to pay for the transaction and didn’t realize that there was a sign of ” no cash back ” and of course I asked for cash back, when his teal opened he slammed his hand down and grab the notation of ” no cash back” that was located on the back of the total screen, and said ”… Read more »

I came and the cashier named Tina was very helpful and polite she was extremely nice and when I asked her where an item was she new that so cool to know your store and where to find it I will definitely come back love the store in Robert wi

Please put a Bell!!!!

I would like to complain about customer service. Everytime I go to pay I can’t seem to find a cashier. PLEASE PUT A BELL OR SOMETHING SO I DON’T STAND THEIR ALL DAY.THANKS IT WOULD BE GREATLY APPRECIATED!!! OTHERWISE I LOVE UR STORES!!!!!!

I am a recent new customer of Dollar General in Union City,Pa and surrounding stores.. My sister is a big time customer.. I have read a lot of these complaints and so far have not run into any problems..It is a great store so I think YOU in cooperate should take to heart these compliants.and FIX the problems.. Seems like more management training and increasing staff for stocking the shelves and helping your customers..AS a retired nurse I know you all would not like that service you are providing if you came to the hospital. In this new coming year… Read more »
Dollar General located at 3515 Columbia Ave. Lancaster, PA. (Mountville) has been in such a disorganized state. While so many shelves remain empty, there are always several cages seemingly untouched all over the store. There is little effort made to keep isles from clutter all over the floors and shelves. Management does not appear to have a clue. Employees are rarely pleasant. The location is convenient, yet I always dread going in there anymore. They need to make changes. Every time I’m in there, which is quite often, there is always another shopper complaining about the same issues. Please stop… Read more »

I was at the dushore,pa store today and the cashier was very unfriendly and rude to me and is like that every time I go to the store . not good customer service !!!

Dollar general making 2016 a year to punish workers by longer hours daring holidays and doubt most of the problems are in store managers but district manager or higher. My friends fiance goes home like a zombie with bad benefits and vacation sucks they don’t care about his family or him but only the customers, which being a customer seems like they hardly care. Hoping it gets fixed for all you working at dollar general. Yes there are some emloyees out there that just are disrespectful. I think better benefits and not extending the store hours during holiday. No way… Read more »
The Dollar General in Temple, GA. No problems with friendliness or customer service once I actually get them to the register. The problems are with presentation and looks of store and employees smoking cigarettes at the front door. In comparison to other DG stores, this one is always filthy inside and out. Never seen the parking lot clean unless a good storm or strong winds pass through. Delivery truck blocks incoming or outgoing traffic because there is no other place for delivery truck to deliver in that lot. More often than not I have to move things out of the… Read more »
The Dollar General in Ellaville, GA. Your manager, John Blevins, is rude to customers and his employees. He does not have the personality to manage a store, and how he made manager is beyond me! He doesn’t not want to take care of his customers, he acts like is disgusts him to answer a question. And he sure doesn’t mind showing that disgust! The store is not disabled friendly …..there are always stock carts blocking the aisles – OOPS… that is breaking the law! A non-disabled person can not even get a shopping cart down the aisles half the time.… Read more »
The Dollar General Stores are a Grave Danger to Customers. Their store fronts are loaded with BLACKS of all ages, around the West side of Washington Street in Charleston, WV, who are LOITERING and HARASSING customers as they both enter and leave the stores. Groups will ask for money. When you say you have none, they continue to follow people to their cars, harassing them all the while. This also occurs at Family Dollars Stores. People are terrified to shop there! I have seen two Gas Stations just close up because they cannot keep their shoppers safe. If I want… Read more »
The one in North Little rock Arkansas hasn’t been good in over three years . It always has long lines that are usually being held up because of the cashiers do not seemed to be trained to handle difficult situations . Situations that shouldn’t even be considered difficult . Such as coupons . It is not unusual to go in there and see other workers walking around while there is a long line at the register , and none of them offer to open another register . I ‘ve seen two or three behind the counter standing there texting on… Read more »
I just left the Dollar General store located @ 7417 W 10th Street. I was highly disappointed in the customer service @ this location. I have visited this location many many times & never heard an employee speak to customers as this one lady did. Of course there was no name tag so I didn’t get her name but she was a skinny African American. First there was a elderly gentleman 2 customers ahead of me he had picked up some greeting cards he was under the impression they were 2 for $1.00 when the lady rang them up he… Read more »

How come your DG managers belittle your employees in the front of customers ?And some have no where else to go I be ____ if I would have a job for her unlike others I have a backbone .Job or not Do you homework watch footage of your stores-MAN up


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