Sam’s Club Complaints and Reviews SnapShot

Last Updated On: December 6, 2017

Contact Information

Business Name: Sam's West Inc
Corporate Address:
2101 SE Simple Savings Dr
Bentonville, Arkansas 72716 USA

Customer Service

Phone Number: 888-746-7726
Company Contact: Rosalind Brewer - CEO
Corp Website:


Average Rating: 1.52 out of 5
Based On: 55 Reviews
Number Of Comments: 48

Damage Reports

Reported Losses: $5,493.46
Average Reported Losses: $99.88

Most Recent Complaint

Is Sam’s Club a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Grieving the loss of COSTCO

Perhaps the WORST customer service experience- Ever!

I Called three times.

First call; the person who answered spoke fast, too fast to understand. When I asked her to slow down, she only repeated her words- faster!

The second call was met with garbled speech, and a fumbled attempt at helping me understand that the server was down.

I figured I’d give it a day.

Called first thing this morning: This man seemed to be preoccupied with something other than my concerns? He dropped the call twice, and then couldn’t seem to understand the simple directions of locating an additional card member’s information?

We live quite a distance from the closest Sam’s Club, so taking care of this business should be something I can do without getting in my car and driving twenty miles to the Club?!

Today, I am grieving the loss of being a local COSTCO customer.

15 Most Recent Reviews


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48 Comments on "Sam’s Club"

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Shopping at Sams Club in Logan, Ut yesterday with my 11 month of daughter. She pulled off her socks… as I bent down to pick her socks up one of the mattresses fell over off the wall. after some investigation I noticed that someone did not put the safety strap back on the mattress to prevent this from happening. Mind you, I in no way touched or tampered with the mattress it completely just fell over on its own. As I searched and SEARCHED for some help in that area I could not find anyone employees. I went up front… Read more »

I called to advise of a lost or stolen card. I was placed on hold for 15 minutes no one ever came on line to address my problem. When I attempted to call the customer service in Linden, N. J. where I purchased the card no one answered my call. Horrible customer service.

Just energy selling their aggregator electric program is a scam. They said they were guaranteed by all the power of sams club to sell their Servive at $65/month. “I even recorded them.” Then I received a letter stating my rate would be 50% higher than I was already paying. Their customer service said it was in the small print that they reserved the right to make changes. Total scam and lies!!!!

When shopping for new mattresses, we visited our local Sam’s Club and an employee told us that if we purchased 2 new mattresses from Sam’s Club they would match any sale prices that occurred within the next 30 days. After our purchase online on Nov. 9,2017 with delivery on the 17th( since they were not in stock in the store) , the prices were reduced on Black Friday, 11/24/2017 by $300.00 total for the two sets. We went to our local store and were told that we must deal through the online site since we purchased them that way. We… Read more »

The Rewards Program is a sham. We had to file a formal complaint with the Better Business Bureau and Consumer Affairs in order to get our Rewards dollars. Customer Service is ignorant, nasty, condescending and arrogant. I have never dealt with such stupid customer service people. I was told we couldn’t get our Rewards Dollars until 6/18/2018, my wife was told there was a technical glitch, and the computer shows you have no reward dollars!!! We received our $130.00 after 2 complaints to the BBB. Sam’s Club you are a disgrace !

Sam’s Club has a Rewards Program. We have a $120 in Rewards money that Sam’s will not give us. I will now file a dispute with the BBB and the state Consumer affairs Bureau. Sam’s Club you are a disgrace !

Sam’s Club Master Card has been harassing me for the past couple of months with text messages that come from these numbers identified by Hiya: 1(410) 000-001 through 1(410) 100-009 etc… any numbers between the 000-999 or 100-999, etc…starting with 1(410) come from Sam’s Club Master Card, on a daily basis starting from morning to evening, sent a text back for the first time letting them know I was going to file a complaint.

Never order flowers from Sams Club! We ordered Sunflowers for a wedding. They rode in a hot truck for two days without being packed correctly. Needless to say they were dead upon arrival. I went into the store. At first the lady was very helpful. She said they would refund money for the flowers and find new ones for the wedding, which was the next day. After I located sunflowers at a local florist, they picked them up. I was told there would be no charge, but they charged me anyway. I did not receive a receipt at the store… Read more »

Mudbox is a software for 3D sculpting and painting which ddkbdeadgddcefce

This is the 4th time I have contacted you in regards to missing items to my purchase, since December 2016 Each time I requested to speak with a manager and was told that they did not take calls. What is the problem!!!
Plainly states when purchased the massage table included a leg bolster, CD, and 75 disposable pillow covers. I still have not received them!

I was given a recommendation by a member to get a headlight restore done on my vehicle for $29.88 (2016) and a five-year warranty. One of the headlights had a coating that failed. I went back to the store for the warranty. The attendant told me I had to Pay an additional $10.00 because the price went up. I thought the warranty (5 year) covered any additional cost to the store. I ended up paying the extra fee but told them I would be quitting my membership due to deceptive practices. If you bought a vehicle that had a warranty… Read more »
Today I quit my job at Sam’s Club that I had enjoyed very much due to the way I was talked to and treated by the Manager Tori Young. When I applied to Sam’s Club and again at my Orientation I told them I was not available on Tuesday evenings due to my college classes. When I saw that I was scheduled I told my immediate Supervisor Joyce and it was not fixed. Today, I met Tori for the first time and I told her about the problem. She refused to listen to me, continued talking down to me, and… Read more »
I have a issue with receiving my cash rewards from my Plus Card membership at the Sams Club located at 5600 Landers Rd in Sherwood,Arkansas. December 2016 I checked the rewards on my Plus Card Membership and it showed 30.00 that would be payable in Feb.2017 in January I went to Sams Club and waited in line at the member services desk for s very long time . When I finally got my turn the lady (Sha) told me I had no cash rewards . As I explained that I should have 30.00 and that’s why I was there complaining,… Read more »
The Sams Club plus membership . According to the Sams club app. My membership had earned 30.00 in cash rewards that would be payable in Feb. 2017 when I called about my cash rewards they said I didn’t have any . I was a Sams club employee up untill dec, 29 th of 2016. So I am very aware of my cash rewards. As I see it , when I left Sams Club they took my 30.00 in cash rewards. I called the home office and was on the phone with them for over 40 minutes. Then was told a… Read more »

Their online site is horrible !

Just ordered priscriptions at Sam’s pharmacy. They charged me a higher price for a medication they have listed at $4. They also charged taxes on all 3 of my prescriptions. I have never paid taxes on these prescriptions before. On the receipt it had the taxes listed as non-fsa eligible. This is a problem being I paid with my fsa account. When I asked why they charged more than $4 on the medication, they blamed it on my insurance. Then they suggested I have it fixed next month. I insisted they refund the $1.15 they overcharged me. I brought my… Read more »

We ordered a mattress from Sam’s Club online at the beginning of December. The boxes arrived empty. So we are out of our money and my son has been sleeping on the ground since the beginning of December. Every customer service representative we speak to says they will get back to us tomorrow yet no one does. All we want is our money back immediately or a mattress. My son needs a bed. I know I will never again buy from Sam’s Club online. Wondering if someone can help us??????????????

Regarding CLUB # 4805, Billings, Montana: Do NOT place any on-line orders, on Sam’s website, and specify “Club Pickup.” At this Sams Club location there are as many different ideas on how the “Club Pickup” process works as there are employees at this location. Even the Assistant Managers were giving me wrong information. Compounding this problem is that this location is either unable, or unwilling, to properly handle phone calls from customers. Unless you are asking a very basic question, like what are your hours, you will be placed on hold for upwards of 20 minutes. THEN, some employee will… Read more »
We made the dreadful mistake of ordering mattresses and paid express shipping to have them delivered on 1/8. Before placing the order, I called their 888 number twice, to ensure that they would delivered on that date. The order came to approx. $1000.00. On that date no mattresses arrived. When we called Sam’s Club, they said the order was in process and that paying for express shipping meant they would just start the order a little sooner. We explained that we needed beds to sleep on and that we wanted to cancel the order. They said it was too late,… Read more »

I bought through Sam’s gift cards. Both of the cards had no value on them when we tried to use them. I called Sam’s twice to have the problem resolved. On the phone for probably over an hour each time. Both times they could not get the problem fixed. Both times I was promised they would call back. It has been over two weeks now and they have not called back. They have the money and no incentive to help. Very disappointed with Sam’s. Don’t buy gift cards from them.

I’m a Business member at Sam’s club, either she goes or we start going to Costco. This is a demand and not just a request. Either Sam’s sends her down the road or they can have my membership back !!!!!!!! I’ll be watching the news for her dismissal or I’m gone to Costco for it all !!! My Wife, myself and my whole Family are OFFENDED over this and it can not ! be passed by as a slip of the tongue !!! I have many Family members and Friends that are going to stop going because of this, you… Read more »

I have to complain against store #6435 in Tuscaloosa, al. They have adopted a poor policy of making us paying members lift our items to put in cart then lift it out , the poor cashier has to transfer it to another cart, then we have to then lift it again to the car, then again at home. Whew its too tiring to shop at Sams; We need Costcos in Tuscaloosa,Al!!!!!!!!! Annoyed……

They are doing the same in Dublin, OH. I spoke with a manager and she said it was sams new policy. I told her I was a customer not a servant and there is no customer service included in this new policy. I told her my membership is up next month and I’m not renewing.

They are doing the same thing to us at the Sam’s Club in Irondale and I am 64 yrs old and have a bad back and they wanted me to lift a box with 3 gals of bleach and I refused to do it again, with my back it was all I could do to get it into the basket the first time and they wanted me to lift it again when all I had to do was scan it with the wand. That was crazy so finally two not one but two lifted it out and put it into… Read more »

yes; I do believe they are trying to lose customers; If they don’t trust their customers anymore than that than to treat them like thieves maybe they should lose all their customers!!!!!!

Tired of Sam's Club Pharmacy

Problems with Sam’s Club Fishkill Pharmacy. Errors with script-serious ones. Management not responsive. In fact, when pharmacist at Sam’s Club made a serious error, the zone manager wouldn’t use her anymore but they still let her work at Walmart. Folks, your copay for drugs will be the same everywhere in the network. Go to your local pharmacy.

I live in Athens, GA. and twice I have had my prescriptions filled there only to be told that they don’t have it in stock….I upgraded my membership to a $100 a year, so I could received the discount on this medicine, but it’s never in stock when I go to get it filled. Each time I called to check to see if it was ready and they said yes…However, when I drove over to pick up the medicine, it wasn’t even in stock!!! Horrible customer service at Sam’s Club Pharmacy, and I will be cancelling my membership when it… Read more »

maintenance underpaid and over worked new ppl. that work in this department beware you will be doing way more than maintenance duties and other ppl. in that dept. will be no where to be found!!!!!!!!!!!!

I have a complaint to make and all you have done has made me shop elsewhere and no it was not at Walmart ,it is elsewhere in Colorado Springs at Costsco. I haven’t made any large purchases up there but it is going to place soon if I don’t find some changes at our local Sam’s here in Pueblo. I have always but powdered form of Coffee Mate from here in Pueblo. NO LONGER AVAILABLE here. I got it elsewhere! My phone number is 719-545-2143 or cell 605-390-7799. It is up to you to how long you want my business… Read more »

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