Conn’s Complaints and Reviews SnapShot

Last Updated On: December 20, 2017

Contact Information

Business Name: Conn's HomePlus
Corporate Address:
3295 College St
Beaumont, Texas 77701 USA

Customer Service

Phone Number: 877-358-1252
Company Contact: Theodore Wright - CEO/President
Corp Website:


Average Rating: 1.00 out of 5
Based On: 16 Reviews
Number Of Comments: 5

Damage Reports

Reported Losses: $26,145.26
Average Reported Losses: $1,634.08

Most Recent Complaint

Is Conn’s a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

0% Satisfaction - should be their slogan

Bought sofa and loveseat from Conn’s Home Plus in Laredo, TX. Material on Sofa started to get air bubbles and color started to peel off of the seat, back and arm rest. Contacted service department on several occasions and was told they don’t cover this.

After several calls they finally sent someone. Now they say I abused my sofa (I actually sat on the sofa in my living room) and can’t fix it because of the abuse. This is an obvious factory defect of the materials they used.

Conn’s told me to contact the manufacturer. Hello I am the consumer here, I bought this from you. Conn’s should contact the manufacturer and have them make good on their product. Local upholstery shop charges $1000 to redo the sofa.

I’m still paying for the sofa and loveseat.

Where does the 100% satisfaction guarantee from Conn’s kick in?

Conn’s Home Plus – 3295 College St Beaumont Texas 77701 | 800-280-1514

15 Most Recent Reviews


Leave a Reply

5 Comments on "Conn’s"

Notify of
Sort by:   newest | oldest | most voted
On Black Friday I bought a Ice Box, Gas Range, Vent a Hood, Dishwasher, Washer and Dryer, Bed Room Suit, Went back into the Home Plus store in Pearland Texas and paid off all the appliances and Bedroom suit, And I purchased two Leather Love Seats and a Sofa. I paid them over $13,000 everything was to be delivered on December 13, The only thing delivered was the Sofa and Love Seats. They said that the Gas Dryer was out of stock funny when I bought everything there was one in stock I replied that I could wait on the… Read more »
Purchased a sofa & loveseat at Conn’s Home Plus in Laredo, TX. Sofa started to get air bubbles on the seat , back and arm rests. Eventually the color started to peel off. Contacted Conn’s service department on several occasions and was told that was not covered by their insurance. After several calls they sent an agent to see the sofa. Now they say I abused the sofa so they can’t fix it. I guess sitting on your living room sofa is abuse! This is an obvious factory defect in the material on the sofa and loveseat!! Conn’s won’t even… Read more »

SAME thing happened to me! They told me I should’ve bought the extended warranty! for a leather sofa??? Seriously? It will now ruin my credit because I will never pay them another dime.
I have been a loyal customer for 15+ years! Never again!

I made a purchase on December 2016 of a washer and dryer, I already had a conns account and was advised that the old account will be combined with the new account. I was ok with it until I start receiving continuous harassing phone calls one after the other on a closed account. I spoke to a manager today at 10am and he promised me I will no longer received phone calls because it was not my problem but theirs. Guess What? ever since then I received two more calls 2 hours apart. I just got off the phone with… Read more »
i bought a 52 inch tv that i had for 3 months and they pushed me into buying extended warrenty the tv turned red on the entire right side i called several times and they never showed to fix it in the same account i bought an air conditioner that they took and never returned and it never worked . i stoped making payments two years ago and told them to pick up the stuff and now they have admin recovery calling me to pick up the stuff and i have already put that to the cub screen went completley… Read more »

Follow Us To Receive Complaint Alerts

Get Complaint Alert Emails