Sears Complaints

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Last Updated On: May 30, 2017

Sears Contact Information

Business Name: Sears Holdings Corporation
Corporate Address:
3333 Beverly Road
Hoffman Estates, Illinois USA

Sears Customer Service

Sears Phone Number: 847-286-2500
Company Contact: Edward S LampertCorp Website:

Sears Ratings

Average Rating: 1.18 out of 5
Based On: 138 Reviews
Number Of Comments: 31

Sears Reports

Reported Losses: $66,594.58
Average Reported Losses: $482.57

Most Recent Sears Complaints

Is Sears a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Category: Department Stores Directory ListingSears Holdings Corporation Listing

Their home appliances delivery stinks!

Delivery called me on Weds., Thurs., and again Thursday night to be ready for delivery between 3:15pm- 5:15pm. I received a call Friday morning assuring me of a 3:15pm – 5:15pm delivery. This was the fourth call mind you in three days.

Then at 5:30pm it became apparent that the delivery was not coming today. 5:31 a man calls and says that Sears delivery is on the way.

At 6:30pm I called Sears delivery at 1-888-567-3452, at which point the representative stated that we were #17, and that we were next, because they were delivering #16.

I called Sears delivery at 7:20pm to reschedule, because I live in a gated 55 and older golf course community. It was an hour or more after dark.

Mind you four young males were attempting to walk a washer box across the bed in back of the truck. When I informed the men that I had rescheduled for a morning delivery. They cussed loudly SONOVABITCH! Then violently threw the washer top over back into the truck landing on the rear of the box. Obviously not happy, the four hooligans that represent SEARS! Shouted profanities down the street as they left.

I have a family, and don’t think under the circumstances that I should allow four young adult males into my home after dark to install a washer promised four times by 5:15pm.

SEARS! You’re gonna lose me for good. I have a Home Depot & Lowes card… your company has deteriorated to the point of no return.

15 Most Recent Reviews About Sears


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31 Comments on "Sears"

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Sears installed our central airconditioning system several years ago, and I have had minor servicing by others, but during a recent heatwave water was dripping through the ceiling below the unit in the attic, and a local HVAC suggested that I call Sears because they were booked up for the next month. I was still in the Sears database, which was a reief, but they would not make a repair appointment unless I agreed to a $69 diagnostic fee, which I was forced to accept, although I knew already where the problem was. i received an email confirmation immediately and… Read more »

sears is a horrible company they have no customer loyalty. I recommend amazon. They want 56 dollars for a part everybody else wants 18 for. Do not buy sears anything. Even Craftsman tools are triple the price of any other lifetime tool. Sears time is past I suspect out of business soon so bye bye warrenties.

THE PHILAPINEOS OPERATORS WHO WORK FOR SEARS ARE A 3RD PARTY COMPANY .THEY ANSWER ALL THE CALLS COMEING IN TO SEARS .1-800-349-4358/1-800-549-4505/1-800-927-7836/1-800-366-0006 SHOP YOUR WAY ARE PHILAPINEOS

The closing of Fargo Sears was a big scam. As they raised the percentage of discount, they raised the retail prices. On the last day of sale, a washer I bought, before closing sale, I paid $940, was $965 with 90% already taken off. As the percentage kept going up, they kept raising retail prices. They did this with everything in store. If this is not a scam than what the hell is it? I want to file a class action lawsuit against Sears Corp. Anyone else interested in getting in? We need to recover consumer losses and punish them… Read more »
Rich.................not Villasenor

And then, after complaining about being unable to contact the Bellevue, WA store, this website added someone else’s last name to my first name.

Wow.

I just tried to contact the Fitness Department at the Sears Store in Bellevue, WA. and then I tried to get connected to the Operator at that store. The phone rang 45 times on three attempts to reach the Fitness Department and then 30 times on two attempts to be connected to their Operator to find out if the store was even open. This occurred just after 1:00pm on Monday, March 13, 2017. Then I tried to contact Sears’ Customer Service and got the endlessly spinning blue half-ring. It is still spinning a half hour later. I will not waste… Read more »
I have a sears mattress that has two what I call deep impressions where we sleep and have filed a complaint with the sears customer service. We bought the 10 year warranty. They have asked me to send them pictures but they keep asking for more impossible pictures first ones i missed the model tag. The next set were blurry The next set was not close enough. The next set the don’t want the ruler on the button or seam but the mattress is a diamond tuck seams no buttons. it is very uncomfortable to sleep in. You literally have… Read more »

I’ll never shop Sears again. I bought a mattress “On Sale” in Harlingen, TX only to see the price as a dollar less after the sale was over. I cannot abide with deception.

I filled a complaint about loss prevention two weeks ago and have received no response . I need a response ASAP this is a serious matter that cost me false arrest all my belongings of personal items were left in their hands . While incarcerated they used my bank card to make purchases . I need communication immediately please

they said I owe them over 7000 dolars on my credit card got so fraud on my some is but not that much.. got me lawyer .. and private investigator…yesterday 22 people that I know cut there sear card… sears is a joke

Brought in a DVD/VHS combo in working condition. The silver piece broken on the outside was not an important piece to fix and probably could not. Otherwise the machine only need cleaning on the inside. Cleaning was never done. I was also told the silver piece could not be fixed and VHS tapes did not play because the silver piece had damage inside. Now nobody knows where my machine is. To me it sounds like it was damaged during repair. The worker said that’s the way it goes. I will never have the repair center fix anything again.

This is the second time I have submitted a complaint to sear and have heard nothing, The last time I submitted my complaint it told me I would hear from someone within 5 to 7 days that never happened. I am a very loyal customer of sears and the craftsman tools, I have been purchasing craftsman tool for many years. I purchased a craftsman 2.0 amp variable speed multi- just over a year ago, I started to use the tool a week ago and while i was using it it just stopped working, i took the tool back to the… Read more »
The worst customer service
I called Sears right after their second failed repair service to fix the light on the range (the indicator that the burner is on stays on and never goes off.) I was told that their policy is that if on a second attempt the work is not completed and you call the same day, they will have someone call back within a couple hours and have someone back out within 24 hours. I got no call back that day as promised so I called the next day. I was put on hold and then finally transferred to a supervisor. I… Read more »
These comments are right on target. I ordered a washer and dryer, which online said it was in stock and would ship to me in 3 days. We then sold our washer/dryer after purchasing the washer/dryer from sears. each day the washer/dryer was supposed to be delivered, I was getting a call to cancel – saying "it did not come in today but will DEFINITELY be here tomorrow.". Well, tomorrow came then the next day, so on and so on. Here we are 2.5 weeks later with no washer and dryer but I have paid for it. Customer service is… Read more »
I went to Sears store in O’Fallon Mo on hgw. K on Sat. 3-1-14, to purchase a dishwasher. We purchased the dishwasher from the store Mgr. named Jeff. As he rang the purchase up that included installation he made a mistake and rang up taxes. He recognized this was wrong and rung up the purchase without taxes. I assumed that he deleted/voided the first ring. When I got home my account was charged double ($1538.04), we called back immediately, to speak with Jeff. He stated that there is nothing he could do that this is Sears’s policy? Is this really… Read more »
The worst company I have ever dealt with…. EVER! My dryer stopped working, and I called sears to buy a new one. I provided a serial #, and said I need to replace this item. They told me exactly what I needed. Next day a dryer shows up that is the wrong item… not even close. I call customer service, and they place me on hold for 1 hour. I hung up and called back asking for a Manager. After ANOTHER one hour, I asked if she can call me back when she figures it out. I never get a… Read more »

sears customer service is terrible and rude. They cannot be understood because of thier hevy foreign accents. I tried dealing with them and got hung uo on for asking to speak to another person and then again placed on hold for almost an hour before they disconnected me. NEVER USE SEARS SERVICE, NEVER BUT A SEARS PRODUCT AND NEVER DEAL WITH A COMPANY ASSOCIATED WITH SEARS. I can see why they are going under…..they suck plain as simple…..

SEARS CHARGED US 2700. DOLLARS FOR CONTACTOR INSTALLION OF THE FURNACE CONTACTOR SAID HE GOT LESS THAN 1200.DOLLARS 1500.DOLLARS DEFERANCE 300.DOLLARS REBATE DIDNOT GET. AND REBATE FOR THEMOSTAT . SO WHY DO COMPANY LIKE THIS GET AWAY WITH TAKING FROM THE WORKING CLASS PEOPLE THE LOW INCOME .PEOPLE ON FIXED INCOME.IAM RETIRED ON A FIXED INCOME AND HAVE TO DEAL WITH COMPANIES LIKE SEAR.

I BOUGHT A FURNACE FROM SEARS THEY CHARGED US OVER 5500. DOLLARS .THERE WAS SURPOSE TO BE A REBATE WE DIDNOT GET THE REBATE. WHEN I CALLED TO SEE WHY WE DIDNOT GET REBATE.I WAS TOLD THE PRICE WAS HIGHER THEN WHAT WE WERE TOLD AT COTACT SIGNING. THEN THEY TOLD US THE CONTACTOR GOT 2700. DOLLARS FOR INSTLLING JUST A FURNACE NOTHING ELSE.NEW THEMOSTATE SURPOSE TO GET REBATE ON IT .NO RECIET SO NO REBATE. SEARS RIPED US OFF FOR ABOUT 2000.DOLLARS .SO IAM TELLING EVERYONE DONOT DEAL WITH SEARS .THEY WILL PUT THE SHAFT TO YOU!!!!

Never, ever by a mattress from Sears. Their warranty is worthless! You will not be allowed to take advantage of any sales on an exchange. You will only be allowed what you paid on the full purchase price of another one. Meaning you will be allowed be given nothing.

I made a large $1200.00 purchase on Nov29 while visiting out of state and sales agent said it could be picked up at my local store. I got a call on Monday my order was in and I arrived Wednesday at 9:30 am to pick up and was told it already was. What the Hell, I said. I got the receipt right here, I said look up you camera and see who got it. Replied back that’s too much trouble! Well, I ‘am not leaving with out a $1200.00 tool box!!! Sears get you s**t together, why are your stock… Read more »
I am letting anyone know who is interested in a appliance from Sears – do a Print Screen of any sale at the beginning of order if you want to get the sale price! I was trying to order a range for the sale price offered of $719.99 – after I looked up the matching microwave I wanted and went to check out the price of the range jumped to $899.99. When I called customer service I was told they could not give me the lower price unless I had a print screen of the lower price. I didn’t think… Read more »

Sears customer service is S**T! The freezer half of my less than 2 year old
kenmore elite refrigerator is not working, everything in it is defrosting and
the earliest EMERGENCY service call I can get is NEXT MONDAY – one week!!! I
spoke with 4 of their customer service reps and the store manager at the Sears
where I purchased the refrigerator all to no avail. There will NEVER be another
interaction with SEARS. I also am going to let my lousy service experience and
their sub par merchandise be known on any and all social media sites.

do not buy a kenmore slide in, model 790.41029801, black, purchase on 2-23-10, we have not been able to bake in the oven alsway get a arrow f95,all wireing has been replace, with 5 house call to correct the problems,

Pathetic service for order 442397134…I have been waiting on a car seat that was to be delivered to the store since December 13, 2013. No one on line or at the local store in Fairbanks AK has been able to help resolve this matter. It’s no wonder the company is **** near bankrupt, it’s run by idiots!

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