Conn’s Complaints

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Last Updated On: April 7, 2017

Conn’s Contact Information

Business Name: Conn's HomePlus
Corporate Address:
3295 College St
Beaumont, Texas 77701 USA

Conn’s Customer Service

Conn’s Phone Number: 877-358-1252
Company Contact: Theodore Wright - CEO/President
Corp Website:

Conn’s Ratings

Average Rating: 1.00 out of 5
Based On: 16 Reviews
Number Of Comments: 3

Conn’s Reports

Reported Losses: $26,145.26
Average Reported Losses: $1,634.08

Most Recent Conn’s Complaints

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Category: Department Stores Directory ListingConn's HomePlus Listing

0% Satisfaction - should be their slogan

Bought sofa and loveseat from Conn’s Home Plus in Laredo, TX. Material on Sofa started to get air bubbles and color started to peel off of the seat, back and arm rest. Contacted service department on several occasions and was told they don’t cover this.

After several calls they finally sent someone. Now they say I abused my sofa (I actually sat on the sofa in my living room) and can’t fix it because of the abuse. This is an obvious factory defect of the materials they used.

Conn’s told me to contact the manufacturer. Hello I am the consumer here, I bought this from you. Conn’s should contact the manufacturer and have them make good on their product. Local upholstery shop charges $1000 to redo the sofa.

I’m still paying for the sofa and loveseat.

Where does the 100% satisfaction guarantee from Conn’s kick in?

Conn’s Home Plus – 3295 College St Beaumont Texas 77701 | 800-280-1514

15 Most Recent Reviews About Conn’s


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3 Comments on "Conn’s"

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Purchased a sofa & loveseat at Conn’s Home Plus in Laredo, TX. Sofa started to get air bubbles on the seat , back and arm rests. Eventually the color started to peel off. Contacted Conn’s service department on several occasions and was told that was not covered by their insurance. After several calls they sent an agent to see the sofa. Now they say I abused the sofa so they can’t fix it. I guess sitting on your living room sofa is abuse! This is an obvious factory defect in the material on the sofa and loveseat!! Conn’s won’t even… Read more »
I made a purchase on December 2016 of a washer and dryer, I already had a conns account and was advised that the old account will be combined with the new account. I was ok with it until I start receiving continuous harassing phone calls one after the other on a closed account. I spoke to a manager today at 10am and he promised me I will no longer received phone calls because it was not my problem but theirs. Guess What? ever since then I received two more calls 2 hours apart. I just got off the phone with… Read more »
i bought a 52 inch tv that i had for 3 months and they pushed me into buying extended warrenty the tv turned red on the entire right side i called several times and they never showed to fix it in the same account i bought an air conditioner that they took and never returned and it never worked . i stoped making payments two years ago and told them to pick up the stuff and now they have admin recovery calling me to pick up the stuff and i have already put that to the cub screen went completley… Read more »
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