Smile Pro Direct Complaints and Reviews SnapShot

Last Updated On: September 12, 2017

Contact Information

Business Name: Smile Pro Direct Inc.
Corporate Address:
7565 Commercial Way, Unit E
Henderson, Nevada 89011 USA

Customer Service

Phone Number: 866-221-1656
Corp Email:
Corp Website:


Average Rating: 1.17 out of 5
Based On: 35 Reviews
Number Of Comments: 23

Damage Reports

Reported Losses: $2,932.38
Average Reported Losses: $83.78

Most Recent Complaint

Is Smile Pro Direct a Scam, Rip Off, or Fraud? WARN OTHER CONSUMERS By Sharing

SCAM - More money to cancel

I ordered this tooth whitening product from an ad on facebook – $1.03 for a trial sample. I received shipment in 2 days, along with an email from the company which said, in part, that another $3.87 was charged to my credit card for shipping, and that what I had received was not only the trial sample but a month’s supply which will cost another $94.31, plus $10.91 for shipping.

Also buried in this email message is a statement that by opening this email or clicking on ‘How This Works’ from the original ad site, I was supposedly agreeing to their ‘Terms and Conditions’. I tried to cancel further orders on their website, but the only options involve paying them more money.

On the phone, I heard basically the same thing – I could cancel my “membership” but if I kept what they sent me (3 applicator pens), I will be charged another $105.22. If within the trial period of 8 days, I may return the items if I pay $9 plus shipping.

I cancelled, and am going to send back the product. Additionally, I contacted my credit card & they are blocking further charges from these thieves.

Smile Pro – 7565 Commercial Way Henderson Nevada 89011 | 866-221-1656

15 Most Recent Reviews


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23 Comments on "Smile Pro Direct"

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This event occurred rigt after the time Mario return to the Mushroom Kingdom so it had to take place after abbedbdceakfkcka

Ordered this as a”prize”. Was to. Cost $2.50 for postage. They called me to confirm and said it would be $3.75 for postage told them I wanted to cancel. They gave me a cancel reference number. Sent it back. Stll recevived product with in a week. Keep receving them every month. Charge is not coming on the card I gave. Trying now to see how they are getting paid as i am sure they would not send me more unless they are getting paid. Ordered under ” freebees” .

This is a TOTAL rip off they have my MONEY, gave me a RMA #, so now they have my PRODUCT back as well. There is nothing FREE about this company but their phone number.

Total crooks. Give them your bank card number and they will bleed you dry.

did a survey to win holiday after was asked to pick a gift so I opted for the teeth whitening with only postage to pay after received it, tried, made my gums bleed, had to go dentist, three weeks later noticed £61 come out of bank and cannot get it back bank are not interested when ringing smile direct get automated recording saying my account as been cancelled and if want to speak to someone press o then phone goes died this as been quit upsetting for me as no where else to turn


Smile Pro and Action Pro both have identical addresses. Both companies, same scam.

Exactly the same. They have made a practice of ripping off people who only wanted to pay for the sample. What they do is send the sample and the full product at the same time and charge your account before the free trial period ends. Ordered on 2/18/14 and received on 2/19/14 and was charged $3.87 in addition to the $1.03 I expected to pay. Then on 2/24/14 they sent a debit on my card in the amount of $94.31. After arguing with customer service they said they would send me 50% of the amount – which I told them… Read more »

same story, very very very very deceptive, all trained to lie, tell you they are cancelling, then they don’t , charge you again, and are getting away with it. And then there is "Joseph" Rot in hell Joseph!

i live in the uk again I saw the free trial. I have not received the free trial item and I have had 3 separate payments taken out of my bank account, i have now cancelled my card to prevent them taking any more money from me. Am going to take this up with the disputes department of my bank to see if they can help. This company need to be stopped they are violating peoples rights. I have emailed them several times with no replies to when I can have a refund. PLEASE STOP THEM SOMEONE!

Sheila, do you have a valid Telephone Number which connects from the UK??

I to lost 103.00 with pro smile. Thy claim I signed up for trial period and not the sample they advertised. Today they agreed to refund 55.00. When I asked for a confirmation number they said I would. Receive an email. I am still waiting. I will file a dispute with my credit card company.

The same story. The day after I cancelled my subscription, a charge of $94.31 was made to my C/c. Called and was told I could get a $55 or a $70 refund if I returned the product "Unopened". How can you try the product by not opening it? Returned the product and put a stop payment on my C/c.
They have a complete department to handle customer complaints. That speaks volumes.
Can anything be down to stop this company and this scam?

I guess smile pro and bellaclear are great con artists!!!! I was also raped by these companies!!! I sent for the simple trial test samples. It wasn’t until my monthly credit card statement came in the mail only two weeks later that I discovered that I was being charges $94.31 by smile pro and $92.13 by bellaclear! Calling customer service for smile pro it was explained to me that I would only be credited $40 dollars to my credit card. I was outraged!!! I then called Bellaclear,,,and oh surprise…It was the same voice of a customer service rep that had… Read more »
I was also taken by this scam. You try to call and you reach some non-English speaking or half English speaking who tell you that you can not get a refund. It was suppose to be a trial for 1.03 then I saw where they took out $94.31.They took out 3.87 also. I did not get the product within a 7 day trial as they say we could have gotten a full refund. How can one try something within a 7-day trial when you do not get the product until 10 days later. I want all my money back and… Read more »

This company has emptied my bank account, leaving me unable to put petrol in my car to get to work and unable to buy food for the rest of the month. My bank told me they can’t help, even though it is fraud. This scam should and must be closed down immediately.

I have just checked my account and found this co plus Bella At Home have taken 379.00. Maybe more as another transaction is going through and my bank cant see who the co is. I have now cancelled the account.

i have recently had a baby so haven’t been looking at my accounts over the past few mths.

Does anyone have the co’s address and any other details as my bank will investigate…..What a joke this is.. needs sorting asap..

I have a phone number and Web address. 1-866-221-1656.

Free trial my A$$. They ship it just long enough for the FREE trial to expire. when you call to cancel, the $94.31 is already debited to your account. That was 2 weeks ago. I have NOT received the product as yet to send it back. I have until December 6th to return it with my RMA number for a refund. DO NOT TRY THIS PRODUCT!

I too had money stolen out of my bank account on 3 separate occasions. I returned the product and never received my refund. All of the numbers posted on their website do not even work. When I did track them down, the representative could not speak English and hung up on me. WORST SCAM EVER!!!!

I have the same complain about this company they offered just a trial, but they got money from my account without asking me, this is not legal..I LOST 100.00 FROM THEM.

I saw a charge on my debit for , 1.03,3.87 and the last one was 94.31. none that I even approved of or asked for,also I never received the product for which I was charged for and all the company can say is no refunds !! SMILE PRO DIRECT OR ACTION PRO DIRECT IS A SCAM !! LOST 100.00 FROM THEM SO FAR !!


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