SENSA Weight Loss System Complaints and Reviews
RatingsAverage Rating: 1.00 out of 5
Based On: 4 Reviews
Number Of Comments: 5
Damage ReportsReported Losses: $200.89
Average Reported Losses: $50.22
Most Recent Complaint
I've got the Sensa that I've been ripped off.
In February I decided to call and get your “free trial” for what I believed to be a fee of only $4.95 shipping and handling. After receiving it I spoke to my naturopath and we both decided that it was not the right way for me to proceed with my weight loss. I called up Sensa to cancel the automated shipping. The person I spoke with asked for my order ID and gave me a cancellation confirmation number; I assumed that would be all.
On Saturday (6/29/13) I came home to find a box with months 3 & 4 of your product. I was unable to call at that time due to the fact that it was after business hours. When I called Monday (7/1/13) at 8:05 am the phone system said it would take 10 minutes; it took 20. I was finally connected to Dwain (5083) who said there was no call on record for my previous cancellation and that I would have had to send back the trial I had in order to actually cancel it.
When I called to cancel the first time there was no mention of that and had I known I would have been charged $97.15 I would have gladly done so. He then informed me that he wouldn’t be able to assist me with the first order but would be able to help me return the second one and cancel all future shipments.
After all of that was taken care of I asked to be connected to a supervisor. Nancy (0681) was the person I was transferred to. She then informed me that because there was no call on record of my cancellation, they didn’t receive the original product back, and that she couldn’t give me a refund because it was past the 30 day return policy anyway. Not only is the web site misleading, but the customer service hotline was extremely unhelpful. Free means free; not free right now and we’ll bill you later.
Not only did I get misinformed about what I had to do the first time I called to cancel, but then I was essentially called a liar, and stolen from. I should not have to pay for a product I would have been more than happy to return because someone at this company didn’t tell me what I needed to do as to not get charged. I should not have to pay for a product I did not use. I should not have to pay for a product because someone, presumably new at this company, made a clerical error.
Not only is the website is misleading, but it could also be considered false advertising.
Most Recent Reviews
The only weight loss i got was my pocket
Complaint Filed By: kathie
On: January 17, 2013
I canceled with sensa the first month did not help at ALL!! they are charging me money again for sensa....
No Centsa from Sensa
Complaint Filed By: Daisy Clubine
On: November 20, 2012
Reported Losses of $103.74
I purchased Sensa weight loss system from the Lisbon GNC Store in Lisbon Ct on 7/8/12 I tried it and...
Try Sensa Free BEWARE!!!!
Complaint Filed By: Sherry Pitman
On: June 26, 2012
Recently I ran across a web site that offered a 30 day free trial of Sensa. All I had to...
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