Kmart Complaints and Reviews SnapShot

Last Updated On: October 10, 2017

Contact Information

Business Name: Sears Brands LLC
Corporate Address:
3100 W Big Beaver Rd
Troy, Michigan 48084 USA

Customer Service

Phone Number: 866-562-7848
Corp Email:
Company Contact: Edward Lampert - CEO
Corp Website:


Average Rating: 1.44 out of 5
Based On: 76 Reviews
Number Of Comments: 65

Damage Reports

Reported Losses: $4,705.93
Average Reported Losses: $61.92

Most Recent Complaint

Is Kmart a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

Dude wheres my pool

Do not order anything from Sears/Kmart.

I ordered a pool to be delivered on 4/26 got a call on 4/27 stating pool would be delivered on 4/28 between 11:15 and 1:15. Pool did not arrive.

I called customer service which told me to give it till tomorrow.

Still no delivery.

I called them back to find out when it would be delivered and they stated it is in transit but could not give a date. Hmm, someone needs to be there they will not deliver unless someone is there but cannot tell me what day that would be.

I called back to cancel since this arrangement would not work. And I  got an email saying that since it is in transit they cannot cancel.

Waited a week for a call or any info, and nothing!

I called back, and still nothing. They could tell me so that rep guaranteed he could add more info and it would be cancelled. I still needed a pool, so i had him re-order for in-store pick up and got a whopping 10% discount for my troubles, and could pick that up at 1101 Scranton Carbon Hwy Dickson City Pennsylvania Kmart, by 5/12.

Well checked order status, and 1st order still not cancelled, and 2nd order no longer listed as an open order.

I called the store and they state – because they will be closing that store, the pool would not be shipped there.

I called customer service again and they say that both orders are still processing. And when i told her what the store said she told me that it will be delivered to a kmart store and that she could not tell me which one. So I asked if it is possible that it may get delivered to a different state; the response was yes.

I actually said, “so this could wind up in Sacramento California? And was told yes.

So after almost $800.00 in charges for 2 pools, they have no idea where either pool is.

15 Most Recent Reviews


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65 Comments on "Kmart"

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I ordered from from the telephone, since I did not have access to a computer at the moment. The item I ordered was $134.99 for a 420 Piece Mechanics tool set. The representative Tyler, then proceeded to order it from where it is $229.99 without telling me!. Almost $100 difference!! I did not notice until i got back to my computer. I called back and asked to speak to a manager. The person said I could not speak to a manager, and would not transfer me!!!! Then they said they can change the price after the order, when… Read more »

8-27-17 My wife bought a Lady,s top it was to big, she returned it on 10-7-17 cause we don’t get over to that area where the K-Mart is located she was told it was over the 30 day return policy and no refund or store credit could be given and nothing could be done, I guess K-Mart would rather lose customers then keep existing or gaining new customers, maybe that’s why Sears and K-Mart are losing business and have to close some of their stores, cause their policies suck.

Ok I paid for and ordered items online thru PayPal, for these items I did get a confirmation of order was received via email, well 1 hour…2 hours…..have passed and still no pick up validation via email. How long does it take for an associate to secure these items and have them ready for pickup at least 30 minutes or less? I could have saved more time if I went to the store in person or had them shipped to my home. Someone needs to take another look at this process or this store location, as for it is not… Read more »

Nobody reads these so why bother. K-mart like Sears don’t care about customers so they’ll eventually go away on their own. People will learn not to shop there anymore.

Abigail Holli Clemons
My son had been asking for a particular toy for Christmas 2016 and in the K-Mart Christmas toy booklet there was a coupon for $15 off the toy. I went into my local store in Grayling, Michigan and could not find the toy on the shelves so I asked one of the employees about it and showed the coupon. The employee told me that the toy I was interested in was not in the last shipment sent to the store and that they had been told by corporate there would not be any more shipped until after the coupon expired,… Read more »
For the past 30 years I’ve been collecting the teddy bears. they are priced at $10.00 each or two for $20.00. I never paid tax on any of them UNTIL last year. Since the Kmart I usually went to has closed, I had to go to the one in New Brunswick, NJ. This would make my 31st bear. I found the one I wanted and went to the front to pay for it. First of all, the cashier said she had no cash in her register, strange, then she said she only accepted debit and credit cards. ok, when it… Read more »

Boycott KMart ladies. They do business with the Trump products/family. Why enrich their coffers? Shop Target instead. Boycotts are highly effective.

Just getting an even exchange is not possible after ordering two pairs of jeans at in two dif colors. Seems even though they both say relaxed fit in the men’s jeans, they are not the same cut from hip to ankle (one is relaxed only from knee to ankle). Husband liked one not the other, so I re-ordered one of the same in the liked color and had it sent to the closest store for pick-up. I had a pair of booties bought for daughter in another state for Christmas that I’d ordered a larger size in as well… Read more »
I October 15, 2016, I began ordering the kids toys that were on my Christmas list. One of the toys was a My Tikes First Helicopter which a gift for the grandson. I found that the helicopter does not work properly, so since I order it online I called the number on my invoice. I gave my order and item numbers, and verified my address. I explain that I had order this item as a Christmas gift but it was not work properly. She apologized for the toy not working but was wasn’t able to do anything about it because… Read more »

Contact the manufacturer, they should have a warranty as well!

I am absolutely aggravated with Kmart in Greenwich ny. I went in and bought a pair of school shoes for my son which did not last more than 35 days I went in with the shoes to request to have them returned to get another pair and they would not go past the 30 days. I had to keep the sneakers that were all ripped out because they wouldn’t let me exchange them because their policy doesn’t go more than 30 days. Then my son receives a jacket with the tags on it for Christmas for $40 and he doesn’t… Read more »
I bought a car seat at Kmart in Kalispell MT for a baby shower in Grants Pass Ore, they did not need it came home to return an unopened box and was told they would not take it back because I was 3 days past the 30 days return policy. I could not return it where I was because I did not have the receipt. I called their customer service phone line refused to help. Sears and Kmart are not a customer friendly store. Please boycott these stores. Their managers are not allowed to over ride anything to help customers… Read more »
Went to Kmart in Roseville Michigan, buying a bike but I couldn’t fit in my car. I put the bike in layaway 2 weeks later I go to pick up bike…the layaway line is almost to back of store. I waited in line 3 hours. They had 1 person working the entire time. Manager by the name of Peggy came by after 2 hours of staying there made an announcement about help and taking tickets. Walked away and was never seen again my entire remaining time. They had so many people and lost layaways! With only 1 cashier who had… Read more »

They should have been able to do a sales adjustment right at the Cust Service desk and credit you back the difference to your card. Ask for Managers whenever you run into these types of issues. I find it makes a difference, always. No way I wouldn’t have been screaming for a manager waiting in line for three hours!

I went online on 12/3/16 to bought 6 items and was charged on my credit card for all Items ordered to find an email from kmart today 12/5/16 Stating – “Unfortunately, all of your shipping item(s) below from salescheck #XXXXXXXXXXXX are no longer available online, and we’re very sorry we had to cancel this order. The out of stock item(s) are listed below in this email, and your refund has been initiated. Please allow up to 5-7 business days for the refund to be credited to your original form of payment.” WHY WOULD IT ALLOW TO SHOW & CHARGE… Read more »
didn’t want to resort to this, but I am so appalled by my experience and how it was handled by Kmart/Sears customer service that I feel compelled to share it so no one else has to waste their valuable time on this company.I have a Kmart store about a mile from my home, but have preferred to spend my money at a competitor’s store, which is the same distance from my work as Kmart is from my home, due to better prices and selection. In the past few months. I have opened up to shopping at Kmart once again. Today… Read more »

I would like to know why KMart has NO AUSTRALIANS in their TV commercials what do Australians NOT wear Hoodies?????? Your shop has inferior cheaply made products and I NEVER shop there but KMart who is your target market certainly NOT AUSTRALIANS shame on you!

BROCKTON,MASS. STORE EMPLOYEES VERY RODE AND DO NOT CARE IN THE LEAST ABOUT CUSTOMER SERVICE.Really bad experience.Even dealt with some manager on the floor who was rude also.When you’r on the Titanic of department stores you should try a little harder.It was my 1st visit to kmart in 10 years Now my last.


Why does Kmart even have a Black Friday ad, if they are never going to sell it to you? What a nightmare!!! I ordered 21 items….they managed to ship 2 of them correctly. I got the wrong items or never got them at all. I get the run around when I call or get “disconnected” because they don’t want to sell you the items. My items were canceled because they are “out of stock”, but the same items are on their website for sale right now! They won’t change the price if I reorder the items that they never sent… Read more »
I ordered a few items through the kmart website the order form provided does not come with a return label but yet it has instructions on how to require a shipping return label through the kmart order center website. However, the website made it extremely difficult to print a return shipping label and I made three phone calls speaking to customer service representatives (who all three of them spoke with a very strong accent) making them aware of the problem. The third associate so called manager I spoke with ended up saying I ordered the right items they will not… Read more »

had a $10 coupon with a new Rx (I was going to buy coffee maker there) and was told with M’care you can’t use it–transferring “All” my Rx’s to Publix !!–you are losing “all my business” –being punished because I am old !!–
I have worked hard all my life–never depended on the gov’t for anything until now–thks for making me feel like I am getting something for nothing !!!

Went to get my layaway today and the employee’s are very rude and their rude to everyone who was standing in line. There this older blonde lady who hates her job always rude and rude every time I been in there, if I acted like that I acted like that were I worked I’d be fired. What happen to being helpful and nice to the people your waiting on. No wonder Kmart’s are going out of business. Do you every teach your employee’s how to treat people. Here a hint you’d get a lot more business if your employee learned… Read more »

What a sad sad store. Dirty disorganized rude. Terrible marketing terrible commercials no target market. Just shutdown. “Where members get more”. wHAT MEMBERS. The store is horrible. Every site not just one.

The Kmart in Bed ford In. is closing and have a ton of toys and if no one buys them on Sunday they are going to throw the rest away, instead of giving them to children in need or to Riley for Christmas presents, now if that don’t say Scrooge then I don’t know what does.

The Human Resource person at the Steger Kmart in Illinois is an idiot and should be fired. When she hires you she lies about hours wages and work you will be doing. The turn over of people is horrible. Nobody wants to stay. Every week there is a new face in that store. She’s been at her job too long and needs to go!

Who is Butch?

Bought a Singapore Chain reg Price 499.00 on sale @70% off Was then home went on Amazon they were selling exact same one for 45.00.isnt this considered Price gouging or at least bad buisness.kmart You Have Lost my buisness and since store is closing i Cant return it.


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